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I'm having issues installing my device. What should I do? 

This article will help you if you encounter any of the following issues: 

- The screen of your Nokia Go 

doesn't turn on

 

- The 

setup process fails

 

Before proceeding with troubleshooting, please make sure tha

your mobile device is compatible

 

with the Nokia Go.  

 

The screen of your Nokia Go doesn't turn on 

 

If the screen of your Nokia Go doesn't turn on, try to 

replace the battery

. 

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at 
the bottom of the page. 

 

The setup process fails 

 

 If the setup process fails, perform the following steps: 

1.

 

Make sure you have access to the internet on your mobile device. 

2.

 

Make sure that you keep the app open during the installation process. 

3.

 

Make sure that the screen of your mobile device stays on during the installation process. 

4.

 

Keep your Nokia Go close to your mobile device during the installation process. 

5.

 

Make sure your Nokia Go isn't already installed. 
The screen should look like one of the following pictures if it can be installed. 

Содержание Go

Страница 1: ...u still encounter issues reach out to Customer Service by clicking the Contact us button at the bottom of the page The setup process fails If the setup process fails perform the following steps 1 Make sure you have access to the internet on your mobile device 2 Make sure that you keep the app open during the installation process 3 Make sure that the screen of your mobile device stays on during the...

Страница 2: ...If your Nokia Go is already installed perform a factory reset If you still encounter issues reach out to Customer Service by clicking the Contact us button at the bottom of the page Factory reset ...

Страница 3: ...played after a few seconds I m having syncing issues What should I do If your Nokia Go doesn t sync with the Nokia Health Mate app perform the following steps 1 Make sure that your Nokia Go appears in My devices in the Nokia Health Mate app If not you need to install it 2 If necessary try to turn off Bluetooth on your mobile device and then turn it back on 3 If your Nokia Go is not installed on th...

Страница 4: ...u re sleeping it s probably because you haven t specified in the app that you re wearing your Nokia Go at the wrist If that s the case your Nokia Go won t be able to track your sleep To update this perform the following steps 1 Open the Nokia Health Mate app 2 Tap My devices If your Nokia Go doesn t appear in My devices you need to install it 3 Tap Nokia Go 4 Tap Change how you wear your Go 5 Sele...

Страница 5: ... the wrist or the sleep detection will be disabled Retrieving your Sleep Data You can retrieve the sleep data collected by your Nokia Go in your Timeline or on your Dashboard in the Nokia Health Mate app 1 Breakdown of your night Time spent awake orange Duration of light sleep cycle light blue Duration of deep sleep cycle dark blue 2 Time spent lying 3 Total time spent sleeping 4 Percentage of the...

Страница 6: ...ay I wear my Nokia Go in the app It is required to specify how you wear your Nokia Go in the app The reason for that is that sleep and swim detection are only enabled when the app knows you re wearing your Nokia Go at the wrist To update this perform the following steps 1 Open the Nokia Health Mate app 2 Tap My devices 3 Tap Nokia Go ...

Страница 7: ...4 Tap Change how you wear your Go ...

Страница 8: ... is wear your Nokia Go around your wrist when you go to sleep it will do the rest on its own Do make sure that you ve specified in the app that you re wearing your Nokia Go at the wrist or the sleep detection will be disabled Retrieving your Sleep Data You can retrieve the sleep data collected by your Nokia Go in your Timeline or on your Dashboard in the Nokia Health Mate app ...

Страница 9: ...ep 6 Number of wake ups The Nokia Health Mate app keeps your entire history allowing you to easily track how your sleep data evolves over time Changing the way I wear my Nokia Go in the app It is required to specify how you wear your Nokia Go in the app The reason for that is that sleep and swim detection are only enabled when the app knows you re wearing your Nokia Go at the wrist To update this ...

Страница 10: ...2 Tap My devices 3 Tap Nokia Go 4 Tap Change how you wear your Go ...

Страница 11: ...our Timeline by sliding your finger from top to bottom to trigger the synchronization 2 If the screen of your Nokia Go keeps rebooting for no apparent reason try replacing the battery Syncing my data Automatic syncing Manual syncing Please note that you can only sync data with the main user of the account If you use several trackers you ll have to log out from the app and then log back in with the...

Страница 12: ...o bottom to trigger the synchronization Note that the Nokia Go has a limited memory around 10 days As such we recommend that you sync your data regularly Syncing your data once a week or so would also prevent the syncing process from taking too long Cleaning my Nokia Go We recommend that you regularly wash the wristband whether you wear it all day and all night long or just when you sleep To do so...

Страница 13: ... Go in the groove of the back case and turn counterclockwise so that the marking at the top of the back case is in line with the dot Alternatively you can use a coin to do so If you do so be careful not to damage the groove 3 Replace the battery 4 Make sure the O ring is still in place as it is what allows your Nokia Go to be waterproof 5 Put the cover back in place 6 Use the tool to lock the cove...

Страница 14: ......

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