Novatel Merlin U740 Скачать руководство пользователя страница 30

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M E R L I N U 7 4 0 U S E R G U I D E 3 0

GU-90023

Revision A

TROUBLESHOOTING

In This Section

•

Troubleshooting common problems

This section will assist you in resolving common problems that might arise during installation or connecting to the

network.

Problem 1.1: Cannot install MobiLink
Problem 1.2: When I run the MobiLink software, I get the message “No Card Detected” what does this mean?

Problem 1.3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless

Merlin_UMTS_Modem

Problem 1.4: When I run the MobiLink software, I get the message “SIM not Found – Check Orientation?”

Problem 1.5: Modem cannot read SIM. LED Flashing RED

Problem 1.6: When I run MobiLink software, the Window “searching for network” is displayed continuously
Problem 1.7: Cannot connnect to network

Problem 1.8: Cannot browse web

Содержание Merlin U740

Страница 1: ...UAL The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc unless such commitment is expressly given in a co...

Страница 2: ...s 27 4 Determine Merlin States 28 5 Troubleshooting 30 1 1 Cannot install MobiLink 31 1 2 Problem When I run the MobiLink software I get the message No Card Detected 31 1 3 Problem When I insert the m...

Страница 3: ...Name please contact your UMTS Service Provider 1 2 YOUR U740 MERLIN Your U740 Merlin is an HSDPA High Speed Downlink Packet Access Wireless Broadband PC card Modem that fits into the PC card slot PCMC...

Страница 4: ...MOBILINK ARE REMOVED USE WINDOWS ADD REMOVE PROGRAMS TO REMOVE 1 5 SYSTEM REQUIREMENTS 133 MHz or faster Pentium compatible Windows 2000 and XP Home and Professional 64 MB RAM 16 MB available hard dri...

Страница 5: ...RLIN USING THE PC CARD TRAY ICON LOCATED IN THE BOTTOM RIGHT CORNER OF YOUR PC CLICK THE ICON AND SELECT STOP FROM THE DIALOG BOX ONCE YOUR CARD HAS BEEN STOPPED PRESS THE PC CARD EJECT BUTTON LOCATED...

Страница 6: ...ows 2000 Installation 1 Insert the installation CD in the CD drive of your PC 2 If the auto run does not start double click on the Autorun exe on the CD 3 The Preparing to Install window will appear a...

Страница 7: ...ement window will appear next See Figure 2 FIGURE 2 7 Read the License Agreement and acknowledge your agreement by selecting I accept the license agreement Then click Next 8 The Ready to Install the P...

Страница 8: ...biLink window will appear while MobiLink is being installed See Figure 4 FIGURE 4 11 When the installation is complete the InstallShield Wizard Completed window will appear See Figure 5 FIGURE 5 12 Cl...

Страница 9: ...ND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE PLEASE SEE SECTION 1 6 ON SIM CARE AND INSERTION 2 Insert the U740 Merlin into the PC card slot of your PC Windows reads the informa...

Страница 10: ...MERLIN U740 USER GUIDE 10 GU 90023 Revision A FIGURE 9 FIGURE 10 FIGURE 11 FIGURE 12 FIGURE 13 FIGURE 14 Windows has now detected and installed the drivers for your UMTS Merlin Proceed to Section 2...

Страница 11: ...of your PC 2 If the auto run does not start double click on the Autorun exe on the CD 3 The Preparing to Install window will appear as below PREPARING TO INSTALL WINDOW 4 Following preparation the We...

Страница 12: ...ndow will appear next See Figure 16 FIGURE 16 7 Read the License Agreement and acknowledge your agreement by selecting I accept the terms in the license agreement Then click Next 8 The Ready to Instal...

Страница 13: ...Link window will appear while MobiLink is being installed See Figure 18 FIGURE 18 11 When the installation is complete the InstallShield Wizard Completed window will appear See Figure 19 FIGURE 19 12...

