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Configure a A-020W-A

7368 ISAM CPE A-020W-A Product Guide

3FE-47511-AAAA-TCZZA

Issue: 01

Choose a reading level from the drop-down menu to determine which types of events to
display from the log file:

•

Emergency

•

Alert

•

Critical

•

Error

•

Warning

•

Notice

•

Informational

•

Debug

The log file is displayed at the bottom of the window.

STOP. This procedure is complete.

8.1.7

RG troubleshooting counters

The Troubleshooting Counters feature enables service providers and end users to

monitor the performance of their broadband connection.

Tests are run to retrieve upstream and downstream throughput, latency, and DNS

response time. The Troubleshooting Counters window also displays upstream and

downstream packet loss and Internet status.

Procedure 43

Retrieve Residential Gateway (RG) troubleshooting counters

Select RG Troubleshooting Counters from the left menu in the Ethernet Gateway window.

The RG Troubleshooting Counters window appears; see Figure

Release 05.08.01 | June 2018 | Edition 01

Содержание 7368 ISAM CPE

Страница 1: ...se pursuant to applicable agreements 7368 Intelligent Services Access Manager CPE A 020W A WiFi 7368 ISAM CPE A 020W A Product Guide 3FE 47511 AAAA TCZZA Issue 01 7368 ISAM CPE A 020W A Product Guide Release 05 08 01 June 2018 Edition 01 ...

Страница 2: ...e information presented is subject to change without notice No responsibility is assumed for inaccuracies contained herein 2018 Nokia Contains proprietary trade secret information which is the property of Nokia and must not be made available to or copied or used by anyone outside Nokia without its written authorization Not to be used or disclosed except in accordance with applicable agreements Rel...

Страница 3: ...in installing upgrading or maintaining the CPEs 1 3 Required knowledge The reader must be familiar with general telecommunications principles 1 4 Acronyms and initialisms The expansions and optional descriptions of most acronyms and initialisms appear in the glossary 3FE 47157 AAAA TCZZA 1 5 Assistance and ordering phone numbers Nokia provides global technical support through regional call centers...

Страница 4: ... 7 Safety information For safety information see the appropriate safety guidelines chapter 1 8 Documents Documents are available using ALED or OLCS Procedure 1 To download a ZIP file package of the customer documentation 1 Navigate to http support alcatel lucent com and enter your user name and password If you are a new user and require access to this service please contact your Nokia sales repres...

Страница 5: ... by title and part number You can filter this list using the Release drop down menu 4 Click on the PDF to open or save the file 1 9 Special information The following are examples of how special information is presented in this document Danger Danger indicates that the described activity or situation may result in serious personal injury or death for example high voltage or electric shock hazards W...

Страница 6: ...ep indicates 1 This step offers two options You must choose one of the following a This is one option b This is another option 2 You must perform this step Procedure 4 Example of required substeps in a procedure At step 1 you must perform a series of substeps within a step At step 2 you must do what the step indicates 1 This step has a series of substeps that you must perform to complete the step ...

Страница 7: ...ure 5 To search multiple PDF files for a common term 1 Open Adobe Acrobat Reader 2 Choose Edit Search from the Acrobat Reader main menu The Search PDF panel appears 3 Enter the search criteria 4 Click on the All PDF Documents In radio button 5 Select the folder in which to search using the drop down menu 6 Click on the Search button Acrobat Reader displays the search results You can expand the ent...

Страница 8: ...Preface 14 7368 ISAM CPE A 020W A Product Guide 3FE 47511 AAAA TCZZA Issue 01 Release 05 08 01 June 2018 Edition 01 ...

Страница 9: ...12 2 2 3 FCC statement 12 2 2 4 FCC Radiation Exposure Statement 13 2 2 5 Resistibility requirements compliance 13 2 3 Electrical safety guidelines 13 2 3 1 Power supplies 14 2 3 2 Cabling 14 3 ETSI safety guidelines 15 3 1 Safety instructions 15 3 1 1 Safety instruction boxes 15 3 1 2 Safety related labels 16 3 2 Safety standards compliance 17 3 2 1 Responsible party 17 3 2 2 Energy related produ...

Страница 10: ...W A standards compliance 31 5 9 A 020W A special considerations 31 5 9 1 WiFi service 32 5 9 1 1 WiFi standards and certifications 32 5 9 1 2 WiFi GUI features 32 5 9 2 A 020W A considerations and limitations 32 6 Install a A 020W A 33 6 1 Purpose 33 6 2 General 33 6 3 Prerequisites 33 6 4 Recommended tools 33 6 5 Safety information 34 6 6 Procedure 35 7 Replace a A 020W A 37 7 1 Purpose 37 7 2 Ge...

Страница 11: ...on window 43 Figure 12 LAN status window 45 Figure 13 WAN Status window 47 Figure 14 WAN Status IPv6 window 49 Figure 15 Home Networking information window 51 Figure 16 Statistics window LAN port statistics shown 53 Figure 17 LAN settings window 54 Figure 18 LAN IPv6 network window 56 Figure 19 WAN window 58 Figure 20 WAN DHCP window 59 Figure 21 Wireless 2 4GHz network window 61 Figure 22 Wireles...

