Nortel 1140E, Руководство пользователя

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Supervisor features
31
Using the Agent key
Use the
Agent
feature to connect, observe, or monitor the status of each
agent position. Each
Agent
key links to a particular agent position and
can be used along with the
Call Agent
or
Observe Agent
keys.
Table 1 lists the four states of the LCD indicator.
Using Answer Emergency
Use the
Answer Emergency
feature to receive calls from agents in an
emergency situation.
2. Press the
Goodbye
key to end the call.
Table 1: Agent’s status
LCD display Description
Off Agent is not logged in.
On Agent is logged in but is either NotReady or on a
call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.
(Goodbye)