Страница 14: ...URE SEE PICTURE IN SECTION 1 7 2 PLEASE SEE SECTION 1 6 CARE OF YOUR MERLIN ON ADDITIONAL SIM CARE AND INSERTION POINTS 2 Insert the modem into the PC card slot of your PC Windows reads the informatio...

Страница 15: ...MERLIN U740 USER GUIDE 15 GU 90023 Revision A FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26 FIGURE 27...

Страница 16: ...740 USER GUIDE 16 GU 90023 Revision A FIGURE 28 FIGURE 29 Windows has now detected and installed the drivers for your U740 Merlin Proceed to Section 2 You may verify all the drivers in Windows Device...

Страница 17: ...ns that connect mobile devices using Wireless Wide Area Networks WWAN i e 3G UMTS networks Wireless Local Area Networks Wi Fi and Ethernet in a single application to allow quick and easy access to ema...

Страница 18: ...e Profile Selection Choose a profile Username Password APN QoS among many Icon Display will display WWAN Technology Display HSDPA UMTS GPRS GSM IS95a 1XRTT or EVDO Indicates Roaming device is away fro...

Страница 19: ...e user interface preferences Mobile tab Settings of the connection preferences locking card and Network selection See MobiLink s online help for more details WiFi tab Displays all Wi Fi adapters on sy...

Страница 20: ...uring the installation process 2 The MobiLink software will then initialize your UMTS Merlin See Figure 30 FIGURE 30 3 If your SIM is locked you will be prompted for a SIM PIN code number originally p...

Страница 21: ...RE REQUIRED TO CREATE A NEW PROFILE I E YOU CANNOT CONNECT TO THE NETWORK OR YOU DON T SEE ANY PROFILES YOU WILL NEED THE FOLLOWING INFORMATION FROM YOUR SERVICE PROVIDER TO CREATE A PROFILE A BASIC P...

Страница 22: ...name of choice for the profile example 3G HSDPA and your APN provided to you by your service provider example internet com Click Next The Profile Wizard Window Step 2 of 3 will appear See Figure 36 F...

Страница 23: ...ee your profile in the profile list See Figure 38 Click OK NOTE MOST EUROPEAN SERVICE PROVIDERS DO NOT REQUIRE A USERNAME AND PASSWORD LEAVE THESE FIELDS BLANK IF YOUR SERVICE PROVIDER DOES NOT REQUIR...

Страница 24: ...Profile Menu clicking on V symbol See Figure 39 above 7 Click Connect FIGURE 40 8 Your Merlin will attempt to connect to the network See Figure 41 FIGURE 41 9 Following successful authentication your...

Страница 25: ...or receive an SMS message you only have to be attached to the Network You may also send and receive SMS messages while connected to the Network NOTE ANY SMS MESSAGES WILL BE SUBJECT TO THE TERMS AND A...

Страница 26: ...s that have been sent 3 2 1 Sending SMS Messages 1 Launch the MobiLink application See section 2 2 5 Creating a data session After your Merlin has attached to the network Step 5 of section 2 2 5 the S...

Страница 27: ...ng SMS Messages Once you are attached to the Network you are able to receive SMS messages MobiLink will notify you when you receive an SMS message See Figure 46 FIGURE 46 After the SMS Client receives...

Страница 28: ...3 4sec 1750ms OFF BLUE Your Merlin is currently receiving a UMTS circuit switched CS signal from the network and has registered on the circuit switched CS domain 1 4sec 250ms ON 1 4sec 250ms OFF 1 4s...

Страница 29: ...uality of service IP address etc to enable agreement on the characteristics of any data flow between the network and the mobile terminal This is essentially what PDP context activation is Circuit Swit...

Страница 30: ...iLink software I get the message No Card Detected what does this mean Problem 1 3 When I insert the modem I get Unknown_PCMCIA_Manufacturer instead of Novatel_ Wireless Merlin_UMTS_Modem Problem 1 4 W...