Страница 12: ...nd DLNA window 88 Figure 40 Password window 90 Figure 41 Device Management window 91 Figure 42 Backup and Restore window 92 Figure 43 Firmware Upgrade window 93 Figure 44 Reboot Device window 94 Figure 45 Factory Default window 95 Figure 46 Diagnostics window 96 Figure 47 Log window 97 Figure 48 RG Troubleshooting Counters window 99 Release 05 08 01 June 2018 Edition 01 ...

Страница 13: ...tatus parameters 47 Table 15 WAN status IPv6 parameters 49 Table 16 Home Networking parameters 51 Table 17 LAN parameters 54 Table 18 LAN IPv6 network parameters 56 Table 19 WAN parameters 58 Table 20 WAN DHCP parameters 60 Table 21 Wireless 2 4GHz network parameters 61 Table 22 Wireless 5GHz network parameters 64 Table 23 DNS network parameters 67 Table 24 TR 069 network parameters 68 Table 25 Qo...

Страница 14: ...8 7368 ISAM CPE A 020W A Product Guide 3FE 47511 AAAA TCZZA Issue 01 Release 05 08 01 June 2018 Edition 01 ...

Страница 15: ... the described activity or situation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example of the Warning box The Warning box indicates that the described ...

Страница 16: ...0W A CPE equipment is labeled with specific safety compliance information and instructions that are related to a variant of the A 020W A Observe the instructions on the safety labels Table 1 provides examples of the text in the various A 020W A CPE safety labels Table 1 Safety labels Figure 1 shows a sample safety label for the A 020W A CPE located on the base of the unit Caution 1 Possibility of ...

Страница 17: ...ith CE FCC CB and ETL requirements 2 2 1 Responsible party Table 2 lists the party in the US responsible for this device Table 2 Responsible party contact information Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Legal Company name Nokia USA Inc Address 2301 SUGAR BUSH RD STE 300...

Страница 18: ...ement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may caus...

Страница 19: ...the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 2 2 5 Resistibility requirements compliance The A 020W A CPE equipment complies with the requirements of ITU Recommendation K 21 for resistibility of telecommunication eq...

Страница 20: ...rs is not supported or endorsed by Nokia Such use will void any warranty or support contract with Nokia Such use greatly increases the danger of damage to equipment or property 2 3 2 Cabling The following are the guidelines regarding cables used for the A 020W A CPE equipment Use only cables approved by the relevant national electrical code Release 05 08 01 June 2018 Edition 01 ...

Страница 21: ...ation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example of the Warning box The Warning box indicates that the described activity or situation may or wi...

Страница 22: ...y related labels The A 020W A CPE equipment is labeled with the specific safety instructions and compliance information that is related to a variant of the A 020W A Observe the instructions on the safety labels Table 3 provides sample safety labels on the A 020W A CPE equipment Table 3 Safety labels Figure 2 shows a sample safety label for the A 020W A CPE located on the base of the unit Caution 1...

Страница 23: ...2 1 Responsible party Table 4 lists the party in the US responsible for this device Table 4 Responsible party contact information Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Legal Company name Nokia USA Inc Address 2301 SUGAR BUSH RD STE 300 RALEIGH NC 27612 Phone Fax 1 866 582...

Страница 24: ...For information about power consumption see A 020W A detailed specifications in chapter 5 3 2 3 EMC and RED compliance The A 020W A CPE equipment complies with the following EMC EMI and ESD requirements EN 300 386 Electromagnetic Compatibility and Radio Spectrum Matters ERM Telecommunications Network Equipment Electromagnetic Compatibility EMC requirements Electrostatic Discharge ESD requirements ...

Страница 25: ...tion equipment installed in customer premises to over voltage and overcurrents 3 3 Electrical safety guidelines This section provides the electrical safety guidelines for the A 020W A CPE equipment 3 3 1 Power supplies The use of any non Nokia approved power supplies or power adapters is not supported or endorsed by Nokia Such use will void any warranty or support contract with Nokia Such use grea...

Страница 26: ...ETSI safety guidelines 20 7368 ISAM CPE A 020W A Product Guide 3FE 47511 AAAA TCZZA Issue 01 Release 05 08 01 June 2018 Edition 01 ...

Страница 27: ... 1 1 Transportation According to EN 300 019 1 2 Class 2 3 transportation of the equipment must be in packed public transportation with no rain on packing allowed 4 1 2 EU RoHS European Union EU Directive 2011 65 EU Restriction of the use of certain Hazardous Substances RoHS restricts the use of lead mercury cadmium hexavalent chromium and certain flame retardants in electrical and electronic equip...

Страница 28: ...ut mark is used in compliance to European Union WEEE Directive 2012 19 EU There can be different requirements for collection and treatment in different member states of the European Union In compliance with legal requirements and contractual agreements where applicable Nokia will offer to provide for the collection and treatment of Nokia products bearing the logo shown in Figure 3 at the end of th...

