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48

VI

VI

Troubleshooting

Symptom

Items to check

Unit does not 

• Is the power turned on? Check to see if the 

POWER 

lamp is lit. 

operate.

• Is the power plug inserted into the port correctly?

• Is the AC power adapter connected to the power outlet correctly?

The 

ALARM 

lamp

• Is the 

LAN 

port link established?

continues to blink. 

• Has gatekeeper started up normally (when in use).

Not operating. 

• Is the VoIP-TA in 

Operation mode?

No calls can be

• Is the 

POWER 

lamp ON and the 

ALARM 

lamp OFF?

made.

• Is the software set up correctly?

• Is the unit properly connected to the corresponding port?

• Is the 

LAN 

port link established? Check to see if the 

LAN 

lamp is lit.

• Is the destination telephone number registered correctly?

• Has gatekeeper started up (when in use)?

• Is the information registered in gatekeeper (when in use)?

• Is the setting of the address table correct if gatekeeper is not in use?

• Is the dial signal of the telephone set correctly? (TEL port: DTMF

signal. Telephone lines vary depending upon the contract with the

regional telephone company.)

No calls are 

• Is the 

POWER 

lamp ON and the 

ALARM 

lamp OFF?

received.

• Is the software set up correctly?

• Is the unit properly connected to the corresponding port?

• Is the 

LAN 

port link established? Check to see if the 

LAN 

lamp is lit.

• Is the ringer of the telephone in the ON position?

• Has gatekeeper started up (when in use)?

• Is the information registered in gatekeeper (when in use)?

FAX communication

• Is the 

POWER 

lamp ON and the 

ALARM 

lamp OFF?

is not available.

• Is the facsimile mode a G3?

The unit cannot be 

• Is the setting (remote or local) correct?

connected to a PC 

In remote mode

for maintenance 

• Is the VoIP-TA connected to the LAN network?

console.

• Is the IP address of the VoIP-TA to be connected correct?

• Is the setting of the PC (e.g. network setting) correct?

• Is the PC for the Maintenance Console Software connected to the

PC port of the VoIP-TA? 

In local mode

• Is the RS232C cable straight?

• Is the COM port setting of the Maintenance Console Software

correct?

Troubleshooting

If you encounter irregularities with the VoIP-TA, please check the
following list before contacting authorized sales agents or service offices. 

Содержание 1.2

Страница 1: ...Installation Guide Version 1 2 Oki Electric Industry Co Ltd Oki Voice Over IP Telephony Adapter...

Страница 2: ...Safety Warning This document contains information regarding the safe use of the Oki VoIP TA unit Carefully observe and comply with all safety precautions...

Страница 3: ...is document and the Maintenance Console Software have been prepared with the utmost care However if you notice an irregularity please contact an authorized sales agent Oki Electric Industry Co Ltd ass...

Страница 4: ...uring a telephone Call 10 Absent Service 12 Details of Services 13 Using both a PSTN line and the IP network 13 Line selection 13 Third party incoming call during another call 13 Identification of inc...

Страница 5: ...tekeeper Settings 34 Detailed gatekeeper settings 35 Address Table 36 Sorting the list using each row as a key Sort with key 36 Address table display editing 36 Details 38 Voice settings 39 Voice code...

Страница 6: ...cts into any of the openings Do not disassemble or modify this product in any way Do not place any vases cups cosmetics chemicals pots or any other containers containing liquids or small metal objects...

Страница 7: ...ons may cause fire electric shock unit failure resulting in injury or damage Avoid oily humid or dusty locations such as on a kitchen table or near a humidifier Do not place the unit on unstable or in...

Страница 8: ...allows organizations to route both voice and facsimile communications over any TCP IP network The VoIP TA is designed to provide a service that is virtually indistinguishable from that of conventional...

Страница 9: ...phone numbers A PC connection port is provided however the VoIP TA cannot communicate with a PC connected to the PC port Smooth and natural telephone calls by optimizing the voice buffer Supports Dyna...

Страница 10: ...table 1 page 4 LINE Indicates PSTN line is used during operation when lit Green lamp LAN Indicates LAN link is established and operating normally when lit When blinking data is being sent Green lamp P...

Страница 11: ...r Use a straight cable for HUB connection Use category 5 for 100BASE TX CONSOLE Connects to a PC serial port for data setup Use an RS232C connector cable straight FG Terminal strip for frame ground DC...

Страница 12: ...sec When using both IP and PSTN intervals The PSTN is on hold during VoIP calls When using IP network only The absent service is setting up Blinks 0 5 sec The handset is off the hook and the interval...

