Troubleshooting
continued
I can’t remember my personalized settings.
You can reset the 3G Mobile Hotspot to the factory
default settings.
• Locate a small pin hole on the bottom of your
3G Mobile Hotspot.
• Insert a small, pointed object (e.g., paper clip) into
the pin hole.
• Hold down for 6 seconds.
• Enter the default WiFi Key, located on a sticker attached
to your 3G Mobile Hotspot.
CAUTION:
When you reset the 3G Mobile Hotspot, all
settings revert back to original default settings.
If you have personalized your settings, you will
have to re-enter them. Record your settings on
the last page of this manual.
My Mobile Hotspot:
• Has a Power button LED light with a blinking
amber color.
• Seems to have frozen or is “locked”.
Reset the 3G Mobile Hotspot to the factory default settings
(refer to the previous steps above).
Where can I find more information?
You can find additional information at
http://customer.comcast.com/highspeed2go
.
If you continue to have issues with your 3G Mobile Hotspot,
please contact Customer Care at 1.866.206.2182.
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