Table of Contents
General baseband troubleshooting
Phone cannot be powered on (I)
Phone cannot be powered on (II)
Easy flash programming does not work
Display shows "Contact Service"
The phone does not register to the networks, or the phone cannot make a call
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No backlight for display or/and keys
Audio troubleshooting using phoenix
Check microphone using "Hp microphone in Ext speaker out" loop
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Check earpiece using "Ext microphone in Hp speaker out" loop
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Check IHF & ringing tone function using "Buzzer"
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Check vibra function using "Vibra control"
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List of Tables
Table 6 Connector for External Audio Accessories
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List of Figures
Figure 9 Troubleshooting when phone cannot be powered on
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Figure 10 Troubleshooting when phone does not stay on or phone is jammed
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Figure 11 Flash programming fault
Figure 12 Easy flash programming fault
Figure 13 Troubleshooting when the "Contact Service" message is seen
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Figure 14 No registering or call
Figure 15 Insert SIM card fault
Figure 18 Phoenix audio test window
Figure 19 4-pole jack plug for audio accessory
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Figure 20 Test arrangement for microphone
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Figure 21 Test arrangement for of earpiece
Figure 22 Checking IHF and ring tone by using "Buzzer"
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Figure 23 Checking vibra function by using vibra control
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RM-298; RM-299
Baseband Troubleshooting Instructions
Issue 1
COMPANY CONFIDENTIAL
Page 3 –3
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