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T7406 – Technical Session May 17-01 22
Nortel Networks Confidential
NORTEL SERVICE SELECTION CENTRE:
DEFECTIVE H/W RETURNS
ORDER DESK# :
1-888-977-9444
7:30 am -7:00 pm EST, Monday to Thursday; 7:30 am - 5:00 pm EST, Friday
After hours Emergency repair
1-888-977-9444
Option 1 for English, 2 for French;option 3 for Emergency
ADDRESS TO SEND DEFECTIVE PRODUCT:
Nortel Networks
Service Selection Centre
30 Norelco Drive
Weston, Ontario, Canada
M9L 2X6
SERVICE LEVELS FOR CANADA:
Mail In : Repair turnaround time is 15 working days from receipt of equipment at the NORTEL Service Selection Centre
warehouse.
Advanced Replacement: Lead time varies for different service levels:
1. Emergency: lead time for shipment is 24 hours, subject to C$250 surcharge, Meridian 1 Portfolio only.
2. Express: Lead time 48 Hours, no surcharge, limited to certain products for Meridan 1, .Norstar and companion portfolio.
3. Direct2Tech: 4--8 Hours to site. For Bell and Norstar Voicemail only.
4. Retrofit: Lead time 7days.
Remanufacturing: Lead time will be 7 days.