O’BRIEN CUSTOMER RETURN/WARRANTY POLICY
1.
All customer returns (warranty and non-warranty) require an approved return authorization issued by customer service or the shipment will be refused and sent back to the con
sumer at the consumer’s expense.
2. O’Brien Warranty:
All O’Brien Product is warranted to the original retail purchaser to be free of defects in material and workmanship except as provided in 2A and 2B below. These
warranties are not transferable and are effective from the original date of retail purchase as evidenced by retail proof of purchase, unless otherwise specified below. O’Brien dealers
and/or sales reps do not have authority to make any warranties in addition to or inconsistent with the then-current established/published O’Brien warranties.
All claims/returns for warranty must:
1.
Be handled directly through the O’Brien customer service via RA issuance.
2.
Be returned postage paid.
3.
Be accompanied by proof of purchase. If proof of purchase is missing warranty period will be limited to product season (Aug. 1 to July 31) manufactured.
A. What is covered:
1.
Skis, Kneeboards, Wakeboards, Inflatables and Accessories: For a period of 12 months following date of original retail purchase as evidenced by proof of
purchase, or product season manufactured ( Aug.1 to July 31) if retail proof of purchase is not available, O’Brien will at its option repair or replace defective parts
and components, including labor and cost of shipment back to the customer. Any O’Brien product purchased prior to the
current season (two to three seasons before current season) and has proof of purchase available may be replaced at the consumer’s discretion by purchasing a
replacement product at 40% off retail plus shipping costs. Any O’Brien product manufactured prior to past three seasons (3 years and older) will not be replaced or
repaired by O’Brien warranty.
2.
Trick and jump skis, wakeboards used for sliding on any object, fins and decals are excluded from this extended service.
B. What is not covered:
1.
Cost of shipment to O’Brien.
2.
Normal wear and tear, including scratches and fading.
3.
Damages caused by alterations, modifications, or changes not approved in writing by O’Brien, due to unauthorized service and/or repair, or due to improper use,
neglect, or failure to perform normal maintenance.
4.
Damage caused by extended exposure to the sun, striking solid objects or beaches (including damaged screw mounts, fins or bindings) standing on fin areas
while on hard surface, tow rope striking product, over-inflation and tears or punctures of tubes or inflatable products, and failure to follow instructions provided with
product.
5.
Sales outside the United States. If O’Brien product is purchased by a foreign consumer from a domestic dealer then the domestic dealer is completely responsible
for all warranty processing including all shipping cost.
6.
Products used in commercial, rental, or instructional programs.
7.
Consequential damages, incidental damages, or expenses, including damages to property.
C. Implied Warranties:
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms or the limited
warranties expressed above.
3
. Only customer service department is authorized to issue return authorizations RA’s. Please call toll free 1-800-6OBRIEN for customer service department. Warranty Dept. cannot
issue RA’s.
4.
Customer return shipments must (1) have a pre-approved RA number on file in distribution center prior to receipt of shipment (2) have one carton containing a pack slip, and (3)
must have the RA number clearly identified on the outside of the carton containing the pack slip or the complete shipment will be refused at the receiving door and returned to the
consumer at consumer expense.
5.
Warranty returns are claims for warranty, however there is no guarantee that warranty coverage will apply. Product must be received and examined by warranty department before
any warranty is granted. This disclaimer is found on warranty cards, the RA and/or is communicated to customer via phone/fax/email by customer service.
6.
Warranty department determines if product is under warranty if not per the above parameters. Any deviations from this policy can only be made by an officer of the company.
7.
If product is determined to not be under warranty, warranty department will call consumer to determine consumer’s desired disposition of the product.
(a)
Return as is at consumer’s expense
(b)
Do not return – scrap/destroy (No credit is issued to Consumer)
(c)
Repair and return at consumer’s expense
NOTE: Repair charges will be billed at $40.00 per hour for labor (minimum labor charge of 1/2 hr or $20.00) and standard wholesale for parts.
8.
If product is determined to be under warranty, appropriate disposition options are as follows:
(a)
Repair and return to consumer. (Transportation cost back to the consumer at O’Brien’s expense.)
(b)
Replace and either scrap or blem the product returned. (Replacement product at no charge to consumer. Transportation cost back to consumer at O’Brien’s
expense.)
TEAR OFF COMPLETED SECTION BELOW AND MAIL TO O’BRIEN. KEEP TOP HALF.
Name________________________ Address _____________________________
City__________________________ State _________ Zip ___________________
Email Address______________________________________________________
Model Name___________________ Ski Length _______ Binding Size _________
Store Name ___________________ Address _____________________________
City _________________________ State _________ Zip ___________________
❏Pro shop ❏Boat dealer ❏Sporting goods store ❏Mass merchant ❏Catalog
Which magazine(s) do you read?
❏WaterSki ❏Fishing ❏ Water Skier ❏Boating Life ❏WindSurfing
❏WakeBoarding ❏Alliance Wake ❏Ski (snow) ❏Powder ❏Powerboat ❏Boating
❏Boating World ❏Trailer Boats ❏Sports Illus. ❏Outside ❏Watercraft Illus.
❏Watercraft World ❏Transworld Snowboarding ❏Snowboarder
Which website(s) do you visit?
❏obrien.com ❏obrienelite.com ❏obrienwake.com ❏waterskimag.com
❏wakeboardingmag.com ❏wakeworld.com❏alliancewake.com ❏usawaterski.com
❏skifly.com ❏ncwsa.com ❏wakeboarder.com
Which feature(s) did you base your decision on?
❏Graphics & Styling ❏Construction ❏Performance ❏O’Brien reputation ❏Price
❏Demo Ride ❏Other (explain) ________________________________________
Have you attended a boat show in the past 2 years?
❏ Yes ❏ No
You are:
❏Male ❏Female
Your age:
❏Under 18 ❏18-25 ❏26-35 ❏36-50 ❏Over 50
Education:
❏High School ❏Some College ❏College ❏ Graduate Work
