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ONNECTING
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EOPLE
PAGE 5 (28)
Approved 1.0
Nokia Mobile Phones Customer Care EMEA
DJk
Technical Services, Repair Concepts
Confidential
19.12.2003
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which
have to be followed.
Main documentation database is
, which refers also to
Nokia Care Point
with the
purpose of serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site
Nokia Care Point (access through Partner Web Site)
Nokia Partner Web Site for EMEA region is the most important
document database for all service suppliers (level 1-4). All
service relevant information like e.g. Service Manuals, Service
Bulletins or general instructions are available. Content is
restricted according your access level. To be kept up-to-date
also concerning latest software updates, a daily check of “latest
updates in support library” is needed.
Nokia
Care Point is repair support and training channel for Nokia
service suppliers (mainly for service levels 1 and 2). By providing
visual and easy to learn support and training material, such as
illustrative repair videos, troubleshooting with pictures, product
information and general repair information, Nokia Care Point
offers user-friendly channel for service partners to learn technical
issues.
It is mandatory to watch for latest technical and organizational information on a daily basis to be updated
as required (see “
Latest Updates in support Library
”). Every new information has to be processed and
implemented as soon as possible.
When logged into PWS you can also find needed information to different headlines respectively tools
like:
Downloads
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To spare server bandwidth it is recommended to download latest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Service Manual 6820 Level 1&2
Copyright 2003 © Nokia Corporation
