16
Troubleshooting
PAPER JAMS AT THE
MULTI-PURPOSE TRAY
Phenomenon
Printer LCD displays CHECK MPTRAY / 390: PAPER
JAM
Potential Cause #1
Improper paper tray was used or recommended
Tray Capacity was not followed. Do not fill paper
above the paper fill line.
Suggested Action
Use specified paper tray for media as recommended
in "Media Settings" table on page 6.
Tray Capacity for Card stock and table tents is 30
sheets maximum on the Multi-purpose tray.
Potential Cause #2
Paper dust has accumulated on the roller. Paper
feeding ability is degraded.
Suggested Action
Perform the maintenance procedure. See page 14.
Potential Cause #3
Oil ink was transferred from pre-printed media.
Paper feeding ability is degraded.
Suggested Action
Perform the maintenance procedure. See page 14.
PRINTING IS FLAKING OFF
Phenomenon
Printed toner on media is flaking off.
Potential Cause
Wrong media type was selected in the printer driver.
When toner flaking occurs, usually the fuser
temperature is not high enough. This is controlled
by the media type option setting in the printer
driver. Use of an inappropriate media could also
cause this problem.
Suggested Action
Refer to the "Media Setting" table on page 6 for the
correct setting. Set the correct media type in the
printer driver.
REPEATED FINE STREAKS ARE
VISIBLE
Phenomenon
Printed area has fine repeated streaks.
Potential Cause
Wrong media type was selected in the printer driver.
Suggested Action
Refer to the "Media Settings" table on page 6 for
the correct setting. Set the correct media type in
the printer driver.
PAPER SIZE MIS-MATCH
Phenomenon
When printing, printer LCD displays PAPER SIZE
MISMATCH.
Potential Cause #1
Wrong paper size was set in the printer menu. All
paper trays, except the Multi-purpose tray, have a
paper size sensor. The correct paper size for the
Multi-purpose tray must be set in the printer menu
using the operator panel.