Страница 29: ...A CPE Table 5 Identification of A 020W A Ordering part number Provisioning number Description CLEC CPR ECI Bar code 3FE 47471 AA 3FE 47511 AA CPE with WiFi Wi Fi Access Point and range extender 2 Gigabit Ethernet UNI dual bands 802 11ac 2x2 and 802 11n 2x2 WiFi 12V 1A AC DC US plug external power supply variant The following accessories are included CA_RJ45 1 1 5m Yellow Power adapter 1 1 5m Black...

Страница 30: ...o every corner of the home providing seamless roaming to the connected devices The A 020W A CPE has built in concurrent dual band WiFi 802 11b g n and 802 11ac networking with triple play capability A 020W A devices can be configured using the Nokia WiFi Mobile App which can be downloaded on both iOS and Android devices Figure 4 shows the A 020W A CPE in its stand 3FE 47471 CA 3FE 47511 BA CPE wit...

Страница 31: ... features VLAN tag manipulation classification and filtering Traffic classification and QoS capability Internal Switch Line Rate L2 traffic UPnP IGD2 0 support Internal DHCP server with configurable DHCP pool and gateway 64 128 WEP encryption WPA WPA PSK TKIP WPA2 WPA2 PSK AES support for multiple SSIDs private and public instances contact your Nokia representative for further details WPS on off b...

Страница 32: ...in the chapter Configure a A 020W A 5 2 2 Independent TR69 session with SaaS The prime communication between the Nokia cloud management solution and the A 020W A CPE is TR 069 To keep the Nokia Home WiFi management independent from the ACS of the carrier The device can establish an independent TR 069 session with the SaaS The SaaS WiFi Care URL and credentials can be programmed from the ACS soluti...

Страница 33: ...0W A interfaces and interface capacity Table 6 describes the supported interfaces and interface capacity for A 020W A CPE devices Table 6 A 020W A interface connection capacity 5 4 1 A 020W A connections and components Figure 5 shows the physical connections for A 020W A CPE devices Type and model Maximum capacity POTS 10 100 BASE T 10 100 1000 1000 BASE T RF video CATV MoCA VDSL2 E1 T1 Local craf...

Страница 34: ...ported The Ethernet ports can support both data and in band video services on both interfaces WAN port This connection is provided through an RJ 45 Gigabit Ethernet interface One 10 100 1000 Base T Ethernet interface is supported WPS ON Off button This button is used to start the WiFi Protected Setup WPS of new WiFi devices Reset button Pressing the Reset button for less than 10 seconds reboots th...

Страница 35: ...during regular operation WPS 2 4G and 5G Green solid Green flashing Off Solid Red WPS is successful light turns off five minutes after successful WiFi setup WPS is in progress light turns off after two minutes if WPS is unsuccessful WPS is not in progress WPS error or overlapped lights for 20 s and then turns off INTERNET Green solid Green flashing Red RG mode Internet is up IP address is assigned...

Страница 36: ...devices is compliant with the IEEE 802 11 standard In addition to the WiFi service these devices transmit Ethernet packets to two RJ 45 Ethernet ports Figure 7 shows the functional blocks for the A 020W A CPE Description Specification Width 42 2 mm 1 66 in Height 123 22 mm 4 85 in Depth 112 64 mm 4 43 in Weight within 0 5 lb 0 23 kg 230g 0 5 lb Maximum power Not to exceed Condition Minimum power C...

Страница 37: ...c 2x2 WiFi 5G and 802 11b g n 2x2 WiFi 2 4G 5 9 A 020W A special considerations This section describes the special considerations for A 020W A CPE devices Flash Clock UART EEPROM DDR3 GE PHY GE PHY GE PHY RJ 45 RJ 45 RJ 45 LEDs LEDs 2 4G WIFI PA LNA Circuit 2 4G Antenna 2 SoC DDR3 PBI I2C GPIO GPIO PCIe 0 Chain 1 Chain 0 5G WIFI LNA SW Circuit 5G Antenna 2 Chain 2 3 3V 1 5V 1 0V 1 6V 1 1V Power Re...

Страница 38: ...5 9 1 1 WiFi standards and certifications The WiFi service on A 020W A CPE devices support the following IEEE standards and WiFi Alliance certifications compliant with IEEE 802 11 standards certified for IEEE 802 11b g n ac standards WPA support including WPA PSK certified for WPA2 Personal and WPA2 Enterprise 5 9 1 2 WiFi GUI features A 020W A CPE devices have HTML based WiFi configuration GUIs I...

Страница 39: ...re 6 1 Purpose This chapter provides the steps to install a A 020W A CPE 6 2 General The steps listed in this chapter describe mounting and cabling for a A 020W A CPE 6 3 Prerequisites You need the following items before beginning the installation all required cables 6 4 Recommended tools You need the following tools for the installation RJ 45 Ethernet cable paper clip Release 05 08 01 June 2018 E...

