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7 Troubleshooting

Problem

Possible cause

Remedy

Support info 30 – 34 is

shown for more than 3

minutes

Technical error while

establishing the network

connection.

Disconnect the set-top

box from the mains

network for about

5 minutes. Contact your

provider if necessary.

Support info 40 – 85

Technical error during a

software update.

Disconnect the set-top

box from the mains

network for about

5 minutes. Contact your

provider if necessary.

Support info 65

No connection to the

NTP server.

Check the network

settings of the router.

Contact your provider if

necessary.

The set-top box does not

respond to the remote

control

The Bluetooth receiver

on the set-top box has

crashed.

Disconnect the set-top

box from the mains

network for about

5 minutes. Contact your

provider if necessary.

No mains connection.

Check that the power

supply unit and cable are

properly connected.

Defective cable

connection.

Check cable connections

to make sure they are

tight.

No picture

Incorrect HDMI source.

Configure the HDMI

source of the TV set on

the set-top box.

Poor picture quality

Incompatible HDMI

cable.

Only use the supplied

high-speed HDMI

®

 cable.

Table 1: 

Troubleshooting

In case of further issues, contact your network operator.

P550 Switch | 9

Содержание P550 Switch

Страница 1: ...P550 Switch IPTV set top box Instructions for use Important Read carefully before use and retain for future reference...

Страница 2: ...r power supply with PoE 6 4 2 Connection sequence for power supply with external power supply unit 7 4 3 Software updates 7 5 Cleaning 8 6 Returning used devices 8 7 Troubleshooting 9 8 Legal notes 10...

Страница 3: ...ion 1 2 General safety information x The set top box is for indoor use only x Regularly check the cable of the power supply unit for damage In case of damage disconnect the power supply unit from the...

Страница 4: ...ent x Protect the set top box and the power supply unit against direct sunlight open flames and other heat sources such as radiators x Do not place objects such as other devices or candles on top of t...

Страница 5: ...of software components with computer viruses Modification of the hardware and software 3 Connections Figure 1 Connections LAN with PoE LAN RJ12 RS232 and IR Input S PDIF optical 3 5 mm jack 1 HDMI ou...

Страница 6: ...that the network cable engages audibly Interrupting the power supply during installation x Never disconnect the power to the set top box box during installation or when updating the software This avoi...

Страница 7: ...cable Network cable Power supply 2 Turn on your TV set Set top box TV set Figure 3 Cable connections external power supply 4 3 Software updates Software updates are installed automatically If a softw...

Страница 8: ...an Union and other European states with systems for the separate collection of recyclable materials Disposing of electronic equipment in household waste is not permitted At the end of its life return...

Страница 9: ...of the router Contact your provider if necessary The set top box does not respond to the remote control The Bluetooth receiver on the set top box has crashed Disconnect the set top box from the mains...

Страница 10: ...o contains open source software This software was developed by a third party and is subject to copyright You are entitled to use the open source software in line with the applicable licence conditions...

Страница 11: ...f aif wav Video codecs MPEG1 MPEG2 MPEG4 avc H 263 H 264 H 265 xvid m jpeg Video resolutions 576i 576p 720p 1080i 1080p 2160p External connections 3 x Ethernet RJ45 1 x Ethernet RJ45 PoE PD 1 x HDMI o...

Страница 12: ...STB T292 320 Installation set 420 mm Mounting rail 420 mm including installation materials STB T292 420 Installation set 600 mm Mounting rail 600 mm including installation materials STB T292 600 Conne...

Страница 13: ...Notes P550 Switch 13...

Страница 14: ...Notes P550 Switch 14...

Страница 15: ...Notes P550 Switch 15...

Страница 16: ...is AUSTRIA Telephone 43 7752 2144 0 Internet www ocilion com In the course of product improvements we reserve the right to make technical and visual changes to the device described in these instructio...

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