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2 Troubleshooting

46 Troubleshooting Overview

Raw TCP or LPR Printing in a Windows Operating System Environment:

IPP Printing in a Windows Operating System Environment:

No Check...

Yes

For Instruction, Go To...

Are the IP Address proper-
ties correctly set?

Next Step

Setup the IP address correctly.

Is the Raw TCP Printing
correctly set?

Next Step

Setup the Raw TCP print service
correctly.

Is the LPR/LPD Printing cor-
rectly set?

Next Step

Setup the LPD print service cor-
rectly.

Were the proper printer driv-
ers installed?

Next Step

See the

Printing Guide

to install

proper printer drivers.

Is the Raw TCP or LPR port
configured with correct IP
address?

Next Step

See the

Printing Guide

to config-

ure the proper port.

Can you print to this equip-
ment?

End

Refer to following section to trou-
bleshoot the condition.

P.61 “Cannot Print To This

Equipment”

No Check...

Yes

For Instruction, Go To...

Are the IP Address proper-
ties correctly set?

Next Step

Setup the IP address correctly.

Is the HTTP Server on this
equipment enabled?

Next Step

Enable the HTTP server in the
HTTP Network Service.

Is the IPP Printing correctly
set?

Next Step

Setup the IPP print service cor-
rectly.

Were the proper printer driv-
ers installed?

Next Step

See the

Printing Guide

to install

proper printer drivers.

Is the IPP port configured
with correct URL?

Next Step

See the

Printing Guide

to config-

ure proper port.

Can you print to this equip-
ment?

End

Refer to following section to trou-
bleshoot the condition.

P.61 “Cannot Print To This

Equipment”

Содержание im5530

Страница 1: ...For Oc and Imagistics Models Oc Network Administration Guide im5530 im6030 im7230 im8530...

Страница 2: ...ION 4O ORDER SUPPLIES CALL THE C 3UPPLY INE 53 5 3HOULD YOUR SYSTEM DEVELOP A PROBLEM THAT CANNOT BE REMEDIED BY USING THE MAINTENANCE OR TROUBLESHOOTING PROCEDURES OUTLINED IN THIS MANUAL PLEASE CONT...

Страница 3: ...System and may not copy the Software for any reason except as neces sary to use the Software on a single System Any copies of the Software shall be subject to the conditions of this Agreement You may...

Страница 4: ...ent assign or transfer this license or the Software Any attempt to sublicense lease rent assign or transfer any of the rights duties or obligations hereunder is void You agree that you do not intend t...

Страница 5: ...rporation in the US and other countries y Apple AppleTalk Macintosh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries y Postscript is a trademark of Adobe...

Страница 6: ...s manual is an abbreviation of electronic filing Lineup of Our Manuals Thank you for purchasing the Oc multifunctional digital systems im8530 Series We have provided you with these manuals for the ope...

Страница 7: ...on Guide explains the guidelines for setting up network servers to provide various network services and troubleshoot ing for network administrators Printing Guide This Printing Guide explains how to i...

Страница 8: ...ur PC download and install it from the website of Adobe Systems Incorporated Network Fax Guide This Network Fax Guide explains how to use the network fax function that enable users to operate fax and...

Страница 9: ...cates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or sur rounding assets Indicates a potentially hazardous si...

Страница 10: ...8 Preface...

Страница 11: ...Tips of Setting up the DNS and Mail Servers for Offramp Gateway 31 Setting up LDAP Authentication Service 32 Configuring DNS Forward and Reverse Lookup Zones 32 Configuring the Equipment Using Printer...

Страница 12: ...for Network Setting 64 Default Settings for Copier Setting 68 Default Settings for Fax Setting Optional 68 Default Settings for Save as file Setting 68 Default Settings for Email Setting 69 Default Se...

Страница 13: ...NetWare in NDPS Mode 18 Setting up the NetWare in iPrint Mode 26 Setting up DNS and Mail Servers 29 Tips of Setting up the DNS and Mail Servers for Email 30 Tips of Setting up the DNS and Mail Server...

