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5

Release Notes

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical 
Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to 
address issues with Nortel products. More specifically, the site enables you to:

download software, documentation, and product bulletins

search the Technical Support Web site and the Nortel Knowledge Base for 
answers to technical issues

sign up for automatic notification of new software and documentation for Nortel 
equipment

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web 
site, and have a Nortel support contract, you can also get help over the phone from a 
Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for 
your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express 
Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or 
service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller 

If you purchased a service contract for your Nortel product from a distributor or 
authorized reseller, contact the technical support staff for that distributor or reseller.

Содержание BEM 10

Страница 1: ...Business Element Manager BEM 1 0 Document Number NN47926 400 Document Status Standard Document Version 01 01 Date August 2006 Release Notes...

Страница 2: ...ieved to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The inform...

Страница 3: ...se notes 7 Known anomalies in BEM 1 0 7 Finding network element operation can take a long time 7 Network element tree data can get corrupted 7 Multiple selections using Ctrl Click do not work after ch...

Страница 4: ...4 Contents NN47926 400...

Страница 5: ...the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone...

Страница 6: ...6 How to get help NN47926 400...

Страница 7: ...e action Solution Wait for a copy paste action to finish prior to closing the application from Task Manager When hundreds of nodes are being copied and pasted the process takes a long time Multiple se...

Страница 8: ...s from BES 1xx 2xx devices memory resources on the Business Element Manager workstation become scarce Solution Close the Business Element Manager when you complete configuration tasks This frees all m...

Страница 9: ......

Страница 10: ...figurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for t...

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