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8. WARRANTY TERMS
The NTC construction machines are designed and manufactured to suit to long-term operation even
under the toughest operating conditions. In accordance with long-term experience we can say that the
machines reliably work not only for the warranty period, but even much longer.
Should the machine still fail to work to your full satisfaction, we are ready to be anytime helpful solving
the problem. In a case of a failure, proceed as follows:
1.
Check, whether the failure is not caused by a failure to follow the operation manual, or exclude
trivial problems such as empty fuel tank, low oil level or clogged air filter.
2.
If you do not succeed to repair the problem this way, contact the manufacturer or any authorized
service (see the warranty certificate).
•
company name, your name, phone and fax number
•
machine model and serial number
•
description of the failure
•
in case that the machine is in warranty, inform the service that you are reporting a
warranty claim and state date of purchase
4. In case of a warranty claim, the claim must be consequently submitted in writing, preferably using
the form "Warranty Protocol".
5. Every warranty claim will be immediately considered and the service technician will discuss with
you the method of repairing.
The following warranty conditions are valid for all NTC products:
Unless agreed otherwise, the producer warranty its products and good for a period of 12 months from
date of delivery to the end-user. Should a failure cause by improper design, material or workmanship
should occur within the warranty period, the manufacturer will by its sole decision repair or replace the
faulty part.
The warranty does not cover fast wearing parts, such as the drive belts, rubber mounts, filter elements,
spark plugs or control cables.
The manufacturer bears no responsibility for failures arising from failure to follow the operation manual,
by improper maintenance or lack of it, by unprofessional service action, by using the machine for other
than intended purpose, by using unsuitable fuels, lubricants, accident or act of God. The manufacturer
further bears no responsibility for damages caused by transportation or storage. The warranty conditions
are also stated at the warranty certificate.