Страница 14: ...Windows print servers that will share printing to this equipment It describes setting up servers that use IPX SPX or TCP IP protocols for communicating with this equipment In addition it includes som...

Страница 15: ...the Printer Drivers as Shared Printers First install the Windows printer drivers The installation instructions in the Printing Guide can be used for every computer that will print directly and indepe...

Страница 16: ...computers connect to the print server and select the shared printer Right click the printer and select Open When prompted click Yes to have Windows set up the printer After clients have selected the p...

Страница 17: ...nting to this equipment the network administrator must do the following y Edit the network startup file to set the bindery context P 15 Editing the Network Startup File y Configure the print queues pr...

Страница 18: ...erver name must be MFP_ NIC Serial Number You can find the Unit Serial Number of the equipment on the NIC Configuration list can be printed from the control panel 8 Select a created print server name...

Страница 19: ...elect Directory Service Queue and enter the name of the print queue in the Print Queue name field 4 Click the browse button at the next to the Print Queue Volume field y The Select Object dialog box a...

Страница 20: ...resence and active cooperation of the Novell network administrator You must have administrator privileges on the network to create new NDPS objects Setting up NDPS Using Novell Printer Gateway NDPS is...

Страница 21: ...S Broker and NDPS Manager please load the NDPS Broker and NDPS Manager by entering the following com mands in the Console screen of the NetWare server load broker Created NDPS Broker Name load NDPSM C...

Страница 22: ...nter driver for Windows 2000 XP locate CD ROM drive Client W2K_XP_2003 PS language 15 Click OK y Returns to the Add Resources dialog box 16 Click OK y Returns to the Manage Resources dialog box 17 Rep...

Страница 23: ...P or Remote LPR on IP and click Next 2 Enter the IP address of this equipment in the Host Address field and click Finish y It takes about 60 seconds to load the Printer Agent After it finishes loading...

Страница 24: ...Management 7 Check the Install to workstation in this container and click Update 8 Click OK to close the NDPS Printer dialog box Setting up NDPS Using Oc NDPS Gateway The Oc NDPS Gateway mechanism em...

Страница 25: ...oes not interfere with other manufacturer s Gateways y The Oc NDPS Gateway supports multiple printers one printer can also be split between several Gateways to balance the work load y Both NDPS and no...

Страница 26: ...ers to the NDPS Broker 1 Launch NWAdmin 2 Double click the Broker icon 3 Click Resource Management RMS 4 Click Add Resources 5 Select the applicable system the Windows 98 Me 2000 Windows NT or Windows...

Страница 27: ...gent dialog box opens 1 Either type in the Advertising Print Server name or click Search to automatically locate print server information and choose a device name from the drop down list Once a server...

Страница 28: ...YSTEM NLS 4 TAGATE MSG SYS SYSTEM NLS 4 TACON MSG SYS SYSTEM NLS 4 TALIB MSG SYS SYSTEM NLS 4 TACFG MSG SYS SYSTEM NLS 4 TAPAP MSG SYS SYSTEM NLS 4 TACFG HLP SYS SYSTEM NLS 4 TACON HLP SYS SYSTEM NLS...

Страница 29: ...as already been installed during the installation of NetWare In that case you do not have to operate the installation for iPrint 3 Insert the NetWare Operating System CD ROM into your CD ROM drive 4 S...

Страница 30: ...ed Netscape 7 1 or later Mozilla 1 4 or later 1 Enter the URL https IP address 2200 in the address bar of your browser and click the iManager link for the NetWare server under eDirectory iManager 2 En...

Страница 31: ...egarding the security it is preferred to place this equipment in a different segment from the router that connects to the Internet Also in order to enable Internet communication from the device in the...

Страница 32: ...to Yes for Win dows 2000 Server or Nonsecure and Secure for Windows Server 2003 for the Forward Lookup Zones and Reversed Lookup Zones If setting of Windows Server 2003 is Secure mode or None for this...

Страница 33: ...Mail Servers for Offramp Gateway When you enable the Offramp Gateway transmission this equipment must be configured to receive Emails in the SMTP transmission However this equipment does not have full...

