FAQ
Q: Failed to Connect?
A: 1) First please make sure your Wi-Fi network is 2.4GHz, this device
does not support the 5G. And the Wi-Fi password you inputted
correctly.
2) Please make sure the light is blinking rapidly in Red for button
for Wi-Fi connection, if not, please do the reset operation
(plug and unplug the power cable for three times (ON-OFF-
ON-OFF-ON) till the light flashed quickly for Wi-Fi connection.
3) If it’s still failed to connect, please try to connect with other
2.4GHz Wi-Fi network and phone hotspot.
Q: Showing offline in the App?
A: 1) Please confirm your network is stable, power off the lamp
and power on again.
2) If it’s still offline, please remove the light from the App first, then
then reconnect it to the App.
Q: Why the light cannot be turned on after installation?
A: Please check each part is connected correctly. The power cable
is also fully inserted into the power port. Please ensure the
tightness of the lamp.
Q: The light cannot be connected after i change the Wi-Fi
network?
A: Please remove the light from the App, then connect it to the App
with your new Wi-Fi network.