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When product code change with TUCSON is performed, it is possible to “downgrade” BB 5 product software
to lower version. This is also valid for some of the latest DCT-4 models.
Software downgrade depends on the installed product specific data package and its product SW version.
Phoenix will compare the product SW version to the SW versions it finds installed on you PC. If older SW for
the new variant is found and needed, downgrade will be allowed during Tucson product code change event.
This function always requires the “Flash” option to be selected on Phoenix UI.
This function is ONLY possible in association with “Product Code Change” – function! If you try to downgrade
SW during BB5 certificate restoring phone will become dead.
Please note that SW downgrade is not possible for all BB5 models, only those which support Data Package 2
concept.
Please note that product code must be changed during downgrade, procedure will fail if you try to downgrade
SW version to older one and use the same product code as phone already has.
Information in Nokia online warranty check
Nokia Online follows the information in Nokia System. Please note that after product code change it takes
approximately one working day for the new information to be updated to NOL.
In case you receive errors, please check phone information from NOL based on IMEI number.
PIN codes
4 Digit PIN for DCT-4 Flash
•
Use “Smart Card Activator” – UI in Phoenix to request it from Nokia by email
•
You have 3 attempts to enter this PIN correctly
•
If you enter PIN incorrectly or forget it, you need to request it from Nokia again by using “Smart Card
Activator” – UI in Phoenix
5 Digit TUCSON PIN for SX-4 use
•
You will get PIN by email, when your smart card has been approved for Tucson use
•
There is no limit to how many times this PIN can be entered incorrectly, but you are not allowed to use
Tucson either.
•
You are requested to change your password periodically
•
If you enter Pin incorrectly you need to reactivate your Smart card for Tucson use
•
If you forget the PIN you must re register the Smart Card from the start
6 Digit Smart Card PIN for SX-4T use
•
You will get PIN by email, when your SX-4T smart card has been registered for Tucson use.
•
You have 3 attempts to enter this PIN correctly
•
If you enter PIN incorrectly the Smart Card becomes unusable and you need to request a new one
•
If you forget the PIN you can request it from Nokia
Certificate restore BB5
•
Connect phone and scan product, read phone information to check communication with phone.
•
Open
Tools
–>
Menu
.
•
Provide Tucson Password and PIN code which have been delivered to you by email. Please note that
characters are case sensitive
RM-721; RM-722
BB Troubleshooting and Manual Tuning Guide
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