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12. Troubleshooting
If the device does not work properly, check whether you can solve a problem yourself using the table
below. If the above steps do not solve the problem, please contact customer service.
Please do not try to repair an electrical device yourself!!
Problem
Possible Cause
Fix
The hot-air fryer
does not work
The device is not plugged in.
Insert the power plug into an earthed
socket.
You have not set the timer.
Set time with Timer Button
○
5 +
○
6 in
Control Panel to preferred cooking time.
The ingredients fried
with the hot-air
fryer are not done.
There are too many
ingredients in the basket.
Put smaller amounts of ingredients in the
basket. Smaller batches are fried more evenly.
The set temperature is too
low.
Set temperature with Button
○
3 +
○
4 in
Control Panel to the required value.
The preparation time is too
short.
Set time with Button
○
5 +
○
6 in Control
Panel to the required value.
The ingredients are
fried unevenly in the
air fryer.
Certain types of ingredients
need to be shaken halfway
through the preparation time.
Ingredients that lie on top of or across each
other (e.g. fries) need to be shaken halfway
through the preparation time.
Fried snacks are not
crispy when they
come out of the air
fryer.
You used a type of snacks
meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto
the snacks for a crispier result.
I cannot slide the
pan into the
appliance properly.
There are too many
ingredients in the basket.
Do not fill the basket with too many
ingredients.
The basket is not placed in the
pan correctly.
Push the basket down into the pan until you
hear a click.
White smoke comes
out of the appliance.
You are preparing greasy
ingredients.
When you fry greasy ingredients in the air
fryer, a large amount of oil will leak into the
pan. The oil produces white smoke and the
pan may heat up more than usual. This does
not affect the appliance or the end result.
The pan still contains grease
residues from previous use.
White smoke is caused by grease heating up in
the pan. Make sure you clean the pan properly
after each use.
French fries are fried
unevenly in the air
fryer.
You did not use the right
potato type.
Use fresh potatoes and make sure they stay
firm during frying.
You did not rinse the potato
sticks properly before you fried
them.
Rinse the potato sticks properly to remove
starch from the outside of the sticks.
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French fries are not
crispy when they
come out of the air
fryer.
The crispiness of the fries
depends on the amount of oil
and water in the fries.
Make sure you dry the potato sticks properly
before you add the oil.
Cut the potato sticks smaller for a crispier
result.
Add slightly more oil for a crispier result.
13. Technical Data
Model: NV-25ABK (Black) / NV-25AWH (White)
Voltage: 220V-240V, ~50/60Hz
Wattage: 2000W
Capacity of the basket: 5 litres
Adjustable temperature range: 80°C to 200°C
Timer: 1 minute to 60 minutes
14. Guarantee and customer service
If you have any questions or need support, please visit us online at
www.novaq.de
or contact your local
dealer or authorized service center.
You can contact us in writing at:
E-Moewe GmbH
Johanneskirchner Str. 93
81927 München
Germany
E-mail: [email protected]
Содержание NV-25ABK
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