Novell Support Advisor 2.0.1
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Resolved?
If you find that a result is incorrectly returned or that that solutions provided are inadequate select
the "resolved?" button. Through this interface you can provide information regarding the pattern
back to Novell for review.
HTML Report
Report of the current analysis results and links to solutions.
Archives
The Archives view is a history of all of the analyses that have been run by Support Advisor.
There are 3 views
On selecting your connection or group you will be shown all of the archives from that selection,
when it was gathered and analyzed, the overall result count by criticality and several actions that can
be performed on the archive.
Archive Actions
Custom Archives
When you enable the Custom Archives option you point to a directory where Support Advisor will
look for archives to be analyzed. (Currently only archives gathered on Linux using supportutils is
supported). When a custom archive is analyzed an HTML report for the results will also be created
and placed in the location of the custom archive directory specified.isabled by default (enabled in
“Settings’)
Connection Archives
History of single connection analysis
Group Archives
History of group run analysis
Custom Archives
Manually load archives gathered outside of Support
Advisor for analysis
load
quickly load the results from the archive
notes
view/add notes about the archive (current state,
actions taken, etc)
report
access the HTML report version of the results
upload
if you have a Service Request (SR) with Novell you
can upload the archive to Novell support. By
tagging the archive with your SR number this will
also attach the archive to your open service request
re-run
re-applies pattern logic to an archive. This would be
used if you recently had an update to Support
Advisor and want to apply the updated logic to a
historical analysis
delete
removes the archive from your system
