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Questions, problems, missing parts?
Before returning to your retailer, call us at 1-866-627-3435, 8 a.m.-6 p.m., EST, Monday-Friday, or
email us at [email protected]. Or visit our website at www.oase-livingwater.com
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Storage/Winterization
● Put the unit out of operation at water temperatures below 46 °F (8 °C) or, at the latest, when freezing temperatures are
to be expected.
● Thoroughly clean the unit, check for damage.
● Ensure that the storage place is inaccessible to children.
Wear parts
The impeller unit is a wear part and is excluded from the warranty.
Disposal
Do not dispose of this unit with domestic waste! Disable the unit beforehand by cutting off the cables. Further
information about the recycling of this product can be obtained from your local municipal authority.
Issue
Cause
Solution
The unit is not
performing
its suction
function
Power supply not connected
Connect pump to power supply, check the supply lines to make
sure the voltage is correct
Impeller blocked, shaft broken
Remove the inlet screen and/or pump cover, and impeller
housing to expose the impeller. Turn the impeller to ensure that it
is not broken or jammed by debris. Also check to make sure that
the ceramic shaft or bearings are not broken.
Pump is not completely submerged
Place the unit bellow water, make sure it is floating.
Insufficient
flow
Pump screen clogged
Clean
Pump is not completely submerged
Place the unit bellow water, make sure it is floating.
Pump overload. The flow is
automatically stopped to protect
the pump.
○
Clean the pump housing and impeller assembly
○ Reduce the ambient temperature (e.g. ensure that the specified
water temperature is adhered to, avoid direct sunlight)
Impeller assembly of pump worn
Replace impeller assembly for pump
Nozzle clogged
Clean
Unit switches
off after a
short running
period
Excessive soiled water
Clean impeller housing, bearing and impeller assembly
Impeller blocked, shaft broken
Remove the inlet screen and/or pump cover, and impeller
housing to expose the impeller. Turn the impeller to ensure that it
is not broken or jammed by debris. Also check to make sure that
the ceramic shaft or bearings are not broken.
Water temperature too high
Maximum water temperature: +95° F (+35 °C)
Lights do not
turn on
Power supply not connected
Connect transformer power supply, check the supply lines to
make sure the voltage is correct
Sensor blocked
Check that the sensor faces up and is not covered by dirt or
debris
Troubleshooting