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42 Chapter 5 Setting up the Automated Attendant
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Greeting Tables
Greeting Tables store the recordings played by the Automated Attendant to incoming callers.
CallPilot has four Greeting Tables.
You can record a total of 40 Company Greetings, but only four greetings can be assigned to a
Greeting Table at any one time. You can assign the same four greetings to each table, or you can
assign unique greetings for each table.
This table shows an example of how you can assign Greetings.
We recommend using greetings 1 through 16 as your daily business greetings, and greetings 17
through 40 as special greetings.
Each Greeting Table is divided into four times of day.
This table shows the default times of day.
Greeting Tables using the alternate language
If you use primary and alternate languages, we recommend that you assign one Greeting Table to
the alternate language. For example, if your company has two incoming lines and you want to have
one line assigned to the alternate language, assign the line to the Greeting Table that has greetings
recorded in the alternate language. You can record greetings 5, 6, 7 and 8 in the alternate language
and assign the greetings to Greeting Table 2 for line 2.
Greeting Type Table 1 Table 2 Table 3 Table 4
Morning Greeting 1 Greeting 5 Greeting 9 Greeting 13
Afternoon Greeting 2 Greeting 6 Greeting 10 Greeting 14
Evening Greeting 3 Greeting 7 Greeting 11 Greeting 15
Non-business Greeting 4 Greeting 8 Greeting 12 Greeting 16
Morning Greeting 17 Greeting 21 Greeting 25 Greeting 29
Afternoon Greeting 18 Greeting 22 Greeting 26 Greeting 30
Evening Greeting 19 Greeting 23 Greeting 27 Greeting 31
Non-business Greeting 20 Greeting 24 Greeting 28 Greeting 32
Greeting Type Default start times
Morning 12:00 am
Afternoon 12:00 pm
Evening 6:00 pm
Non-business 6:00 pm
If default hours are used, the Evening Greeting is not played.
The Non-business Greeting can be turned on and off using the Business Status
feature.