11
Warranty
This warranty is provided by
Novis Healthcare (ABN 45 102 735 491)
of Unit 12, 12 Mars Road Lane Cove
2066 New South Wales Australia.
Australian Consumer Law
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or may be entitled to
a refund for a major failure and compensation for
any other reasonable foreseeable loss or damage.
You are also entitled to have the goods repaired or
replaced if the goods fail to be acceptable quality
and the failure does not amount to a major failure.
Where a failure does not amount to a major failure
Novis Healthcare is entitled to choose between
providing you with a repair, replacement or refund.
To obtain compensation, you would need to provide
documentary evidence of the loss or damage
suffered and documentary evidence that such loss or
damage was a reasonable foreseeable consequence
of a failure by Novis Healthcare to comply with
a consumer guarantee under the Australian
Consumer Law.
At our option:
›
goods repaired may be replaced by refurbished
goods of the same type rather than being repaired
›
refurbished parts may be used to repair goods
In addition to all rights and remedies which you may
be entitled to under the Competition and Consumer
Act 2010 (Commonwealth) and any other relevant
legislation, Novis Healthcare warrants each of
its products to be free of defects in materials and
workmanship for a period of 12 months (unless
otherwise stated), commencing from the date the
product is received by the purchaser.
Product Warranty
In addition to all rights and remedies which you may
be entitled to under the Competition and Consumer
Act 2010 (Cth) and any other relevant legislation,
Novis Healthcare warrants each of its products will,
with normal use and service to be free from faulty
parts, manufacture or workmanship for a period of
12 months (unless otherwise stated), commencing
from the date of purchase.
Subject to the provisions of the Australian Consumer
Law, Novis Healthcare excludes, to the fullest extent
permitted by law, all liability in respect of loss of
profit or other economic loss, direct or indirect or
consequential, special, general or other damages
or other expenses or costs which may include
negligence.
Warranty Claims
To claim under this warranty, please contact Novis
Healthcare and have your receipt or proof of
purchase available. Novis Healthcare may need to
assess the defect before determining any claim, and
additional information may be requested to process
your claim.
Any expenses incurred relating to the return of the
defective product to Novis Healthcare will be borne
by us. We will then, at our discretion, either repair or
replace the product, or refund your money and take
back the product. Warranty repairs do not extend
the length of the warranty period.
Limited Liabilities
Our liability under this manufacturer’s warranty is
subject to us being satisfied that a defect was caused
by faulty parts, manufacture or workmanship, and
was not caused or substantially contributed to by
other factors or circumstances beyond our control,
including (but not limited to) defective installation,
maintenance or repair, product modification
or alteration, any neglect, misuse, or excessive
use, normal wear and tear or failure to follow
manufacturer’s instructions.
The benefits conferred by this manufacturer’s
warranty are in addition to all rights and remedies
conveyed by the Competition and Consumer Act
2010 (Cth), and any other statutory rights to which
you may already been entitled, and this warrant
does not exclude, restrict or modify such rights or
remedies that are implied by law.
Mail To
Novis Service Centre:
Unit 12, 12 Mars Road Lane Cove NSW 2066
For more information please contact us on
1300 738 885
, email [email protected]
or visit
www.novis.com.au