Страница 31: ...THE PC CARD SLOT OF YOUR PC OR WINDOWS DID NOT INSTALL THE DRIVERS CORRECTLY OR YOU MIGHT HAVE A CONFLICT RESOLUTION For Windows 2000 and XP 1 Restart MobiLink again or remove Card reboot PC and try...

Страница 32: ...GUIDE 32 GU 90023 Revision A WINDOW 2 5 Expand Modems Ports and USB Serial Bus Controllers category by clicking on the sign See Window 3 WINDOW 3 NOTE DEVICES HIGHLIGHTED THEY WILL NOT BE HIGHLIGHTED...

Страница 33: ...OBILINK SOFTWARE I GET THE MESSAGE SIM NOT FOUND CHECK ORIENTATION POSSIBLE CAUSE PROBLEM WITH YOUR SIM CARD RESOLUTION 1 Make sure you have inserted the SIM card exactly as the picture in this manual...

Страница 34: ...K SELECTION RESOLUTION CHANGE BACK TO AUTOMATIC 1 7 PROBLEM CANNOT CONNECT TO NETWORK POSSIBLE CAUSE 1 INCORRECT USER NAME PASSWORD OR ACCESS POINT NAME APN RESOLUTION 1 CHECK YOUR PROFILE FOR AN INCO...

Страница 35: ...DOW 5 3 Check appropriate boxes if you are using a proxy server See Window 6 WINDOW 6 POSSIBLE CAUSE 4 DNS SERVER PROBLEMS RESOLUTION 4 Windows 2000 and XP 1 Click Start Run and type in Command in the...

Страница 36: ...A WINDOW 7 2 At the C prompt type in PING www nvtl com Response Unknown host www nvtl com Usually faulty DNS Call your Network Provider Response Pinging nvtl com 216 65 221 49 with 32 bytes of data D...

Страница 37: ...ironmental specifications of your Merlin U740 Name Merlin U740 Model NRM U740 Approvals CE Mark Europe FCC North America Dimensions 120 6 x 54 x 10 8 mm Wireless Network Dual Mode UMTS HSDPA and GPRS...

Страница 38: ...z Multi Class MS 10 maximum 4 RX 2 TX 5 slots Transmit Band 880MHz 915MHz Receive Band 925MHz 960MHz Power Output Transmit Power Class 4 33dBm Power Output EDGE Transmit Power E2 27dBm Band Designatio...

Страница 39: ...GU 90023 Revision A 6 2 ENVIRONMENTAL SPECIFICATION Operating Temperature 0 Celsius to 55 Celsius Storage Temperature 20 Celsius to 65 Celsius Relative Humidity 95 maximum Non Condensing Vibration 147...

Страница 40: ...rlin U740 in an environment that may be susceptible to radio interference resulting in danger specifically Areas where prohibited by the law o Follow any special rules and regulations and obey all sig...

Страница 41: ...should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurance then restart MobiLink See section 2 1 4 7 3 REGULATORY NOTICES This device has b...

Страница 42: ...and ancillary equipment of digital cellular radio telecommunications systems GSM and DCS ETSI EN 301 489 24 Electromagnetic compatibility and Radio Spectrum Matters ERM ElectroMagnetic Compatibility E...

Страница 43: ...here is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning t...

Страница 44: ...population The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a sub...

Страница 45: ...t restricts the modem to SIMs of a particular carrier Novatel Wireless cannot and does not provide the MEP code Any request for the MEP code configuration must be made through the carrier from whom th...

Страница 46: ...gain As in step 2 See Figure 41 above Enter PIN code in the box and click OK 5 After a little while the Modem data card should start searching for available networks At this point you have successfull...

Страница 47: ...RLIN U740 USER GUIDE 47 GU 90023 Revision A 9 DOCUMENT CONTROL REVISION CONTROL Revision Number Revision History DRAFT DRAFT Draft Note Revisit Product Specifications and Safety and Regulations sectio...

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