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62 Section 2D: Troubleshooting Tips
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘
GO ’ to
Connect.”)
Reinstalling the Sprint Mobile Broadband
Card Driver
There is a Sprint Mobile Broadband Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the card. This
section provides instructions on verifying that you have the
correct card driver installed.
Possible Causes Suggestions
The connection
properties are
not optimal.
1.
Click
Start > Connect To > Sprint PCS Vision -
Novatel Wireless (or Sprint PCS Data Link) from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4.
Click the
Settings
button.
5. Ensure that Negotiate multi-link for single-link
connections
is not selected in the PPP Settings
dialog.
6.
Click
OK
to save your settings.
Note: You must have the Sprint Mobile Broadband Card installation
CD to complete this procedure.