Страница 40: ...ny before connecting the enclosure to the utilities Caution Keep indoor devices out of direct sunlight Prolonged exposure to direct sunlight can damage the unit Note 1 Observe the local and national laws and regulations that may be applicable to this installation Note 2 Observe the following The device should be installed in accordance with the applicable requirements of the NEC or CEC Local autho...

Страница 41: ...J 45 ports see Figure 8 for the location of the RJ 45 ports 4 Connect the WAN cable to the RJ 45 WAN port see Figure 8 for the location of the RJ 45 WAN port Note The A 020W A CPE cannot be stacked with another A 020W A or with other equipment The installation requirements are allow a minimum 100 mm clearance above the top cover allow a minimum 50 mm clearance from the side vents do not place any ...

Страница 42: ...ii Insert the end of a straightened paper clip or other narrow object into the hole in the Reset button to reset the device 10 STOP This procedure is complete Note Observe the following Units must be powered by a Listed or CE approved and marked limited power source power supply with a minimum output rate of 12 V dc 1 A The polarity of the power adapter plug must match the A 020W A CPE Note Resett...

Страница 43: ...1 Purpose This chapter provides the steps to replace a A 020W A CPE 7 2 General The steps listed in this chapter describe mounting and cabling for a A 020W A CPE 7 3 Prerequisites You need the following items before beginning the installation all required cables 7 4 Recommended tools You need the following tools for replacing the A 020W A CPE RJ 45 Ethernet cable paper clip Release 05 08 01 June 2...

Страница 44: ...y before connecting the enclosure to the utilities Caution Keep indoor devices out of direct sunlight Prolonged exposure to direct sunlight can damage the unit Note 1 Observe the local and national laws and regulations that may be applicable to this installation Note 2 Observe the following The device should be installed in accordance with the applicable requirements of the NEC or CEC Local author...

Страница 45: ... WAN Ethernet and power cables from the A 020W A CPE see Figure 9 for the connector locations on the A 020W A 3 Replace the A 020W A CPE with the new A 020W A The device can be placed on any flat surface such as a desk or shelf 4 Connect the Ethernet cables directly to the RJ 45 ports see Figure 9 for the location of the RJ 45 ports 5 Connect the WAN cable directly to the RJ 45 port see Figure 9 f...

Страница 46: ...own in Figure 9 ii Insert the end of a straightened paper clip or other narrow object into the hole in the Reset button to reset the device 11 STOP This procedure is complete Note Observe the following Units must be powered by a Listed or CE approved and marked limited power source with a minimum output rate of 12 V dc 1 A The polarity of the power adapter plug must match the A 020W A CPE Note Res...

Страница 47: ... and other consumer electronics devices to the Internet 8 1 1 Login Use the procedure below to login to the web based GUI for the A 020W A CPE Procedure 6 Login to web based GUI 1 Open a web browser and enter the IP address of the A 020W A CPE in the address bar The login window appears The default gateway IP address is http 192 168 18 1 You can connect to this IP address using your web browser af...

Страница 48: ...nt username and password press the reset button for 10s and the default values for the username and password will be recovered at startup Pressing the Reset button for less than 10 seconds reboots the A 020W A CPE pressing the Reset button for 10 seconds resets the A 020W A to the factory defaults Note To help protect the security of your Internet connection the application displays a pop up remin...

Страница 49: ...Device Information window Table 12 describes the fields in the Device Information window Table 12 Device Information parameters Field Description Device Name Mnemonic of the A 020W A CPE Vendor Name of the vendor Serial Number Serial number of the A 020W A CPE Hardware version Hardware version of the A 020W A CPE Boot version Boot version of the A 020W A CPE Software version Software version of th...

Страница 50: ...1 AAAA TCZZA Issue 01 2 Click Refresh to update the displayed information 3 STOP This procedure is complete Device Running Time Amount of time the device has run since last reset in hours minutes and seconds Field Description 2 of 2 Release 05 08 01 June 2018 Edition 01 ...

Страница 51: ...511 AAAA TCZZA 45 Procedure 8 LAN status retrieval 1 Select Status LAN Status from the top level menu in the Ethernet Gateway window as shown in Figure 12 Figure 12 LAN status window Table 13 describes the fields in the LAN status window Release 05 08 01 June 2018 Edition 01 ...

Страница 52: ...reless Rx Bytes Number of bytes received on the wireless connection Wireless Tx Bytes Number of bytes transmitted on the wireless connection Power Transmission mW Power of the wireless transmission in mW Ethernet Information Ethernet Status Indicates whether the Ethernet connection is on or off Ethernet IP Address IP address of the Ethernet connection Ethernet Subnet Mask Subnet Mask of the Ethern...

Страница 53: ...3 WAN Status window Table 14 describes the fields in the WAN Status window Table 14 WAN Status parameters Field Description WAN connection list Drop down menu listing all WAN connections The connection shown is the connection for which WAN status will be shown Connection Mode Connection mode of the WAN connection Enable Disable Select this checkbox to enable the WAN connection VLAN VLAN ID 1 of 2 ...

