Customer Support
RELAY7 User Manual v3
10
Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit the NovAtel Support page at
Through the
Support
page, you can contact Customer Support, find papers and tutorials or down-
load current manuals and the latest firmware.
Before Contacting Customer Support
Ensure the RELAY7 is connected to the SMART7.
Before contacting NovAtel Customer Support about a software problem, perform the following
steps:
If logging data over an RS-232 serial cable, ensure that the configured baud rate can sup-
port the data bandwidth (see
SERIALCONFIG
command). NovAtel recommends a min-
imum suggested baud rate of 230400 bps.
1. Log the following data to a file on your computer for 15 minutes:
LOG RXSTATUSB onchanged
LOG ALMANACB onchanged
LOG RAWEPHEMB onchanged
LOG GLORAWEPHEMB onchanged
LOG TRACKSTATB ontime 1
LOG SATVIS2B ontime 60
LOG BESTPOSB ontime 1
LOG RANGEB ontime 1
LOG RXCONFIGA once
LOG ITDETECTSTATUSB onchanged
LOG VERSIONA once
LOG SATELSTATUSB onchanged
LOG INTERFACEMODEB onchanged
LOG SERIALCONFIGB onchanged
LOG PORTSTATSB ontime 10
For issues with tracking L-Band or TerraStar (PPP) convergence, add the following logs to
the above list in the file created on your computer:
LOG IONUTCB onchanged
LOG GLOCLOCKB onchanged
LOG PPPPOSB ontime 1
LOG PPPSATSB ontime 1
LOG LBANDTRACKSTATB ontime 1
LOG TERRASTARINFOA onchanged
LOG TERRASTARSTATUSA onchanged
LOG LBANDBEAMTABLEA onchanged
2. Send the data file to NovAtel Customer Support:
3. You can also issue a
FRESET
command to the receiver to clear any unknown settings.
