OBP MEDICAL ANOSPEC USER MANUAL
Page 8
Return Policy
Accept eligible returns within 30 days of customer receiving order.
Returns are only accepted for defective products.
Defective product complaints may be communicated via telephone
(888-300-2946) or via email at [email protected].
Customer must provide the lot number of defective product when
issuing complaint.
Used or opened product will not be accepted under any circumstances
due to contamination risks.
An unopened product from the same lot number or batch may be
returned for evaluation.
Whenever additional information is required, "good faith" effort will be
made to obtain such information, and a reasonable number of
attempts will be made to contact the reporter either by phone, fax or
letter.
Following evaluation of complaint, if product is proven to be defective
by OBP Medical Quality Assurance, product will be replaced or a full
refund will be made at customer's discretion. Refunds will be applied in
the same form customer payment was issued.
