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Defective products should be returned to the place of purchase. Your Authorized NVX Dealer is trained to handle and expedite any warranty
claim. Assistance in locating an Authorized Dealer can be found at
www.nvx.com
or by contacting NVX directly.
Alternatively, if it becomes necessary for you to return defective product directly to NVX, please refer to the following instructions for
warranty service:
� Receive your RA Number from NVX online at
www.nvx.com/support
� Package all defective components in the original packaging (if available) or in a package that will prevent shipping damage.
� Package the original packaging in an additional shipping container to avoid shipping damages and to comply with most shipping
couriers such as UPS and FedEx.
� Insure your return at the price paid as NVX is not responsible for insurance losses or damages occurring in shipment to our facility.
� Clearly mark RA Number on the outside shipping container.
� Return only defective components as the return of functioning items increases your return freight charges.
- Non-defective returns or products not eligible for warranty service will be returned freight collect.
� Include a copy of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the customer’s
name, dealer’s name and invoice number, and product purchased.
- Warranty expiration on items without proof-of-purchase will be determined from type of sale and the manufacturing date code.
� Ship your package freight prepaid to the address below. Items sent freight collect or COD will be refused.
NVX
15303 Ventura Blvd.
9th Floor
Sherman Oaks, CA 91403
Failure to follow the steps listed above may void your warranty. Any questions can be directed via email to
or via mail at the address listed above.
What To Do If You Need Warranty or Service