Страница 54: ... DNS Primary Domain Name Server Second DNS Secondary Domain Name Server Ethernet Link Status Whether the PON link is up or down Tx Packets Number of packets transmitted on the WAN connection Rx Packets Number of packets received on the WAN connection Tx Dropped Number of packets dropped on the transmit WAN connection Rx Dropped Number of packets dropped on the receive WAN connection Err Packets Nu...

Страница 55: ...ields in the WAN status IPv6 window Table 15 WAN status IPv6 parameters Field Description WAN connection list Drop down menu listing all WAN connections The connection selected is the connection for which WAN status will be shown Enable Disable Select this check box to enable the WAN connection VLAN VLAN ID WAN Link Status Whether the WAN link is up or down IPv6 Address IPv6 address that identifie...

Страница 56: ... Secondary Domain Name Server address Ethernet Link Status Whether the link is up or down Tx Packets Number of packets transmitted on the WAN connection Rx Packets Number of packets received on the WAN connection Tx Dropped Number of packets dropped on the transmit WAN connection Rx Dropped Number of packets dropped on the receive WAN connection Err Packets Number of errored packets on the WAN con...

Страница 57: ... window as shown in Figure 15 Figure 15 Home Networking information window Table 16 describes the fields in the Home Networking window Table 16 Home Networking parameters Field Description Local Interface Ethernet Table displays the number of Ethernet connections and their settings Wireless Table displays the number of wireless connections and their settings Wireless Settings 1 of 2 Release 05 08 ...

Страница 58: ...vel menu in the Ethernet Gateway window Statistics are available for LAN ports WAN ports and WLAN Figure 16 shows the statistics for the LAN ports Network Name Name of the wireless network access point Access Point Hexadecimal address of the wireless access point Local Devices Table entry Each entry indicates the status active or inactive connection type device name IP address hardware address and...

Страница 59: ...ow LAN port statistics shown 2 Click Refresh to update the displayed information 3 STOP This procedure is complete 8 1 3 Network configuration The A 020W A CPE also supports network configuration including LAN LAN IPv6 WAN WAN DHCP Wireless 2 4G Wireless 5G wireless schedule DNS Release 05 08 01 June 2018 Edition 01 ...

Страница 60: ...he Ethernet Gateway window as shown in Figure 17 Figure 17 LAN settings window Table 17 describes the fields in the LAN window Table 17 LAN parameters Field Description IPv4 Address IP Address of the A 020W A CPE Subnet Mask Subnet mask of the A 020W A CPE DHCP enable Select this check box to enable DHCP DHCP Start IP Address Starting DHCP IP address 1 of 2 Release 05 08 01 June 2018 Edition 01 ...

Страница 61: ... for all MAC addresses to be bound 5 STOP This procedure is complete DHCP End IP Address Ending DHCP IP address DHCP Lease Time DHCP lease time in min Primary DNS Primary domain name server address Secondary DNS Secondary domain name server address Static DHCP MAC Address Hexadecimal MAC address to associate to the LAN Static DHCP IP Address IP address to associate to the bound MAC address Field D...

Страница 62: ...k parameters Field Description DNS Server Choose a DNS server from the drop down menu Prefix Config Choose a prefix config option from the drop down menu either WANConnection prefix will be obtained from the WAN or Static enables you to enter the prefix Prefix This field appears if you selected the Static option for the prefix config field Type a connection Interface This field appears if you sele...

Страница 63: ...ther the address info through DCHP Select this check box to enable address information retrieval through DHCP Whether other info obtained through DHCP Select this check box to enable retrieval of other information through DHCP Maximum interval for periodic RA messages Enter the maximum interval in seconds for periodic Router Advertisement messages The interval range is from 4 to 1800 Minimum inter...

Страница 64: ...d Description WAN Connection List Choose a WAN connection from the drop down menu to set the connection parameters Connection Type Select a connection type IPoE or PPPoE IP Mode Choose an IP mode from the drop down menu IPv4 or IPv6 Enable Disable Select this checkbox to enable the WAN connection NAT Select this checkbox to enable NAT Service Select the checkboxes to enable service types for this ...

Страница 65: ...edure 16 WAN DHCP configuration 1 Select Network WAN DHCP from the top level menu in the Ethernet Gateway window as shown in Figure 20 Figure 20 WAN DHCP window Table 20 describes the fields in the WAN DHCP window VLAN PRI Enter the VLAN PRI WAN IP Mode Choose an IP mode from the drop down menu Manual DNS Enter a DNS Field Description 2 of 2 Release 05 08 01 June 2018 Edition 01 ...

Страница 66: ... is complete Field Description WAN Connection List Choose a WAN connection from the drop down menu DHCP Option 50 persistent Select this checkbox to enable DHCP Option 50 Enable DHCP Option 60 Select this checkbox to enable DHCP Option 60 vendor class identifier Enable DHCP Option 61 Select this checkbox to enable DHCP Option 61 client identifier Release 05 08 01 June 2018 Edition 01 ...

