Novell SUPPORT ADVISOR Скачать руководство пользователя

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AUTHORIZED DOCUMENTATION

Novell Support Advisor user Guide

Support Advisor

April 2010

User Guide

Содержание SUPPORT ADVISOR

Страница 1: ...Novell www novell com novdocx en 16 April 2010 AUTHORIZED DOCUMENTATION Novell Support Advisor user Guide Support Advisor April 2010 User Guide...

Страница 2: ...and the trade laws of other countries You agree to comply with all export control regulations and to obtain any required licenses or classification to export re export or import deliverables You agre...

Страница 3: ...Trademarks For Novell trademarks see the Novell Trademark and Service Mark list http www novell com company legal trademarks tmlist html Third Party Materials All third party trademarks are the prope...

Страница 4: ...4 Novell Support Advisor user Guide novdocx en 16 April 2010...

Страница 5: ...unning Support Advisor 9 1 4 1 Encrypted Database Option 9 1 4 2 Understanding Support Advisor User Interface 9 1 4 3 Home View 10 1 4 4 Analyze View 11 1 4 5 Archives View 11 1 4 6 Settings View 11 2...

Страница 6: ...6 Novell Support Advisor user Guide novdocx en 16 April 2010...

Страница 7: ...ollected the connection is terminated so network and device load is minimized The gathered data is then consolidated into a dashboard view that shows critical patterns in red and good patterns in gree...

Страница 8: ...and password 1 3 Installation 1 3 1 Installing Novell Support Advisor Download the Novell Support Advisor software package from support novell com advisor Extract the Support Advisor package to a fol...

Страница 9: ...secure database however none of your server credentials will be saved Figure 1 1 Novell Support Advisor 1 4 1 Encrypted Database Option Enter password and hit create encrypted database 1 4 2 Understa...

Страница 10: ...Advisor user Guide novdocx en 16 April 2010 1 4 3 Home View The Home View is essentially the Support Advisor title page It provides links to all the Support Advisor functions Figure 1 2 Novell Support...

Страница 11: ...ection group or custom The Custom Archive view allows you to access previously created archives and load them into your NSA client for analysis 1 4 6 Settings View The Settings view displays the Suppo...

Страница 12: ...ocation Default usr bin perl NOTE Perl is not typically available on standard Windows installations The Windows version of Novell Support Advisor ships with an open source version of Perl that is laid...

Страница 13: ...When enabled the client will contact the update server on client startup to scan for potential updates Default Enabled Select Novell Update Server or a custom server that pulls Support Advisor pattern...

Страница 14: ...14 Novell Support Advisor user Guide novdocx en 16 April 2010 Figure 1 6 Update Tab...

Страница 15: ...rvers for analysis NMAP Discover NOTE Note You must first download and install NMAP from nmap org http nmap org PING Discover CSV import to add multiple servers Please follow the CSV Help Icon for fur...

Страница 16: ...2 Verify Connections If NSA cannot connect to a server using the address and the credentials provided it will display a red exclamation mark Double click on the server to change the address or the lo...

Страница 17: ...Connections 17 novdocx en 16 April 2010 NMAP View Figure 2 2 NMAP View NMAP Details Figure 2 3 NAMP Details...

Страница 18: ...18 Novell Support Advisor user Guide novdocx en 16 April 2010 PING Discover Figure 2 4 PING Discover Figure 2 5 PING Discover...

Страница 19: ...se Figure 2 6 Groups Functionality 2 2 1 Group Management 1 Select the Group you have just created Select group management 2 Select the servers in the left table one a time using the single blue arrow...

Страница 20: ...20 Novell Support Advisor user Guide novdocx en 16 April 2010 Figure 2 7 Group Management...

Страница 21: ...e issues found You can also create an html report of your analysis 3 2 Additional Resources Join the Novell Support Advisor Community http forums novell com novell product support forums novell suppor...

Страница 22: ...L ALL NOPASSWD ALL NOTE If Novell Support Advisor fails at completing all of its needed tasks you may want to consider changing the default timeout for the sudo user which forces a currently unhandled...

Страница 23: ...ls package on the target server if it is not installed or an older version is detected NOTE Supportutils is an information gathering tool used by Novell Technical Services which is now shipping with S...

Страница 24: ...24 Novell Support Advisor user Guide novdocx en 16 April 2010...