Troubleshooting Procedures
What can I do if the camera doesn't work?
Make sure that the car’s engine is started, there is power output from the
cigarette lighter receptacle, the USB cable is connected correctly and the car
charger is well plugged in. If this doesn’t help, poke the Reset button at the
bottom of the dash cam by a pin to reset it.
What to do when the LED indicator turns Red?
Normally Red LED indicator suggests Micro SD card related issues. Please
double check if you are using a Micro SD card that is of 16GB to 64 GB and
Class 10 or above. If yes, please long press the button for 5 secs when the
device is powered off and connected to the USB Charger to format the Micro
SD card to solve the issue.
If you are using a SD card of 64GB for the first time, please format the card
before use.
What can I do if the camera doesn’t start recording after it’s been
properly powered up?
You need to activate the dash cam by ZUS App during the initial setup. The
device does not record videos if not being activated. If the device does not start
recording while already activated, please check if your Micro SD card meets
the requirement of the device, and make sure you have formatted the Micro SD
card by the device before using.
What can I do if the camera stops recording unexpectedly?
Re-format your Micro SD card or replace it.
Why the videos are blurry?
Make sure your windshield is clean and the dash cam’s lens isn’t covered by an
object.
Why the sound is not recorded?
To protect your privacy, sound recording is closed by default. If you want to
record the sound, please open sound recording in device settings.
What to do if the electrostatic sticker falls down?
Clean your windshield, attach the electrostatic sticker to the glass, and remove
the air bubbles between the sticker and the windshield.
Please check our FAQ (http://nonda.zendesk.com) for more troubleshooting
procedures if problem not solved or contact our customer service at
[email protected]
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