Страница 67: ...twork Wireless 2 4GHz from the top level menu in the Ethernet Gateway window as shown in Figure 21 Figure 21 Wireless 2 4GHz network window Table 21 describes the fields in the Wireless 2 4GHz network window Table 21 Wireless 2 4GHz network parameters Field Description Enable Select this check box to enable WiFi 1 of 2 Release 05 08 01 June 2018 Edition 01 ...

Страница 68: ...of MAX users SSID Select Choose the SSID from the drop down menu SSID Name Enter the SSID name Enable SSID Enable or disable SSID from this drop down menu SSID Broadcast Enable or disable SSID broadcast from this drop down menu MAX Users Enter the number of MAX users Encryption Mode Choose an encryption mode from the drop down menu OPEN WEP WPA WPA2 Personal WPA WPA2 Enterprise WPA Version Choose ...

Страница 69: ...A 63 4 Click Save 5 STOP This procedure is complete Procedure 18 Wireless 5GHz networking configuration 1 Select Network Wireless 5GHz from the top level menu in the Ethernet Gateway window as shown in Figure 22 Figure 22 Wireless 5GHz network window Release 05 08 01 June 2018 Edition 01 ...

Страница 70: ... menu Low 20 Medium 40 High 60 Maximum 100 WMM Select this check box to enable or disable wireless multi media Enable MU MIMO Choose Enable or disable MU MIMO from this drop down menu The default is Enable which enables users and wireless terminals to communicate with each other MU MIMO may decrease WiFi performance for clients who do not support it in which case Nokia recommends that you choose D...

Страница 71: ...Network Wireless Schedule from the top level menu in the Ethernet Gateway window as shown in Figure 23 Figure 23 Wireless Schedule window 2 Select the Schedule Function check box to turn the wireless signal off for the configured period 3 Click the plus sign to add a scheduling rule A separate panel appears for configuring wireless schedule rules 4 Enter a start time and end time for the period in...

Страница 72: ...he check boxes for the desired days The Recurrence Pattern shows the rules created to date 7 If desired click the plus sign to add more rules 8 Click Save Changes 9 STOP This procedure is complete Procedure 20 DNS configuration 1 Select Network DNS from the top level menu in the Ethernet Gateway window as shown in Figure 24 Figure 24 DNS network window Release 05 08 01 June 2018 Edition 01 ...

Страница 73: ... 2 Enter the domain name and IP address and click Add 3 If required associate an origin domain with a new domain click Add 4 STOP This procedure is complete Field Description DNS Proxy Select this check box to enable DNS proxy Domain Name Domain name IPv4 Address Domain IP address Origin Domain Origin domain name New Domain New domain name Release 05 08 01 June 2018 Edition 01 ...

Страница 74: ... TR 069 by entering the required information Field Description Periodic Inform Enable Select this check box to enable periodic inform updates Periodic Inform Interval s Time between periodic inform updates in seconds URL URL of the auto configuration server Username Username used to log in to the A 020W A CPE Password Password used to log in to the A 020W A CPE Connect Request Username Username us...

Страница 75: ...omplete Procedure 22 QoS configuration 1 Select Network QoS Config from the top level menu in the Ethernet Gateway window Figure 26 shows the window for configuring QoS L2 Layer 2 packet sizes Figure 26 QoS Config window L2 Figure 27 shows the window for configuring QoS L3 Layer 3 packet sizes Release 05 08 01 June 2018 Edition 01 ...

Страница 76: ...ure a A 020W A 70 7368 ISAM CPE A 020W A Product Guide 3FE 47511 AAAA TCZZA Issue 01 Figure 27 QoS Config window L3 Table 25 describes the fields in the QoS Config window Release 05 08 01 June 2018 Edition 01 ...

Страница 77: ...k range 0 63 valid only for L3 Criteria 802 1p Mark Enter the value for the 802 1p range 0 7 Forwarding Policy Enter the number for the forwarding policy range 1 7 Additional fields for L3 Protocol Choose a protocol from the drop down menu or select the Exclude check box Application Choose an application from the drop down menu Source IP and Source IP Mask Enter the values for the source IP and IP...

Страница 78: ... in effect At the Low level pre routing is supported port forwarding DMZ host application and host drop Also supported are application services DDNS DHCP DNS H248 IGMP NTP client SSH Telnet TFTP TR 069 and VoIP The following types of ICMP messages are permitted echo request and reply destination unreachable and TTL exceeded Other types of ICMP messages are blocked DNS proxy is supported from LAN t...

Страница 79: ...l parameters 2 Configure the firewall 3 Click Save 4 STOP This procedure is complete Field Description Security level Choose the security level from the drop down menu Off Low or High Attack Protect Protection against DoS or DDoS attacks Choose enable or disable attack protect from the drop down menu The default is disable Release 05 08 01 June 2018 Edition 01 ...

