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Customer Profile
• MIPCD is ideal for any organisation that has road
warriors, mobile sales forces, or any employees
that are constantly on the go
• MIPCD follow-me call service benefits any
organisation seeking to improve customer
satisfaction and increase employee productivity
• The application is ideal for people with multiple
telephones or other devices accessible through
the telephony network such as office, cellular,
pager, fax, etc
• MIPCD facilitates personnel who must keep in
touch with colleagues and customers outside of
normal business hours
Key Points
• MIPCD can increase employees' productivity levels
while simultaneously enhancing customer
satisfaction
• Corporate decision-makers will be especially
interested in MIPCD because of its integrated
nature. The MIPCD has been designed as a
universal IPE card so that it will slot easily into
any IPE shelf on the Meridian 1 system.
It provides seamless integration that avoids
having to deal with possible compatibility issues
associated with external equipment, thus
leveraging the same service and support provided
to the Meridian 1
• Network and telecom managers will appreciate
the flexibility of MIPCD. The ability to add
additional users and ports as the need arises via
the purchase of simple key code activated user
expansions and upgrades, makes MIPCD an
attractive enhancement to the Meridian 1
• Each MIPCD card contains an embedded server
that allows users to access service via the Web in
order to create customised call screening and
routing profiles based on time of day and
date scheduling
• MIPCD provides two intuitive user interfaces:
a Web-based Browser User Interface (BUI) and a
voice prompted Telephone User Interface (TUI);
the TUI allows users to conveniently make
changes to their MIPCD settings from any DTMF
telephone
• The MIPCD administrator can benefit from very
extensive traffic, billing and event reporting
capabilities. Traffic measurement files are
generated and stored in the PCMCIA disk on a one
file per day basis.
Features and Benefits
The MIPCD features can be easily handled using one
of two intuitive interfaces: either a Web-based
Browser User Interface (BUI) or a Telephone User
Interface (TUI). The BUI is used for defining and
setting the user characteristics in the follow-me
profile, follow-me schedule,
Meridian Integrated Personal Call Director (MIPCD) 145
Meridian Integrated
Personal Call Director (MIPCD)
Overview
Meridian Integrated Personal Call Director (MIPCD) is a versatile one number “follow-me” product that
provides the ability to screen and route incoming calls to one or multiple phones based on customised
personal profiles, time and date. It allows a user to distribute just one telephone number to associates, rather
than dealing with multiple phone numbers. MIPCD provides users with the ability to discreetly screen and
route their calls while ensuring their continual accessibility to callers. It also provides flexible features for
different stages of a one-number telephone call such as greeting a caller, searching for the called party, or
re-directing a call to the user's voicemail.