Nortel Symposium Agent, Справочное руководство

Страница: 10 / 38

Getting started Standard 2.0
10 Nortel Networks Symposium Agent
following questions:
!
Will Symposium Call Center Server or Symposium Express Call Center
Server route calls to your Symposium Agent users?
!
What is the LAN connectivity for the PCs?
!
What applications will you want users to screen pop on, and which data
(Calling Number, Called Number/DNIS or Call/User Data) will be used to
trigger the screen pops?
!
Will the client PC be equipped with Windows 95,Windows 98, Windows NT
4.0 Workstation, or Windows 2000 Professional?
!
How are your network domains currently set up and how will the domain
requirements imposed by TAPI SP and Symposium Agent impact the current
network?
!
Where will the servers be located and how will they be connected?
!
Will you use your own web server to support your application(s) or will you
use Internet Information Server? Which server will Symposium Agent uses as
it’s web server? (If you use Symposium Agent’s server as your web server,
you may require a faster machine with more memory and larger disk drive.)
!
Do you want screen pops to occur before calls are answered (when the agent's
phone is ringing), when the call is answered/connected, or after the call ends?
!
What is the maximum number of calls per hour the call center will handle?
!
What is the number of concurrent users?
System components
Key components
A Symposium Agent system consists of five key components:
1) Switch components Meridian 1 Option 11C and Options 51C
through 81C or MSL-100 or DMS-100 are
supported.
2) Symposium Agent Server The Symposium Agent Server software and
Telephony Server (TAPI SP) software can
3) Telephony Server (TAPI Server) reside on separate Windows NT 4.0 or
Windows 2000 servers
or on the same server.
4) Administrative PC The Administrative PC is used to configure