Страница 80: ...CZZA Issue 01 Procedure 24 MAC filter configuration 1 Select Security MAC Filter from the top level menu in the Ethernet Gateway window as shown in Figure 29 Figure 29 MAC filter window Table 27 describes the fields in the MAC filter window Release 05 08 01 June 2018 Edition 01 ...

Страница 81: ... Ethernet Interface MAC filter MAC Filter Mode Choose the MAC filter mode from this drop down menu Blocked or Allowed LAN Port Select the check boxes for the LAN ports MAC Address Choose a MAC address from the drop down menu or enter the address in the text field WiFi SSID WLAN MAC filter MAC Filter Mode Choose the MAC filter mode from this drop down menu Blocked or Allowed SSID Select Choose an S...

Страница 82: ... Filter Select this check box to enable an IP filter Mode Choose an IP filter mode from the drop down menu Drop for upstream Drop for downstream Internal Client Choose an internal client from the drop down menu Customer setting uses the IP address input below IP uses the connecting devices IP to the device Local IP Address Local IP address Source Subnet Mask Source subnet mask Remote IP Address Re...

Страница 83: ...complete Procedure 26 URL filter configuration 1 Select Security URL Filter from the top level menu in the Ethernet Gateway window as shown in Figure 31 Figure 31 URL Filter window Table 29 describes the fields in the URL Filter window Note You cannot use URL filtering for HTTPS The URL is encrypted when using HTTPS Release 05 08 01 June 2018 Edition 01 ...

Страница 84: ...l control 1 Select Security Parent Control from the top level menu in the Ethernet Gateway window as shown in Figure 32 Figure 32 Parental Control window Field Description Enable URL filter Select the check box to enable the URL filter URL filter type Select the radio button for Exclude URL or Include URL URL Address Enter the URL address Port Enter the port number the default is 80 Release 05 08 ...

Страница 85: ...icy 4 Configure the parental control policy 5 Click Enable to activate the policy 6 STOP This procedure is complete Field Description Policy Name Enter a name for the parental control policy or choose a policy from the list Device The device for which the rule will apply IP Enter the IPv4 address for the device or choose an IPv4 address from the list Days of the week Choose Every Day or Individual...

Страница 86: ...d ALG parameters 2 Configure ALG 3 Click Save ALG 4 Configure DMZ Field Description ALG Config Select the check boxes to enable the protocols to be supported by the ALG FTP TFTP SIP H323 RTSP L2TP IPSEC PPTP DMZ Config WAN Connection List Choose a WAN connection from the drop down menu Enable DMZ Select this check box to enable DMZ on the chosen WAN connection DMZ IP Address Choose Customer Settin...

Страница 87: ...ss control level ACL 1 Select Security Access Control from the top level menu in the Ethernet Gateway window as shown in Figure 34 Figure 34 Access Control window Table 32 describes the fields in the Access Control window Note 1 ACL takes precedence over the firewall policy Note 2 The trusted network object will be shared for all WAN connections it is not applied individually to a WAN connection R...

Страница 88: ...elete a previously created entry for a subnet trusted network 7 STOP This procedure is complete 8 1 5 Application configuration The A 020W A CPE also supports application configuration including port forwarding port triggering DDNS NTP UPnP and DLNA Field Description WAN Choose a connection from the drop down menu Trusted Network Enable Click to enable or disable ICMP Telnet SSH HTTP TR 069 HTTPS ...

Страница 89: ...rt forwarding parameters Field Description Application Name Choose an application name from the drop down menu WAN Port WAN port range LAN Port LAN port range Internal Client Choose a connected device from the drop down menu and enter the associated IP address Protocol Choose the port forwarding protocol from the drop down menu TCP UDP TCP UDP Enable Mapping Select this check box to enable mapping...

Страница 90: ...triggering 1 Select Application Port Triggering from the top level menu in the Ethernet Gateway window as shown in Figure 36 Figure 36 Port Triggering window Table 33 describes the fields in the Port Triggering window Table 34 Port triggering parameters Field Description Application Name Choose an application name from the drop down menu 1 of 2 Release 05 08 01 June 2018 Edition 01 ...

Страница 91: ...e Enter the expiration time in seconds Open Protocol Choose the open port protocol from the drop down menu TCP UDP TCP UDP Trigger Protocol Choose the triggering port protocol from the drop down menu TCP UDP TCP UDP Enable Triggering Select this check box to enable port triggering WAN Connection List Choose a WAN connection from the drop down menu Note only active devices are shown on this menu Fi...

Страница 92: ...ble 35 describes the fields in the DDNS window Table 35 DDNS parameters 2 Configure DDNS Field Description WAN Connection List Choose a WAN connection from the drop down menu Enable DDNS Select this check box to enable DDNS on the chosen WAN connection ISP Choose an ISP from the drop down menu Domain Name Enter the domain name for the DDNS server Username Enter the DDNS username Password Enter the...

