Supervisor features
31
Supervisor features
The following sections describe features available to the supervisor:
•
“Using Answer Agent” on page 31
•
“Using the Agent key” on page 32
•
“Using Answer Emergency” on page 32
•
“Using Call Agent” on page 33
•
“Using Interflow” on page 33
•
“Using Night Service” on page 34
•
“Observing a call” on page 35
Using Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
1.
When the LCD next to the Answer Agent
key flashes, press the
Answer Agent
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
2.
Press the
Goodbye
key to end the call.
AnsAgent
(Goodbye)
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