Q & A
If you are experiencing problems with your DAB radio
there are some quick and easy checks that you can do,
which may help to solve the problem.
No DAB reception
- If it displays “Service not available”, please carry out
“Factory Reset” on the radio and fully extend the
antenna to get the reception.
- Move the radio close to the window.
Radio reception is poor
- Please adjust the antenna to optimize the best reception
level. Move the antenna around with different directions
to get the best signal.
- Check that you do not have other electrical equipment
too close to your radio or close to any sources of
interference such as microwaves, fluorescent lights, etc
which causing interference.
No sound
- Check if the volume is mute. Adjust the volume level.
- Check that the radio is power on.
- Try changing to another radio station.
The radio does not turn on
- The battery is flat. Please charge the battery and make
sure the cable is well connected and the Red LED comes
on when charging.
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