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TROUBLE SHOOTING GUIDE
Problem
Possible Solutions
No water in salt tank
Loose connections between control valve and safety float
allowing unit to draw air -
See Page 11
Refill time not set correctly
for unit size water not coming above the grid plate.
Refill control button plugged
causing no refill – clean and or replace refill control button -
See page 29
** Not regenerating automatically Alarms **
Jammed piston
- replace piston and seal assembly -
See page 29
Defective or damaged circuit
- replace circuit
See page 33
Loose or corroded connections
between the 2 circuits – reconnect securely or replace -
See page 33
Conditioner initiates regeneration but alarms after
a few seconds
Drive motor defective
replace motor -
See page 31
Defective transformer
replace transformer -
See page 19
Internal valve leak
- Running to the drain constantly
Replace piston and seal assemblies -
See page 29
Not drawing brine no problem with injectors or drain
**Meter not counting down **
Check diagnostics for last regeneration -
See page 4
Check that meter cable is plugged into the meter assembly -
See page 31
Check that meter cable is reading the meter by moving a fridge magnet (or similar magnet) across it
rapidly for a few seconds you should be able to see the gallons change.
Be sure there is no debris caught in the the turbine
If the meter cable is good, and no debris caught then replace the meter assembly -
See page 31
Leaking past distributor tube
Contact Technical services for additional trouble shooting information: 877-288-9888
Alarms after regeneration or after manual regeneration
Damaged or missing sensor magnet on brine gear
– replace as required -
See page 36
or send in
for repair to nearest office.
Corroded or damaged rear circuit –
replace as required -
See page 33
Excessive pressure loss
Check unit specifications -
peak or continuous service flow rates maybe exceeding capacity causing
the unit to be restrictive due to size -
See Page – 4 **
contact technical services for clarification if this
is suspected –
877-288-9888
Excessive pressure loss
Upper distributor cone plugged with foreign material –
remove valve, remove upper distributor
cone and clean then replace and put valve back on unit -
See page 14
Excessive pressure loss
Chlorine degradation of resin
– excessive amounts of chlorine or chloramine can damage soften-
ing resins and break it down causing excessive pressure loss – replace media bed and add in chlorine
removal system to protect softener.