Страница 34: ...e date and time of the equipment and the LDAP server is synchronized y Make sure that the Forward and Reverse Lookup Zones are correctly set y Make sure that the Kerberos Principal Name is correctly s...

Страница 35: ...ipment in the Reverse Lookup Zones of the DNS Client 4 It is necessary to enter user name domain name into the User field in the Active Directory as registration of the Kerberos Principal Name Run the...

Страница 36: ...me Mappings The Name Mappings command does not displayed if you do not select Advanced Features in the View icon Enter user name domain name in the field For user name enter the full name of the selec...

Страница 37: ...domain in the Forward Lookup Zones and select Properties Make sure the Allow dynamic updates option is set to Yes for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 If setting of...

Страница 38: ...s for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 If setting of Windows Server 2003 is Secure mode or None for this DDNS function you need to add the equipment s host name manu...

Страница 39: ...n name 3 Configure the following settings as required The directory service needs to be registered in the Administration Maintenance Directory Services When you configure the User Authentication for S...

Страница 40: ...unctions are allowed for the user eBMUserRole All functions except the administrative functions are allowed for the user Same as eBMUserRole y and cannot be entered in the same user y must be entered...

Страница 41: ...nd click OK y The Console1 window appears 3 Click the File menu and select Add Remove Snap in y The Add Remove Snap in dialog box appears 4 Click Add in the Standalone tab y The Add Standalone Snap in...

Страница 42: ...hen you create a new attribute with wrong settings the settings cannot be modified In that case delete the wrong attribute that you create and create an attribute again 14 Select the Classes folder in...

Страница 43: ...nect y The Connect dialog box appears 4 Enter the IP address of the Active Directory Server in the Server field and click OK y It returns to the Ldp window 5 Click the Connection menu and select Bind...

Страница 44: ...filed Then click Enter y When you add the eBMUserRole attribute as a new attribute select Add in the Operation option y When you modify the eBMUserRole attribute that you set before select Replace in...

Страница 45: ...Cannot Ping the Device 50 Cannot Print From Client 51 Network or Touch Panel Display Disabled After LDAP Search 51 LDAP Authentication Takes a Long Time 52 Troubleshooting Hardware Errors 53 Common Er...

Страница 46: ...Error Messages Printing Guide Printer Driver General Errors Printing Guide Printer Utility Error Condition Printer Utility Guide TWAIN Driver and File Downloader Error e Filing Guide N W Fax Driver E...

Страница 47: ...ess to disable the WINS service 5 If the client computers are located in different seg ments is the WINS service correctly provided Next Step Setup the WINS server and enable it on this equipment to a...

Страница 48: ...ep See the Printing Guide to config ure the proper port 10 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 61 Cannot Print To This Equipment No Check Y...

Страница 49: ...dows Network Neigh borhood Next Step Check that the SMB protocol is enabled in client computers 8 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 61 Ca...

Страница 50: ...vice cor rectly 3 Did you successfully install the Unix filters Next Step See the Printing Guide to install Unix filters 4 Did you successfully create and set up the print queue Next Step See the Prin...

Страница 51: ...ed End Next Step 5 Check the NIC Configura tion page Are the IP Address and subnet mask settings correct Next Step Setup the TCP IP settings cor rectly 6 Check the router to make sure it is not filter...

Страница 52: ...orrect TCP IP settings 3 Reboot this equipment Check the NIC Configura tion page that prints out Are the TCP IP settings correct Next Step The settings are not binding con tact your service representa...

Страница 53: ...etwork cable Hub or Switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping this equipment now End Contact your service represent...

Страница 54: ...rect LDAP setting Especially re enter the correct password carefully because it dis plays with asterisks No Check Yes No For Instruction Go To No Check Yes No For Instruction Go To 1 Is the LDAP serve...

Страница 55: ...es dis played on the Touch Panel Display refer to the Operator s Manual for Basic Function or the Touch Panel Display online Help Common Errors Startup Page Does Not Print Problem Description If a sta...

Страница 56: ...tion You need to clear hole punches from Finisher For information on resolving the error con dition refer to DISPOSING OF THE PUNCHED PAPER BITS OPTIONAL in Opera tor s Manual for Basic Function Non r...

