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help online
Visit our support portal at
http://SeeO2.com
for Frequently Asked
Questions (FAQs), Documentation,
Software Upgrades
Register online to receive information on
updates and promotions.
contact us
If you have any general questions about
your Xda Atom, your service provider will
be able to help. You will fi nd their contact
details printed on your monthly bill. If you
are a corporate customer,
we recommend that you contact your
internal help desk.
If you still unable to fi nd what you are
looking for, please use
contact us
form
on
SeeO2.com
or call our helpdesk.
Refer to warranty card for helpdesk
numbers.
If you have any queries on how to use
your Xda Atom beyond the information
provided in the box, our technical
support team is ready to assist you.
Please contact the service provider
where you bought your Xda Atom or our
technical support team to help you with
queries relating to how to use your Xda
Atom.
FAQs
Why does my phone not turn on when
I press the power button?
Either you didn’t press the key long enough,
or the phone has shut down because the
battery power level is too low to make calls.
Recharge the battery fully.
How do I suspend the screen display
or wake up the phone?
Press the power button to turn off the
phone. If the screen display is off, press the
power button to wake up your phone.
My phone displays ‘Insert SIM’, what
does this mean?
You must insert the SIM card before you
can use the phone. If it is already installed,
remove and clean the blank area with a dry
cloth, then insert again.
My phone displays ‘INVALID or
missing SIM card’, what does this
mean?
The phone is SIM-locked and will not
accept the inserted SIM card. Insert the
correct SIM card or contact your network
operator.
My phone displays ‘EMERGENCY
ONLY’, what does this mean?
Your SIM card is not properly installed or
confi gured, or you are out of network range.
My phone displays ‘NO NETWORK’,
what does this mean?
You’re outside network range or there is no
clear path to the transmitter. If you’re inside
a building, try moving towards a window.
Some calls are not processed. What
is wrong?
A call bar has been set to restrict phone
usage. Check the call barring status and
cancel as necessary.
Someone else is receiving my calls.
What is wrong?
The phone has been set to forward your
calls to another number. Cancel call
forwarding as necessary.
Can I send and receive emails and surf
the Mobile Internet on my phone?
Yes. Your phone has WEB capability, which
means that you can access the Internet
from your phone. For sending and receiving
emails, please refer to the user manual or
contact O
2
Customer Service.
Where can I check why my phone has
gone wrong?
Tap
Start
>
Programs > Self Diagnostics
to run diagnostic tests on your system.
Otherwise, have your warranty card and
phone ready and contact your local dealer.
Need technical help with your Xda Atom?