Страница 13: ...the ports at the rear of the VoIP TA unit Analogue telephone or G3 facsimile equipment Connect an analogue telephone or G3 facsimile machine to the TEL connector of the VoIP TA unit via a telephone co...

Страница 14: ...se a straight cable If the LAN is connected by 100BASE TX and the PC is connected by 100BASE TX or if the PC is not connected use a category 5 cable max 100 m CONSOLE setting up the VoIP TA with a PC...

Страница 15: ...alls are affected in this way consult your authorized sales agent or service office Do not install the VoIP TA unit near equipment that generates magnetism or radio waves such as TV sets radios radio...

Страница 16: ...ne numbers to be used may differ slightly from the ones you used previously General Operation Outgoing calls Use a telephone that generates a Dual Tone Multiple Frequency DTMF signal Pick up the hands...

Страница 17: ...to a third party s incoming call while you are on another call A second party telephone call If a third party calls a notification tone is sent to your telephone You may speak to a third party by hook...

Страница 18: ...s service Use PSTN line must be turned off During a telephone call Placing Calls End to end service using DTMF signaling DTMF signaling can be used via the IP network for answering machines etc To use...

Страница 19: ...ther party on hold by hooking and dial a transfer destination number You may then speak to the party at the transfer destination When you hang up the handset again the call will be automatically trans...

Страница 20: ...ervice Use PSTN line must be turned off How to register the absent service Pick up the handset dial 11 and the destination number to be transferred and hang up the handset When the service is set the...

Страница 21: ...he selection of a PSTN line or IP network is specified by the first digit of the phone number set by the Maintenance Console Software Third party incoming call during another call For PSTN line receiv...

Страница 22: ...all using a PSTN line Placing Calls For PSTN line not receiving services using hookflash hooking Response to an incoming call from a PSTN line during a telephone call using the IP network Incoming ope...

Страница 23: ...an be identified by setting a ringing time from IP network and from a public telephone line separately Example Power failure switching If a power failure occurs the telephone is directly connected to...

Страница 24: ...er of registered addresses 100 With gatekeeper Translates IP address with gatekeeper Translating IP Address for VoIP Setting IP Address The initial value is not set at the shipment time Set the IP add...

Страница 25: ...P category 3 or 5 or a RS232C cable 1 Windows and Windows NT are registered trademarks of Microsoft Corporation in the U S A and other countries Installing the Maintenance Console Software Before inst...

Страница 26: ...assword password see Chapter V page 48 Installation mode Update programs of VoIP TA See Chapter V page 47 Not normally used In addition to these functions the Maintenance Console Software has status d...

Страница 27: ...mode Change the setup conditions Switch the VoIP TA to Operation mode Activating and Deactivating the Software s Functions Start the Maintenance Console Software installed on the PC to set up the VoIP...

Страница 28: ...k on VoIP TA console The Initial window will appear Click on Run R on the menu bar When the pull down menu appears select Connect The New connection window will appear Select a connection mode LAN con...

Страница 29: ...the Maintenance Console Software To change the current setup conditions switch the VoIP TA to the setup mode it is not necessary to switch the VoIP TA to the setup mode if you only want to display the...

Страница 30: ...ave been made on the setup window they can be set by clicking the OK button The changed items can be saved on the PC as a file by clicking on the Save button see page 23 The file containing the saved...

Страница 31: ...ng the Saved information select window Activate or deactivate the check mark for Address table or Other set values as required If either or both items are unchecked then no record of that setting will...

Страница 32: ...ndow will be displayed Select the appropriate file and click the Open button The Read information select window will be displayed The default setting reads all the setup conditions within a file This...

Страница 33: ...selected by the outgoing destination destination number Clicking this button displays the setup screen see Select outgoing destination below Hookflash This setting is used only when services using Ho...

Страница 34: ...4 VoIP line Selecting Unavailable to dial will not allow any outgoing calls 5 VoIP line Select Use VoIP line to use the VoIP line for outgoing calls 6 VoIP line When the selection is made to neglect t...

Страница 35: ...ding the first digit 345 is sent to the PSTN line dial 345 for the PSTN line 4567 4 selects a line a busy tone will be heard 6789 6 selects a line a busy tone will be heard 789 7 selects a line The IP...

Страница 36: ...line gatekeeper is referenced for the IP address with the numbers dialed excluding the first digit and 567 connects the call 789 selects a line gatekeeper is referenced for the IP address with the num...

Страница 37: ...he PSTN line 384 ms Ringing signal Used to specify the detecting time intervals between interval ringing signals 3 sec Pre pause timer Used to specify the pause interval before generating a timer dial...

