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Customer Service Information
Product Specifications and Information
Ergo3D
54.89 lbs
Product Name
Model Number
Chair Dimensions
Seat Depth
Max Hip Width
Net Weight
Gross Weight
Weight Capacity
Customer Service
Height Capacity
Fabric
Wheels
Base
Nouhaus Ergo3D
NHO-0001
W27.95 x D27.16 x H44.09/49.01 in
16.3"
19.7"
46.29 lbs
85 lbs - 275 lbs
10985 Oleander Ave. Fontana, CA 92337
+1(888)387-5949
5’4” - 6’1”
HD ElastoMesh Back and Seat with Soft PU Coated Armrests
XL Blade Wheels
5-Point ADC#12 Aluminum Wheelbase
NOUHAUS office chairs are warranted for a period of THREE years against
1. Missing materials from the Product at the time of delivery;
2. Defects in the manufacturing of materials used for the Products
at the time of delivery;
3. Failure of the Products to correspond with the description in the
applicable contract of sale at the time of delivery; and
4. Major defects in the functional department, such as :
a. Skeletal frame failure
b. Casters mechanism failure
c. Tilt mechanism failure
d. Gas lift failure
e. Armrest mechanism failure
Subject to the following:
Any replacement parts shall be sent to the address of the original purchaser,
replaced parts may be required to be shipped back to NOUHAUS at its discretion;
to benefit under this warranty, NOUHAUS must be notified of any defect within
14 days of the occurrence of such defect via an image or video of the relevant defect
sent electronically to [email protected], and after inspection and acceptance
by NOUHAUS; to the extent permitted under the applicable Federal and State
law of the United States of America, all parts replaced or repaired under this
warranty shall be warranted for the remainder of the designated Warranty Period.
What Our Warranty Does Not Cover
All warranties listed on this page exclude the following where permitted
under the applicable Federal and State law of the United States of America:
1. Excludes normal wear and tear of surfaces that are not attributable to manufact-
uring, including but not limited to (a) degradation of upholstery (PU leather /
fabric / genuine leather / mesh), top portion of armrests, pillows, casters exterior
or mesh stitching, (b) damage to plastic coverings, (c) variance of tightness
of mechanisms, and (d) excludes damage from accidents, natural disasters,
physical damage from pets, fire and flood, and non-manufacturing incidents
covered under insurance policies (regardless of whether you are in possession
of the relevant insurance), (e) excludes any variations in dimensions and color;
2. Any claims for indirect, consequential or incidental losses.
3. Damage to a product that has been modified or altered without
the written permission of NOUHAUS;
4. Damage caused to all NOUHAUS products during self-assembly due to
failure to adhere to the relevant self-assembly manual instructions provided;
5. Minor misalignments, variations arising out of hand-made workmanship. To
ensure your product enjoyment and safety, and protection under the “Warranty
Period”, please ensure you have NOUHAUS assembly and care guidelines for this
product, and follow them for the correct assembly and care for your item. Contact
our Customer Service Team to obtain these guidelines if you do not have them.