Страница 93: ...OP This procedure is complete Procedure 33 NTP configuration 1 Select Application NTP from the top level menu in the Ethernet Gateway window as shown in Figure 38 Figure 38 NTP window 2 Select the Enable NTP Service check box 3 Click Save 4 STOP This procedure is complete Release 05 08 01 June 2018 Edition 01 ...

Страница 94: ... menu in the Ethernet Gateway window as shown in Figure 39 Figure 39 UPnP and DLNA window 2 Select the Enable UPnP check box to enable UPnP 3 Click Save Apply 4 STOP This procedure is complete 8 1 6 Maintenance The A 020W A CPE supports maintenance tasks including password change device management backup and restore firmware upgrade device reboot Release 05 08 01 June 2018 Edition 01 ...

Страница 95: ...racters the first character must be a digital number or a letter the password must contain at least two types of characters numbers letters or special characters the same character must not appear more than 8 times in a row When the password meets the password rules the application displays the message Your password has been changed successfully When the password does not meet the password rules t...

Страница 96: ...eway window as shown in Figure 40 Figure 40 Password window Table 36 describes the fields in the password window Table 36 Password parameters 2 Configure the new password 3 Click Save 4 STOP This procedure is complete Field Description New Password New password must adhere to the password rules described above Re enter Password Must match the new password entered above exactly Prompt Message Passw...

Страница 97: ...eway window as shown in Figure 41 Figure 41 Device Management window Table 37 describes the fields in the Device Management window Table 37 Device Management parameters 2 Configure an alias for a specific host 3 Click Add 4 STOP This procedure is complete Field Description Host Name Choose a host from the drop down menu Host Alias Enter an alias for the chosen host Release 05 08 01 June 2018 Editi...

Страница 98: ... level menu in the Ethernet Gateway window as shown in Figure 42 Figure 42 Backup and Restore window 2 Click Select File and choose the backup file 3 Click Import Config File to restore the A 020W A CPE to the saved backup or click Export Config File to export the current configuration to the backup file 4 STOP This procedure is complete Release 05 08 01 June 2018 Edition 01 ...

Страница 99: ...ware 1 Select Maintenance Firmware Upgrade from the top level menu in the Ethernet Gateway window as shown in Figure 43 Figure 43 Firmware Upgrade window 2 Click Select File and choose the new firmware file 3 Click Upgrade to upgrade the firmware 4 STOP This procedure is complete Release 05 08 01 June 2018 Edition 01 ...

Страница 100: ...ssue 01 Procedure 39 Reboot 1 Select Maintenance Reboot Device from the top level menu in the Ethernet Gateway window as shown in Figure 44 Figure 44 Reboot Device window 2 Click Reboot to reboot the A 020W A CPE 3 STOP This procedure is complete Release 05 08 01 June 2018 Edition 01 ...

Страница 101: ...ctory defaults 1 Select Maintenance Factory Default from the top level menu in the Ethernet Gateway window as shown in Figure 45 Figure 45 Factory Default window 2 Click Factory Default to reset the A 020W A CPE to its factory default settings 3 STOP This procedure is complete Release 05 08 01 June 2018 Edition 01 ...

Страница 102: ...dow 2 Choose a WAN connection to diagnose from the drop down menu 3 Enter the IP address or domain name 4 Select the test type ping traceroute or both 5 Enter the number of ping attempts to perform 1 to 1000 the default is 4 6 Enter a ping packet length 64 to 1500 the default is 64 7 Enter the maximum number of trace hops 1 to 255 the default is 30 8 Click Start Test Results will be displayed at t...

Страница 103: ...ocedure 42 View log files 1 Select Maintenance Log from the top level menu in the Ethernet Gateway window as shown in Figure 47 Figure 47 Log window 2 Choose a write level from the drop down menu to determine which types of events are recorded in the log file Emergency Alert Critical Error Warning Notice Informational Debug Release 05 08 01 June 2018 Edition 01 ...

Страница 104: ...ters The Troubleshooting Counters feature enables service providers and end users to monitor the performance of their broadband connection Tests are run to retrieve upstream and downstream throughput latency and DNS response time The Troubleshooting Counters window also displays upstream and downstream packet loss and Internet status Procedure 43 Retrieve Residential Gateway RG troubleshooting cou...

Страница 105: ...ection from the list US Throughput This test is used to determine the upstream throughput speed Click US Speed Test to specify the time for the upstream test The default is weekly performed at idle to a public server DS Throughput This test is used to determine the downstream throughput speed Click DS Speed Test to specify the time for the downstream test The default is weekly performed at idle to...

Страница 106: ...time in milliseconds by pinging the target server multiple times Click Latency Test to specify the time for the test The default is weekly performed at idle to a public server DNS Response Time This test is used to determine the lowest round trip time in milliseconds by sending a request to the target DNS server Click DNS Response Test to specify the time for the test The default is weekly perform...

Страница 107: ...roduct support Customer documentation Customer Documentation Welcome Page Technical Support Customer Documentation Technical Support Documentation feedback Customer Documentation Feedback Release 05 08 01 June 2018 Edition 01 ...

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