Страница 38: ...Network settings 30 Setup...

Страница 39: ...port number for communication 30000 Entered values must be between 30000 default and 30099 UDP port No Specifies the UDP port number for communication 4998 Use DHCP Activate when the IP address is obt...

Страница 40: ...signment can be set in a static manner No port number translation is performed N A T PI1 PI2 PI3 GI4 GI5 e e h h h h h h e e e e e e e e e e e e e e e e e e g g g g g g GI1 e e h h h h h h e e e e e e...

Страница 41: ...r translations are performed but the translations are set in a static manner The IP address assignment is the same as the no port number translations described on the previous page but port numbers ar...

Страница 42: ...No a gatekeeper Gatekeeper Specifies the IP address for the gatekeeper This address 255 255 255 255 IP address must be entered when using the gatekeeper without using the gatekeeper detection function...

Страница 43: ...nse is often ARQ 2 delayed select a longer time interval BRQ 2 DRQ 2 GRQ 2 Gatekeeper When an identifier is specified only the gatekeeper with the Not identifier specified identifier will be used when...

Страница 44: ...escription Default Address Sets VoIP telephone numbers IP addresses and up to 100 None table port numbers Sorting the list using each row as a key Sort with key The address table can be sorted by usin...

Страница 45: ...nge in the VoIP telephone number IP address or port number is to be made then make the changes in the selected line Clear Select the line to be cleared and then click on this button to clear the entir...

Страница 46: ...p window click on this button see pages 41 42 SLIC setting Used to change the detailed settings related to telephone and facsimile units connected to the VoIP TA To display the detailed setup window c...

Страница 47: ...the size of the receive buffer for voice Second level for receiving communication please note that as the receive buffer from the left packet size increases the voice interruption decreases but at th...

Страница 48: ...30 240 280 74 67 40 320 360 72 00 50 400 440 70 40 60 480 520 69 33 70 560 600 68 57 80 640 680 68 00 90 720 760 67 56 100 800 840 67 20 110 880 920 66 91 120 960 1000 66 67 Voice codec Data size Voic...

Страница 49: ...e network jitter becomes larger while the voice delay increases TCP UDP To select the protocol used for the facsimile communications TCP Auto through the IP network PAD out Specifies the level of facs...

Страница 50: ...ming ON1 1000 ms calls from the VoIP line and PSTN line respectively OFF1 2000 ms See the figure below for a graphic explanation ON2 1000 ms OFF2 2000 ms Hookflash To set the minimum and maximum time...

Страница 51: ...ions of the Maintenance Console Software Item Descriptions Default Version To display the software version Status To display the VoIP TA operation status Update To update unit programs for the VoIP TA...

Страница 52: ...k on the Status display button in the Main window The status of the VoIP TA will be displayed Click the Help H in the menu bar of the main window and select About VoIP TA Console Software from the pul...

Страница 53: ...TN line is ready No communication Outgoing Originating via the PSTN line Incoming Terminating from the PSTN line Telephone call in progress A call via the PSTN line in progress Holding A call via the...

Страница 54: ...to the installation mode see Chapter IV page 21 for details on the mode change When the VoIP TA is switched to the installation mode the Update button on the Main window becomes active Click on the U...

Страница 55: ...changes Changing the password The password used to connect the VoIP TA to the Maintenance Console Software can be changed be sure to record the new password for later reference Switch the VoIP TA to t...

Страница 56: ...upon the contract with the regional telephone company No calls are Is the POWER lamp ON and the ALARM lamp OFF received Is the software set up correctly Is the unit properly connected to the correspo...

Страница 57: ...law A law G 729A and G 723 1 FAX Protocol TCP IP UDP IP Real time procedure T 38 Data setting Interface Local RS232C Remote LAN Number of Tel No digits Max 32 Dimensions Approx 47 W x 185 D x 155 H m...

Страница 58: ...s equipment is sold EU Model VoIP TA conforms to the following directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC R TTE Directive 1999 5 EC Annex II Compliance with these directives i...

Страница 59: ...the equipment was dropped or handled roughly Failure or damage due to fire earthquake storm or flood lightning or other extraordinary natural event Damage due to moisture or salt intrusion environment...

Страница 60: ...6364 URL http www oki co jp London Office Central House Balfour Road Hounslow Middlesex TW3 1HY U K Tel 44 208 219 2110 Fax 44 208 219 2205 Sydney Office 63 85 Victoria Street Alexandria NSW 2015 Aust...

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