NURABUDS Manual
14
Copyright © 2021 Nura® Pty. Ltd.
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Troubleshooting
If you’re ever having trouble with your NURABUDS, read the following troubleshooting.
Resetting your NURABUDS
Device Reset
Hold down the touch buttons on both sides of the NURABUDS for 10 seconds to reset.
Factory Reset
1. Open the Nura app.
2. Tap
Menu > Device settings > Perform Factory Reset
Note: this will delete your hearing profiles.
If your NURABUDS Won’t Charge
• Make sure you’re charging with the NURABUDS USB-A to micro-USB cable only.
•
If you’re trying to charge with a computer, then try using a different USB port or a wall
charger.
• If you’re trying to charge with a wall charger, then try charging with a computer.
• f you’re attempting to charge with a USB hub, then make sure it’s powered.
If your NURABUDS won’t Connect to the Nura App:
• Check your mobile device and the Nura app have been updated to the latest version.
• Close and re-open the Nura app.
• Check your NURABUDS are connected to your mobile device with Bluetooth. You need
to be connected with Bluetooth to use the Nura app. Bluetooth will only activate when no
cables are connected.
• Check your internet connection is stable.
• Delete the Nura app, restart your mobile device and then reinstall the Nura app.
• Reset your NURABUDS.
If You’re Having Trouble Connecting Your NURABUDS via Bluetooth:
Check your NURABUDS and device are charged.
Ensure your NURABUDS and device are within 10 feet of each other.
Check you’re connecting to
NURABUDS XXX
, not
NURABUDS XXX[LE]
.
NURABUDS XXX [LE]
is the NURABUDS low-energy mode, which will
automatically connect after you’ve connected to
NURABUDS XXX
.
Move away from other Bluetooth devices, microwaves and wireless routers to avoid interference.
Further troubleshooting:
