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Nokia FastMile 4G Receiver Installation Guide

Troubleshooting

Issue: 02 DRAFT

3TG-00387-AADA-TCZZA

79

 

12 Troubleshooting

12.1 Overview

12.2 Subscriber has been registered to a different location

12.3 Further installation prevented

12.4 SIM not inserted

12.5 Failed to connect to the LTE network

12.6 Cannot attach to LTE network due to hardware mismatch

12.7 The receiver cannot be installed at this position

12.8 This subscription ID is not provisioned by the Fastmile Controller

12.9 This subscriber ID has already completed a successful installation

12.10 Nokia FastMile 4G Receiver firmware upgrade to latest build failed

12.11 Nokia FastMile 4G Receiver detached from network

12.12 Trace request

12.1

Overview

This chapter describes how to troubleshoot potential problems that can occur during 
the installation and startup phase as well as ones that can occur during the execution 
phase.

12.2

Subscriber has been registered to a different 
location 

If the Nokia Altiplano FastMile Controller is deployed, the subscriber will be 
registered to a Nokia FastMile 4G Receiver, and the Nokia FastMile 4G Receiver will 
have a restriction relative to its registered location, for example, a radius of 100 m 
from its registered location. 

The Nokia FastMile 4G Receiver cannot be installed outside its registered location, 
and any subscriber that is registered to a Nokia FastMile 4G Receiver that is outside 
its registered location cannot be registered.

Содержание FastMile

Страница 1: ...etary and confidential Use pursuant to applicable agreements FastMile 2 0 03 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT July 2019 Nokia FastMile 4G Receiver Installation Guide ...

Страница 2: ... their respective owners The information presented is subject to change without notice No responsibility is assumed for inaccuracies contained herein 2019 Nokia Contains proprietary trade secret information which is the property of Nokia and must not be made available to or copied or used by anyone outside Nokia without its written authorization Not to be used or disclosed except in accordance wit...

Страница 3: ...lling the Nokia FastMile 4G Receiver along with information about safety 1 3 Audience This document is intended for planners administrators operators and maintenance personnel involved in installing the Nokia FastMile 4G Receiver 1 4 Required knowledge The reader must be familiar with general telecommunications principles 1 5 Acronyms and initialisms The expansions and optional descriptions of mos...

Страница 4: ...int requirements are met The customer or its representatives may be allowed to perform on site quality surveillance audits as agreed upon during contract negotiations 1 8 Safety information For safety information see the appropriate safety guideline chapters 1 9 Documents Documents are available from Nokia using OnLine Customer Support OLCS Procedure 1 To access a document on OLCS Individual PDFs ...

Страница 5: ...must choose option a or b 1 This step offers two options You must choose one of the following a This is one option b This is another option 2 You must perform this step Danger Danger indicates that the described activity or situation may result in serious personal injury or death for example high voltage or electric shock hazards Warning Warning indicates that the described activity or situation m...

Страница 6: ... PDF document search You can use Adobe Reader Release 6 0 and later to search multiple PDF files for a common term Adobe Reader displays the results in a single display panel The results are grouped by PDF file and you can expand the entry for each file Procedure 4 To search multiple PDF files for a common term 1 Open Adobe Acrobat Reader 2 Choose Edit Search from the Acrobat Reader main menu The ...

Страница 7: ...kia FastMile 4G Receiver Installation Guide Preface Issue 02 DRAFT 3TG 00387 AADA TCZZA 15 Acrobat Reader displays the search results You can expand the entries for each document by clicking on the symbol ...

Страница 8: ...Preface 16 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 9: ...licable to Electronic Information Products EIP manufactured or sold and imported in the territory of the mainland of the People s Republic of China EIP refers to products and their accessories manufactured by using electronic information technology including electronic communications products and such subcomponents as batteries and cables 2 1 2 Environmental related labels Environmental labels are...

Страница 10: ...Concentration Value MCV label Figure 2 shows the label that indicates a product is above the maximum concentration value as defined by standard SJ T11363 2006 Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information Products The number contained inside the label indicates the Environment Friendly User Period EFUP value The label may be found in this document...

Страница 11: ...ording to the intended use conditions See Hazardous Substances Table HST for more information 2 2 Hazardous Substances Table HST This section describes the compliance of the Nokia FastMile 4G Receiver equipment to the CRoHS standard when the product and subassemblies contain hazardous substances beyond the MCV value This information is found in this user documentation where part numbers for the pr...

Страница 12: ...okia FastMile 4G Receiver equipment must be in Class 1 1 weather protected temperature controlled locations 2 3 3 Transportation According to EN 300 019 1 2 Class 2 3 transportation of Nokia FastMile 4G Receiver equipment must be in packed public transportation 2 3 4 Stationary use According to EN 300 019 1 3 Class 3 1 3 2 3 E stationary use of Nokia FastMile 4G Receiver equipment must be in a tem...

Страница 13: ... Electronic Equipment RoHS2 With the process equipment is assessed in accordance with the Harmonised Standard EN50581 2012 CENELEC on Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances 2 3 7 End of life collection and treatment Electronic products bearing or referencing the symbol shown in Figure 3 when put on th...

Страница 14: ...ffer to provide for the collection and treatment of Nokia products bearing the logo shown in Figure 3 at the end of their useful life or products displaced by Nokia equipment offers For information regarding take back of equipment by Nokia or for more information regarding the requirements for recycling disposal of product contact your Nokia account manager or Nokia take back support at sustainabi...

Страница 15: ...anger box The Danger box indicates that the described activity or situation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example of the Warning box The Wa...

Страница 16: ...related instructions 3 1 2 Safety related labels The Nokia FastMile 4G Receiver equipment is labeled with the specific safety instructions and compliance information that is related to a product or product variant or model of the equipment Observe the instructions on the safety labels Table 2 provides sample safety labels on Nokia FastMile 4G Receiver equipment Table 2 Safety labels 3 2 Safety sta...

Страница 17: ...tive 2014 30 EU EN 301489 1 Electromagnetic Compatibility EMC standard for radio equipment and services Part 17 Specific conditions for Broadband Data Transmission Systems Harmonized Standard covering the essential requirements of article 3 1 b of Directive 2014 53 EU EN 301489 17 3 2 2 Equipment safety standard compliance The Nokia FastMile 4G Receiver equipment complies with the requirements of ...

Страница 18: ...bles used for the Nokia FastMile 4G Receiver equipment All cables must be approved by the relevant national electrical code Cables for outdoor connection to the Nokia FastMile 4G Receiver equipment must be suitable for outdoor use The Nokia FastMile 4G Receiver equipment must be used with the cabling supplied with the equipment 3 3 3 Protective earth Earthing and bonding of the Nokia FastMile 4G R...

Страница 19: ...normal installation or maintenance activities 3 5 Environmental requirements See the Nokia FastMile 4G Receiver Product Overview for information about temperature ranges for the Nokia FastMile 4G Receiver equipment and other Nokia FastMile 4G Receiver specifications During operation in the supported temperature range condensation inside the Nokia FastMile 4G Receiver equipment caused by humidity i...

Страница 20: ...ETSI safety guidelines 28 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 21: ...g is an example of the Danger box The Danger box indicates that the described activity or situation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example o...

Страница 22: ...o a product or product variant or model of the equipment Observe the instructions on the safety labels Table 3 provides examples of the text in the various Nokia FastMile 4G Receiver equipment safety labels Table 3 Safety labels Caution 1 Possibility of service interruption Caution 2 Service interruption Note Information of special interest Description Label text UL compliance ETL cETL UL50E compl...

Страница 23: ...ollowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la class A est conforme a la norme NMB 003 du Canada Tested to Comply with FCC Standards FOR HOME OR OFFICE USE COMMUNICATIO...

Страница 24: ...harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate ...

Страница 25: ... the guidelines regarding cables used for the Nokia FastMile 4G Receiver equipment All cables must be approved by the relevant national electrical code Cables for outdoor connection to the Nokia FastMile 4G Receiver equipment must be suitable for outdoor use The Nokia FastMile 4G Receiver equipment must be used with the cabling supplied with the equipment 4 3 3 Protective earth Earthing and bondin...

Страница 26: ...normal installation or maintenance activities 4 5 Environmental requirements See the Nokia FastMile 4G Receiver Product Overview for information about temperature ranges for the Nokia FastMile 4G Receiver equipment and other Nokia FastMile 4G Receiver specifications During operation in the supported temperature range condensation inside the Nokia FastMile 4G Receiver equipment caused by humidity i...

Страница 27: ... 2 Products containing hazardous substances above Maximum Concentration Value MCV label 18 2 2 Hazardous Substances Table HST 19 2 3 Other environmental requirements 20 2 3 1 Environmental requirements 20 2 3 2 Storage 20 2 3 3 Transportation 20 2 3 4 Stationary use 20 2 3 5 Thermal limitations 20 2 3 6 Material content compliance 21 2 3 7 End of life collection and treatment 21 3 ETSI safety guid...

Страница 28: ...uisites 17 8 1 Roles 17 8 2 Installation prerequisites for the Nokia FastMile 4G Receiver 17 8 2 1 Lightning protection 19 9 Inserting the SIM card in the Nokia FastMile 4G Receiver 21 9 1 Overview 21 9 2 Inserting the SIM card 23 9 3 Extracting the SIM card 24 10 Determining the mounting location 25 10 1 Overview 25 10 2 Determining the mounting location for unit that will be managed by the Nokia...

Страница 29: ...ption ID is not provisioned by the Fastmile Controller 81 12 9 This subscriber ID has already completed a successful installation 81 12 10 Nokia FastMile 4G Receiver firmware upgrade to latest build failed 81 12 11 Nokia FastMile 4G Receiver detached from network 81 12 12 Trace request 82 13 Glossary 83 ...

Страница 30: ...38 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 31: ...3 Screen showing the NetConf with Controller option for unit that will be managed by the Nokia Altiplano FastMile Controller 31 Figure 14 Screen for logging in to a Nokia Altiplano FastMile Controller that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 32 Figure 15 Screen for sharing location for unit that will be managed by the Nokia Altiplano FastMile Controller throu...

Страница 32: ...ry a few locations to find the best signal 61 Figure 41 Screen to start a signal strength measurement 62 Figure 42 Screen showing very strong signal 63 Figure 43 Screen showing that you are ready to install 64 11 Mounting and connecting the Nokia FastMile 4G Receiver 65 Figure 44 Location of physical interfaces on the Compact mono band and ABA models of the Nokia FastMile 4G Receiver 65 Figure 45 ...

Страница 33: ...labels 24 4 ANSI safety guidelines 29 Table 3 Safety labels 30 5 Installation overview 11 Table 4 Installation overview 11 11 Mounting and connecting the Nokia FastMile 4G Receiver 65 Table 5 Status LED behavior for a Nokia FastMile 4G Receiver remotely managed from the Nokia Altiplano FastMile Controller 76 Table 6 Status LED behavior for a Nokia FastMile 4G Receiver remotely managed from an ACS ...

Страница 34: ...10 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 35: ... if and how the Nokia Wireless app is used If a FastMile 4G Receiver that is managed by the Nokia Altiplano FastMile Controller needs to be installed again the Subscription ID of the FastMile 4G Receiver must be manually deleted from the Nokia Altiplano FastMile Controller database Once the Subscription ID has been deleted from the Nokia Altiplano FastMile Controller database the re installation c...

Страница 36: ... Section 10 2 Uses the Nokia Wireless app in conjunction with the Nokia Altiplano FastMile Controller and the Nokia FastMile 4G Receiver Section 10 3 Uses the Nokia Wireless app in conjunction with the Nokia FastMile 4G Receiver Mounting and connecting the Nokia FastMile 4G Receiver on a wall or pole includes powering up and checking LEDs Chapter 11 Chapter 11 Troubleshooting Chapter 12 Chapter 12...

Страница 37: ...ceiver before completing the hardware installation steps of the installation procedure except as directed All outside wiring associated with the Nokia FastMile 4G Receiver should follow local safety regulations Maintain at least 50 cm 20 in distance from the front face of the Nokia FastMile 4G Receiver while the system is operating Danger 1 Lightning danger Since cables from external environment m...

Страница 38: ...Reviewing safety information 14 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 39: ...in is done through Bluetooth over a VPN connection bracket kit consisting of mounting plate receiver bracket shipped attached to the mounting plate with three fasteners two fasteners for attaching the mounting plate to the Nokia FastMile 4G Receiver If you will be installing a Compact multi band model of the Nokia FastMile 4G Receiver you will need to provide a cat5e shielded Ethernet cable that h...

Страница 40: ...Identifying package contents 16 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 41: ...ver fixed network operator responsible for owning the residential gateway and the ACS installer responsible for installing the Nokia FastMile 4G Receiver It is possible that more than one of the above roles could be performed by the same organization 8 2 Installation prerequisites for the Nokia FastMile 4G Receiver You need to be aware of the following before installing the Nokia FastMile 4G Recei...

Страница 42: ...ry preparation in the NAC be done according to the details and steps in the Nokia Altiplano FastMile Controller documentation Be sure to observe the following prerequisites before installing the Nokia FastMile 4G Receiver An appropriate configuration file must be available for transferring from the Nokia Altiplano FastMile Controller to the Nokia FastMile 4G Receiver Installation personnel must ha...

Страница 43: ...r that supports rotation vector and Android OS 6 0 Marshmallow or above see the Nokia FastMile 4G Receiver Customer Release Notes for information about accessing the Nokia Wireless app and installing it The LTE base station that will be used by the Nokia FastMile 4G Receiver must be available and functioning The residential gateway that will be connecting to the Nokia FastMile 4G Receiver must be ...

Страница 44: ...e 4G Receiver is installed below roof level keeps lighting risk low the Ethernet cable of the Nokia FastMile 4G Receiver is less than 20 m 64 ft outside subject to local regulations keeps lighting risk low Nokia advises that the home electrical network that the PoE injector connects to should be certified for grounding if the Nokia FastMile 4G Receiver is installed above roof level it requires a g...

Страница 45: ...e 4G Receiver in order for the Nokia Wireless app to work in conjunction with the Nokia FastMile 4G Receiver to determine the mounting location Figure 6 shows a view of the SIM card slot on the Compact mono band and ABA models of the Nokia FastMile 4G Receiver to help you orient the SIM card when inserting or extracting it as described in the procedures in this chapter Warning 1 For Compact mono b...

Страница 46: ...w of SIM card slot on the Compact mono band and ABA models Figure 7 shows a view of the SIM card slot on the Compact multi band models of the Nokia FastMile 4G Receiver to help you orient the SIM card when inserting or extracting it as described in the procedures in this chapter Figure 7 View of SIM card slot on the Compact multi band models 28642 28802 ...

Страница 47: ... in the SIM card slot with the bottom of the SIM card facing you as shown in Figure 8 Figure 8 shows the orientation for inserting the SIM card in the SIM card slot of the Nokia FastMile 4G Receiver Figure 8 Orientation of the SIM card For the Compact mono band and ABA models insert the SIM card in the correct orientation using your fingers and then use a small plastic blunt tool to carefully push...

Страница 48: ...from the Nokia FastMile 4G Receiver you should contact your Nokia representative for more detailed information Procedure 6 To extract the SIM card from the Nokia FastMile 4G Receiver 1 Use a TORX T8 screwdriver to remove the cover from the SIM card slot of the Nokia FastMile 4G Receiver 2 Extract the SIM card For the Compact mono band and ABA models use a small plastic blunt tool to carefully push...

Страница 49: ... of the Nokia FastMile 4G Receiver through NETCONF you use the Nokia Wireless app which works with the Nokia Altiplano FastMile Controller and the Nokia FastMile 4G Receiver to determine the optimal mounting location for the Nokia FastMile 4G Receiver as described in section 10 2 If an ACS will be used for remote management of the Nokia FastMile 4G Receiver through TR 069 you use the Nokia Wireles...

Страница 50: ...he Nokia Wireless app Also you will have to know the Subscription ID in order to register the receiver to the Nokia Altiplano FastMile Controller As well you will need to allow access to the mobile phone s location as part of the procedure You will also need to know the username and password to log in to the Nokia FastMile 4G Receiver The following need to be considered before you can start to det...

Страница 51: ...r a Nokia FastMile 4G Receiver that is to be managed by the Nokia Altiplano FastMile Controller through NETCONF 1 At a prospective mounting location for the Nokia FastMile 4G Receiver connect the mobile phone to the Internet and open the Nokia Wireless app on the phone An introductory screen with a video appears Figure 9 shows the introductory screen Figure 9 Introductory screen for unit that will...

Страница 52: ... is provided on a sheet of paper in the shipping package of the Nokia FastMile 4G Receiver The sheet of paper should be saved for anyone who later needs to scan the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete Figure 10 shows the screen for the prompt to scan the QR code Figure 10 Screen with prompt to scan the QR code for unit that wi...

Страница 53: ...DRAFT 3TG 00387 AADA TCZZA 29 Figure 11 QR code screen for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 3 The Nokia Wireless app displays the screen to install the Nolia FastMile 4G Receiver Tap on the Install option Figure 12 shows the Install option ...

Страница 54: ...ue 02 DRAFT Figure 12 Screen showing the Install option for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 4 The Nokia Wireless app displays the screen to select the setup method Tap on the NetConf with Controller option Figure 13 shows the NetConf with Controller option ...

Страница 55: ... NetConf with Controller option for unit that will be managed by the Nokia Altiplano FastMile Controller 5 The Nokia Wireless app prompts you to log in to the Nokia Altiplano FastMile Controller You will need to input the user name password and FastMile Controller URL Figure 14 shows the prompt to log in to the Nokia Altiplano FastMile Controller ...

Страница 56: ...l be managed by the Nokia Altiplano FastMile Controller through NETCONF When the button is enabled that is it turns to blue tap on Log in to log in to the Nokia Altiplano FastMile Controller 6 The Nokia Wireless app prompts you to share your location so that you can register the Nokia FastMile 4G Receiver with the Nokia Altiplano FastMile Controller Figure 15 shows the prompt to share your locatio...

Страница 57: ...ion for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF Share your location by tapping on Next 7 The Nokia Wireless app prompts you to enter the Subscription ID so that you can register the Nokia FastMile 4G Receiver with the Nokia Altiplano FastMile Controller Figure 16 shows the prompt to enter the Subscription ID ...

Страница 58: ...oller was successful Continue by tapping on Next 9 You can now use the Nokia Wireless app to work in conjunction with the Nokia Altiplano FastMile Controller to find an LTE base station through the provided augmented reality tool This step will give you a rough estimate of where the base station is located If more than one cells are configured in the Controller you can also check where they are lo...

Страница 59: ...ed reality tool through three dots in the upper right corner of the screen that provide the Use a Different Base Station and Skip options shows a magnet icon if there is a magnetic field interfering with the compass of the mobile phone clicking on the magnet icon informs you that you can recalibrate the compass by making a figure of 8 provides a Done button for you to tap when the Nokia Wireless a...

Страница 60: ...G Receiver The connection will be done through a VPN You will need to be close to the Nokia FastMile 4G Receiver and you will need to have Bluetooth enabled on the mobile phone and accept the pairing request when it appears Figure 18 shows the screen to connect to the Nokia FastMile 4G Receiver Figure 18 Screen for connecting to the Nokia FastMile 4G Receiver Connect to the Nokia FastMile 4G Recei...

Страница 61: ...on Issue 02 DRAFT 3TG 00387 AADA TCZZA 37 Figure 19 Screen for enabling the VPN profile Enable the VPN profile by tapping on Connect 13 The android system of the mobile phone prompts you to accept the connection request Figure 20 shows the prompt to accept the connection request ...

Страница 62: ...0 Prompt for accepting the connection request Accept the connection request by tapping on OK 14 The Nokia Wireless app prompts you to log in to the Nokia FastMile 4G Receiver You will need to input the username and password for the Nokia FastMile 4G Receiver Figure 21 shows the screen to log in to the Nokia FastMile 4G Receiver ...

Страница 63: ... the configuration file for the Nokia FastMile 4G Receiver from the Nokia Altiplano FastMile Controller to the Nokia FastMile 4G Receiver to configure the unit For more information about the configuration file see the FastMile 4G Receiver Customer Release Notes After successful credential validation from the Nokia FastMile 4G Receiver is done the Nokia Wireless app retrieves the public key and sen...

Страница 64: ...ere the Nokia FastMile 4G Receiver won t be obstructed shown in Figure 22 hold the Nokia FastMile 4G Receiver in place and keep it steady shown in Figure 23 try a few locations to find the best signal shown in Figure 24 screen that starts a signal strength measurement by the Nokia FastMile 4G Receiver you start a measurement by tapping Measure Signal measurements can take up to five minutes shown ...

Страница 65: ... Receiver Installation Guide Determining the mounting location Issue 02 DRAFT 3TG 00387 AADA TCZZA 41 Figure 22 Information screen telling you to find a location where the Nokia FastMile 4G Receiver won t be obstructed ...

Страница 66: ...ermining the mounting location 42 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT Figure 23 Information screen telling you to hold the Nokia FastMile 4G Receiver in place ...

Страница 67: ...kia FastMile 4G Receiver Installation Guide Determining the mounting location Issue 02 DRAFT 3TG 00387 AADA TCZZA 43 Figure 24 Information screen telling you to try a few locations to find the best signal ...

Страница 68: ...Determining the mounting location 44 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT Figure 25 Screen to start a signal strength measurement ...

Страница 69: ...AADA TCZZA 45 Figure 26 Screen showing very strong signal When you have a signal strength measurement that is satisfactory proceed by tapping on Done 17 The Nokia Wireless app indicates that the Nokia FastMile 4G Receiver can now be installed Figure 27 shows the screen showing that you are ready to install ...

Страница 70: ...e sheet of paper that has the QR code is not saved after installation the photograph can be made available for anyone who needs the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete 19 You can put the Nokia Wireless app in background as the app is not needed any more for the installation process 20 Use a pencil or similar device to mark the...

Страница 71: ...st be installed in the Nokia FastMile 4G Receiver as described in chapter 9 The Nokia Wireless app must be installed on a mobile phone as indicated in section 8 2 before you can use the app to help you determine the mounting location for the Nokia FastMile 4G Receiver You will need the sheet of paper provided with the Nokia FastMile 4G Receiver that has the QR code for the Nokia FastMile 4G Receiv...

Страница 72: ...n the QR code of the Nokia FastMile 4G Receiver so that the app can obtain the MAC address unique device identifier enterprise id and device type of the Nokia FastMile 4G Receiver The QR code is provided on a sheet of paper in the shipping package of the Nokia FastMile 4G Receiver The sheet of paper should be saved for anyone who later needs to scan the QR code when accessing the Nokia FastMile 4G...

Страница 73: ...ocation Issue 02 DRAFT 3TG 00387 AADA TCZZA 49 Figure 29 Screen with prompt to scan the QR code for unit that will be managed by an ACS Tap on Scan to start the scan of the QR code Use the viewfinder of the phone to align with the QR code Figure 30 shows the QR code screen ...

Страница 74: ...nstallation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT Figure 30 QR code screen for unit that will be managed by an ACS 3 The Nokia Wireless app displays the screen to install the Nolia FastMile 4G Receiver Tap on the Install option Figure 31 shows the Install option ...

Страница 75: ... 02 DRAFT 3TG 00387 AADA TCZZA 51 Figure 31 Screen showing the Install option for unit that will be managed by an ACS 4 The Nokia Wireless app displays the screen to select the setup method Tap on the TR 069 without Controller option Figure 32 shows the TR 069 without Controller option ...

Страница 76: ... AADA TCZZA Issue 02 DRAFT Figure 32 Screen showing the TR 069 without Controller option for unit that will be managed by an ACS 5 The Nokia Wireless app prompts you to share your location so that you can register the Nokia FastMile 4G Receiver Figure 33 shows the prompt to share your location ...

Страница 77: ... 4G so that the Nokia FastMile 4G Receiver powers up This will allow you to connect the Nokia Wireless app to the Nokia FastMile 4G Receiver so the Nokia Wireless app can set it up and work in conjunction with it to find the strongest signal as described in the next steps 7 The Nokia Wireless app prompts you to connect to the Nokia FastMile 4G Receiver The connection will be done through a VPN You...

Страница 78: ...T Figure 34 Screen for connecting to the Nokia FastMile 4G Receiver Connect to the Nokia FastMile 4G Receiver by tapping on Connect 8 The Nokia Wireless app prompts you to enable the VPN profile for a secure method to communicate with the Nokia FastMile 4G Receiver Figure 35 shows the screen to enable the VPN profile ...

Страница 79: ...on Issue 02 DRAFT 3TG 00387 AADA TCZZA 55 Figure 35 Screen for enabling the VPN profile Enable the VPN profile by tapping on Connect 9 The android system of the mobile phone prompts you to accept the connection request Figure 36 shows the prompt to accept the connection request ...

Страница 80: ...6 Prompt for accepting the connection request Accept the connection request by tapping on OK 10 The Nokia Wireless app prompts you to log in to the Nokia FastMile 4G Receiver You will need to input the username and password for the Nokia FastMile 4G Receiver Figure 37 shows the screen to log in to the Nokia FastMile 4G Receiver ...

Страница 81: ...ile 4G Receiver and shows when the set up is compete For a Nokia FastMile 4G Receiver that will be managed remotely by an ACS through TR 069 as part of this step the Nokia Wireless app uploads the mobile phone location to the Nokia FastMile 4G Receiver The screen shows that the Nokia FastMile 4G Receiver is being set up and indicates the progress of the set up The screen also indicates that you sh...

Страница 82: ...st signal shown in Figure 40 screen that starts a signal strength measurement by the Nokia FastMile 4G Receiver you start a measurement by tapping Measure Signal measurements can take up to five minutes shown in Figure 41 for a Compact multi band model the signal strength LEDs will light screen that shows a signal strength measurement in progress you must wait for the measurement to finish screen ...

Страница 83: ... Receiver Installation Guide Determining the mounting location Issue 02 DRAFT 3TG 00387 AADA TCZZA 59 Figure 38 Information screen telling you to find a location where the Nokia FastMile 4G Receiver won t be obstructed ...

Страница 84: ...ermining the mounting location 60 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT Figure 39 Information screen telling you to hold the Nokia FastMile 4G Receiver in place ...

Страница 85: ...kia FastMile 4G Receiver Installation Guide Determining the mounting location Issue 02 DRAFT 3TG 00387 AADA TCZZA 61 Figure 40 Information screen telling you to try a few locations to find the best signal ...

Страница 86: ...Determining the mounting location 62 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT Figure 41 Screen to start a signal strength measurement ...

Страница 87: ...AADA TCZZA 63 Figure 42 Screen showing very strong signal When you have a signal strength measurement that is satisfactory proceed by tapping on Done 13 The Nokia Wireless app indicates that the Nokia FastMile 4G Receiver can now be installed Figure 43 shows the screen showing that you are ready to install ...

Страница 88: ...e sheet of paper that has the QR code is not saved after installation the photograph can be made available for anyone who needs the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete 15 You can put the Nokia Wireless app in background as the app is not needed any more for the installation process 16 Use a pencil or similar device to mark the...

Страница 89: ...nd make connections to it as described in this chapter As part of mounting and connecting the Nokia FastMile 4G Receiver you will be working with most of the physical interfaces shown in the following figures Figure 44 shows the location of the physical interfaces on the Compact mono band and ABA models of the Nokia FastMile 4G Receiver Figure 45 shows the location of the physical interfaces on th...

Страница 90: ...Receiver All models of the FastMile 4G Receiver use a supplied receiver bracket that attaches to the back of the Nokia FastMile 4G Receiver through a supplied mounting plate The receiver bracket is used to mount the Nokia FastMile 4G Receiver on a wall or attaches to a pole adapter so that the Nokia FastMile 4G Receiver can be mounted on a pole Be sure that you have met the appropriate prerequisit...

Страница 91: ...it should be grounded and put as close as possible to the place where the Ethernet cable enters the home 2 Make sure that you have the following from the shipping package as appropriate Nokia FastMile 4G Receiver bracket kit consisting of mounting plate receiver bracket note that the receiver bracket is shipped attached to the mounting plate with three fasteners two fasteners for attaching the mou...

Страница 92: ...hole will run down towards the outside of the home 6 If you are wall mounting the Nokia FastMile 4G Receiver drill two anchor holes as appropriate for the receiver bracket on the outside of the wall The anchor holes should be one directly above the other You can use the receiver bracket as a template for the anchor holes 7 If you are wall mounting the Nokia FastMile 4G Receiver attach the receiver...

Страница 93: ... bracket to a wall 8 If you are pole mounting the Nokia FastMile 4G Receiver attach the receiver bracket to the pole adapter as shown in Figure 48 Figure 48 Attaching the receiver bracket to the pole adapter 9 If you are pole mounting the Nokia FastMile 4G Receiver use strapping to attach the receiver bracket and pole adapter to the pole as shown in Figure 49 28803 28804 ...

Страница 94: ...r to a pole 10 Line up the mounting plate attached earlier on the back of the Nokia FastMile 4G Receiver with the receiver bracket and temporarily secure the Nokia FastMile 4G Receiver in place with the three saved fasteners Figure 50 shows one of the fasteners already in place for a wall mount installation Figure 51 shows one of the fasteners already in place for a pole mount installation 28805 ...

Страница 95: ...Guide Mounting and connecting the Nokia FastMile 4G Receiver Issue 02 DRAFT 3TG 00387 AADA TCZZA 71 Figure 50 Mounting the Nokia FastMile 4G Receiver on a wall Figure 51 Mounting the Nokia FastMile 4G Receiver on a pole 28806 Wall 28807 Pole ...

Страница 96: ...Receiver and tightening the fasteners 12 If applicable connect the Nokia FastMile 4G Receiver to an outside ground by using a hex key to connect the ground cable to the ground connection point of the Nokia FastMile 4G Receiver and ensuring that the far end of the ground cable is connected to a suitable ground point Be sure to refer to section 8 2 1 for lightning protection and grounding informatio...

Страница 97: ...he waterproof plug Compact multi band models only ii Slide the end of the Ethernet cable through the waterproof plug and gland that were removed from the Ethernet port and attach the male RJ 45 connector to the end of the Ethernet cable iii Connect the male RJ 45 connector to the Ethernet port of the Nokia FastMile 4G Receiver iv Slide the waterproof plug and gland to the Ethernet port of the Noki...

Страница 98: ...ntial gateway 17 If the Nokia FastMile 4G Receiver is not going to be powered from the residential gateway set up a Nokia approved PoE injector that is going to provide power over Ethernet to the Nokia FastMile 4G Receiver including connecting the PoE injector to the residential gateway at the PoE injector s LAN port and to power A properly earthed wall socket should be used for powering the PoE i...

Страница 99: ... going to be powered by the PoE injector safely and securely run the Ethernet cable from the hole drilled in the wall through the home to the PoE injector and make the connection at the PoE injector s POE port Figure 54 shows the location of the POE port on a PoE injector Specifics of the set up will depend on the PoE injector The Nokia FastMile 4G Receiver powers up when it receives power from th...

Страница 100: ...ile 4G Receiver by pressing the measurement button on the side of the unit Figure 57 shows the location of the measurement button LED color LED priority LED behavior Status information Blue First priority Blinking Bluetooth connection in progress Solid Bluetooth connection established Off No Bluetooth connection Red Second priority Blinking Critical alarm Solid Major or minor alarm Off No alarm Gr...

Страница 101: ...r all five signal strength LEDs turn on for five seconds and then turn off During measurement the five signal strength LEDs blink one by one on a 1 2 3 4 5 off 1 2 3 5 off cycle repeatedly until the best signal in the direction is found When the best signal in the direction is found the number of LEDs that correspond to the signal strength level will blink together for five seconds For example if ...

Страница 102: ...te See the Product Overview for information about managing the Nokia FastMile 4G Receiver Caution This step only measures signals and indicates the signal strength level of the best signal in the direction during measurement when the Nokia FastMile 4G Receiver is not attached to a cell If you do a measurement for a Nokia FastMile 4G Receiver that is attached to a cell the Nokia FastMile 4G Receive...

Страница 103: ...ailed 12 11 Nokia FastMile 4G Receiver detached from network 12 12 Trace request 12 1 Overview This chapter describes how to troubleshoot potential problems that can occur during the installation and startup phase as well as ones that can occur during the execution phase 12 2 Subscriber has been registered to a different location If the Nokia Altiplano FastMile Controller is deployed the subscribe...

Страница 104: ...rk due to hardware mismatch This issue can be due to E UTRA band support mismatch between the Nokia FastMile 4G Receiver and LTE network because the Nokia FastMile 4G Receiver is not the correct model for the E UTRA band of the LTE network Check the models listed in the Product Overview document to see if the model you are installing supports the E UTRA band of the LTE network If there is a mismat...

Страница 105: ... subscriber ID has already completed a successful installation This issue can occur when a successful installation has already been performed for the specific Subscription ID meaning that a successful call home has been done To overcome this issue action is needed on the Nokia Alitplano FastMile Controller to unregister the subscription ID and perform the installation again 12 10 Nokia FastMile 4G...

Страница 106: ...s 12 12 Trace request The Nokia FastMile 4G Receiver has a trace and log function that can be used for troubleshooting purposes and for help in performing root cause analysis If internet is available for the Nokia FastMile 4G Receiver contact Nokia to request that the trace and log function be used for the Nokia FastMile 4G Receiver The trace log can be uploaded to the Nokia Altiplano FastMile Con...

Страница 107: ...ertificate authority CRoHS China Restriction of Hazardous Substances DSCP Differentiated Services Code Point DUID Device Unique Identifier EARFCN E UTRA Absolute Radio Frequency Channel Number ECI External Call Interface EPC Evolved Packet Core E UTRA Evolved Universal Terrestrial Radio Access EIP Electronic Information Products EMC Electromagnetic Compatibility EMI Electromagnetic Interference EP...

Страница 108: ... Multiple Output MME Mobility Management Entity NAC Network Access Control NEC National Electrical Code OAM Operations and Maintenance OLCS On line Customer Support PCI Physical Cell Identifier PCRF Policy and Charging Rules Function PDF Portable Document Format PIN Personal Identification Number PoE Power over Ethernet QCI QoS Class Identifier QoS Quality of Service QR Quick Response RF Radio Fre...

Страница 109: ...ZA 85 SINR Signal to Interference plus Noise Ratio TCP Transmission Control Protocol TDD Time Division Duplex UDP User Datagram Protocol UL Underwriters Laboratories URL Uniform Resource Locater VDC Volts Direct Current VPN Virtual Private Network WiFi Wireless Fidelity ZIP Compressed File ...

Страница 110: ...Glossary 86 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 AADA TCZZA Issue 02 DRAFT ...

Страница 111: ...omer document and product support Customer documentation Customer Documentation Welcome Page Technical Support Customer Documentation Technical Support Documentation feedback Customer Documentation Feedback ...

Страница 112: ...Copyright 2019 Nokia 3TG 00387 AADA TCZZA ...

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