Страница 57: ...erminate a print or copy job If Auto select options are configured printing and copying may continue by drawing paper from a different drawer Refer to the Printer Utility online Help for instructions...

Страница 58: ...taple Door Lower Tray Delivery Cover Open Please Close Cover Close the Lower Tray Delivery Cover Lower Tray Front Cover Open Please Close Cover Close the Lower Tray Front Cover Punch Unit Front Cover...

Страница 59: ...hnician Contact your service representative Printer Input Error Please Contact Service Tech nician Contact your service representative Expired scan documents deleted from share folder Expired document...

Страница 60: ...he POP3 login type Auto POP3 APOP is set correctly File I O Error has been occurred in this mail The mail could not be received until File I O is recov ered Turn OFF then ON the power and confirm if t...

Страница 61: ...the ticket set by the Kerberos server Please retry again after the fresh ticket is issued Active Directory Domain Verification of the Ticket has failed Please verify the username and password and ret...

Страница 62: ...of the steps contact Oc s authorized dealer for further assistance No Check Yes No For Instruction Go To 1 Did a startup page print out If not wait until the commu nication comes online Examine the pr...

Страница 63: ...ter the communication comes back online can you see this equipment in the network End Next Step Setup the NetBIOS name of the device correctly 6 If the network environment is using complex subnet or s...

Страница 64: ...ork Gateway as the client from which you are trying to print Next Step Setup the TCP IP correctly 6 Are other services and com munications performed over the network behaving in the normal and expecte...

Страница 65: ...4 Default Settings for Network Setting 64 Default Settings for Copier Setting 68 Default Settings for Fax Setting Optional 68 Default Settings for Save as file Setting 68 Default Settings for Email Se...

Страница 66: ...e Time Defined appropriately Time Zone Defined appropriately Date Format MM DD YY Daylight Mode OFF Web General Setting Web Language English Session Timer 10 minutes Default Settings for Network Setti...

Страница 67: ...erial Number Desired Zone Bonjour Enable Bonjour Enable Link Local Host Name MFP_ NIC Serial Number Service Name Oc im5530 serial Oc im6030 serial Oc im7230 serial Oc im8530 serial LDAP Session Enable...

Страница 68: ...Enable HTTP Server Enable Enable SSL Enable Primary Port Number 80 Secondary Port Number 8080 SSL Port Number 10443 SMTP Client Enable SMTP Client Enable Enable SSL Disable SSL TLS Undefined SMTP Serv...

Страница 69: ...Port Number 990 SNMP Network Service Enable SNMP Enable Read Community public Read Write Community private Enable Authentication Trap Enable Enable Alerts Trap Enable IP Trap Address1 0 0 0 0 IP Trap...

Страница 70: ...e Text Exposure Auto TTI ON RTI OFF ECM ON Discard ON Reduction OFF Duplex Print OFF Rotate Sort OFF Recovery Transmit OFF Journal Auto Print ON Memory Transmission Report ON ERROR Print 1st Page Imag...

Страница 71: ...ult Settings for Printer Setting General Setting Number of days to save Private Proof and Invalid Job 14 days LT A4 LD A3 Enable Print Startup Page Disable Default Raw Job Setting Raw Jobs Duplex Prin...

Страница 72: ...int Administrator s Name admin Administrator s Password 123456 Authentication Disable User Name user Password password FTP Print Enable FTP Printing Enable Port Number 21 Print User Name Print Print P...

Страница 73: ...Default Setting List 71 MDN Reply Disable...

Страница 74: ...3 Appendix 72 Default Setting List...

Страница 75: ...eway 31 Overview 29 L LDAP Authentication 32 M Mail Server Email 30 Internet Fax 30 Offramp Gateway 31 Overview 29 N NetWare in Bindery Mode 15 NetWare in iPrint Mode 26 NetWare in NDPS Mode 18 NetWar...

Страница 76: ...74 INDEX...

Страница 77: ...im5530 6030 7230 8530...

Страница 78: ......

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