7
WARRANTY POLICY
NovAtel Inc. warrants that its Global Navigation Satellite System (GNSS) products are free from defects in
materials and workmanship, subject to the conditions set forth below, for the following time periods:
GPSAntenna™ Modules:
One (1) Year
Cables and Accessories:
Ninety (90) Days
Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel's
responsibility respecting this warranty is limited solely to product repair at an authorized NovAtel location
only. Determination of repair will be made by NovAtel personnel or by technical personnel expressly
authorized by NovAtel for this purpose.
The foregoing warranties do not extend to
(i)
nonconformities, defects or errors in the products due to accident, abuse, misuse or negligent use of
the products or use in other than a normal and customary manner, environmental conditions not
conforming to NovAtel’s specifications, or failure to follow prescribed installation, operating and
maintenance procedures,
(ii) defects, errors or nonconformities in the products due to modifications, alterations, additions or
changes not made in accordance with NovAtel’s specifications or authorized by NovAtel,
(iii) normal wear and tear,
(iv) damage cause by force of nature or act of any third person,
(v) shipping damage; or
(vi) service or repair of product by the dealer without prior written consent from NovAtel.
In addition, the foregoing warranties shall not apply to products designated by NovAtel as beta site test
samples, experimental, developmental, preproduction, sample, incomplete or out of specification products
or to returned products if the original identification marks have been removed or altered.
The warranties and remedies are exclusive and all other warranties, express or implied, written or oral,
including the implied warranties of merchantability or fitness for any particular purpose are excluded.
NovAtel shall not be liable for any loss, damage or expense arising directly or indirectly out of the
purchase, installation, operation, use or licensing or products or services. In no event shall NovAtel be
liable for special, indirect, incidental or consequential damages of any kind or nature due to any cause.
There are no user-serviceable parts in the GNSS Antenna and no maintenance is required. If the unit is
faulty, replace with another unit and return the faulty unit to NovAtel Inc. You must obtain a RETURN
MATERIAL AUTHORIZATION (RMA) number by calling NovAtel Customer Service at 1-800-NOVATEL
(U.S. and Canada only) or 403-295-4900 before shipping any product to NovAtel or a dealer. You may also
contact NovAtel Customer Service by email at [email protected]. Once you have obtained an RMA
number, you will be advised of proper shipping procedures to return any defective product. When returning
any product to NovAtel, return the defective product in the original packaging to avoid damage.
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