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Troubleshooting: Q&A
107
Memory low
Q:
What can I do if my device memory is low?
A:
You can delete the following items regularly to avoid
memory getting low:
•
Messages from
Inbox
,
Drafts
, and
Sent
folders in
Messaging
.
•
Retrieved e-mail messages from the device memory.
•
Saved browser pages.
•
Images and videos in
Gallery
.
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and one of the following notes is shown:
Not
enough memory to perform operation. Delete some data
first.
or
Memory low. Delete some data.
, try deleting items
one by one (starting from the smallest item).
Installation files (.sis) of applications that are stored in the
device memory remain in the memory after the application has
been installed to a compatible microSD card. Remove such
installation files from the device memory. To do this, first
backup the installation file to a compatible PC using Nokia
Nseries PC Suite, then remove the installation file from the
device memory using
File manager
(see
“File manager”
, p.
5
).
Q:
How can I save my data before deleting it?
A:
Save your data using one of the following methods:
•
Use Nokia Nseries PC Suite to make a backup copy of all
data to a compatible computer.
•
Send images to your e-mail address, then save the images
to your computer.
•
Send data using Bluetooth connectivity to a compatible
device.
•
Store data on a compatible memory card.
Messaging
Q:
Why can’t I select a contact?
A:
The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in
Contacts
.
Multimedia messaging
Q:
What should I do when the device cannot receive a
multimedia message because memory is full?
A:
The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message.
Delete some data first.
To view what kind of data you
have and how much memory the different data groups
consume, select
File mgr.
>
Options
>
Memory details
.
Q:
The note
Retrieving message
is shown briefly. What is
happening?
A:
The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select
Messag.
>
Options
>
Settings
>
Multimedia message
.
