4
Reliant
|
FAQs, Troubleshooting and Helpfull Hints
| Video Camera
Troubleshooting
Camera doesn’t connect using the EZInstall™ Camera
Setup Wizard
If the camera fails to connect during the automatic
configuration process, first disconnect the power to the
camera, then reconnect it. Wait for the LED light to turn solid
green, and then restart the EZInstall™ Camera Setup Wizard.
Camera wasn’t found by the network
Be sure to have the camera’s MAC address handy when
beginning the EZInstall™ Camera Setup Wizard, as you may
have to manually enter it early on. You’ll also need the name
and password from your wireless network for the wireless
configuration portion of the EZInstall™ Camera Setup Wizard.
Camera images are too dark/light
Even though the default camera settings will be sufficient
most of the time, each home is different and camera locations
are not always well lit or naturally lit. To optimize your camera
settings, log into the
Reliant Connect
web portal and select
the
Video
tab, then click
Video Device Settings
>
Camera
Image
. Changes can be viewed in real time (though with
minimal lag) using the
Live Video
stream to observe how
changes affect the quality of the images.
Helpful tips
Camera placement best practices:
• Place the camera within ample reach of an electrical outlet
so that the power cord doesn’t cause the camera to move
on its mount.
• The camera is not rated for outdoor use and can only be
used indoors.
• Orient the camera with a view of a security risk, such as
windows, entry doors or any sensitive items or locations.
• Make sure your camera has a strong wireless signal from
your home router. (Check the wireless signal strength by
logging into the
Reliant Connect
web portal, and choosing
Video
>
Video Device Settings
>
Video Device Info
.)
To avoid false triggers when using video motion
detection:
• Mount the camera as securely as possible to minimize
the chances of vibration or shock that might trigger a
false motion detection.
• Avoid pointing the camera at outdoor trees and foliage, or
anything that the wind or an air vent may blow.
• Avoid windows that are not a security concern. Lighting
changes during sunrise and sunset may cause false triggers.
• Avoid pointing the camera at areas with numerous shadows
(remember shadows change throughout the day) or
windows that have pedestrian traffic.
For detailed instructions,
visit
eliant.com/connectsupport
and refer to the
User Manual or call us at
1.844.295.5556
.
