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TROUBLESHOOTING CONTINUED
d) If using a plastic bag to line the wastebasket, please remove it since this may be the cause of the
shredder to not operate properly.
e) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed
directly into the center area to activate the machine (especially applies to smaller pieces of paper or
credit cards).
The shredder runs in “REV (Reverse)” mode but not in “AUTO (On)” mode.
While in “Auto” mode, the motor will not start running until paper is inserted into the feed slot. Set the
unit to “Auto” and insert paper to be shredded. The sensor that activates the shredder in Auto
mode is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be
activating the optical sensor. It is possible that the feed slot has become blocked with paper. Insert an
index card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from a cereal
box), directly in the center of the feed slot, while applying force to help push the jammed paper
through. This will usually clear any paper blockage.
The shredder is constantly running while in “AUTO (On)” mode.
It is possible that the activation sensor, which starts the shredder, has become blocked with paper.
Insert an index card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from
a cereal box), directly in the center of the feed slot, while applying force to help push the jammed
paper through. This will usually clear any paper blocking the activation sensor and feed entry.
How to clear a paper jam in the shredder.
a) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and
loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively
clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode
to continue shredding. Repeat steps if needed.
b) With stubborn situations where the reverse function does not help, you may loosen the jammed
paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the
blades where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return the
shredder back to Auto-On mode. If required, a rigid sheet of cardstock (old greeting card, folded file
folder, or a sheet torn from a cereal box) can be fed into the shredder to help push the jammed paper
through.