
Table of Contents
General baseband troubleshooting
..........................................................................................................................................
6–5
Phone is dead
.............................................................................................................................................................................
6–5
Flash programming do not work
.........................................................................................................................................
6–6
Easy flash programming does not work
............................................................................................................................
6–8
Power does not stay on or the phone is jammed
...........................................................................................................
6–9
Display shows "Contact Service"
........................................................................................................................................
6–10
The phone does not register to the networks, or the phone can not make a call
............................................
6–11
SIM related faults
..........................................................................................................................................................................
6–12
Insert SIM card fault
...............................................................................................................................................................
6–12
SIM card rejected
.....................................................................................................................................................................
6–13
User interface
.................................................................................................................................................................................
6–14
Blank display
............................................................................................................................................................................
6–14
Display is corrupt
....................................................................................................................................................................
6–14
Dead keys
..................................................................................................................................................................................
6–15
No backlight for display or keys
.........................................................................................................................................
6–15
Audio troubleshooting
................................................................................................................................................................
6–17
Audio troubleshooting using phoenix
.............................................................................................................................
6–17
Check microphone using "Hp microphone in Ext speaker out" loop
.....................................................................
6–18
Check earpiece using "Ext microphone in Hp speaker out" loop
.............................................................................
6–19
Check IHF & ringing tone function using "Buzzer"
.......................................................................................................
6–19
Check vibra function using "Vibra control"
.....................................................................................................................
6–20
Earpiece fault
...........................................................................................................................................................................
6–21
IHF/ringing tone fault
............................................................................................................................................................
6–22
Headset earpiece fault
..........................................................................................................................................................
6–23
Microphone fault
.....................................................................................................................................................................
6–24
Headset microphone fault
...................................................................................................................................................
6–25
List of Figures
Figure 80 Phone is dead troubleshooting
...............................................................................................................................
6–6
Figure 81 Flash programming fault
..........................................................................................................................................
6–7
Figure 82 Easy flash programming fault
..................................................................................................................................
6–9
Figure 83 Power does not stay on or the phone is jammed
...........................................................................................
6–10
Figure 84 Troubleshooting when the "Contact Service" message is seen
.................................................................
6–11
Figure 85 No registering or call
................................................................................................................................................
6–12
Figure 86 Insert SIM card fault
..................................................................................................................................................
6–13
Figure 87 Signal diagram
...........................................................................................................................................................
6–13
Figure 88 Signal diagram
...........................................................................................................................................................
6–14
Figure 89 Blank display
...............................................................................................................................................................
6–14
Figure 90 Display is corrupt
.......................................................................................................................................................
6–15
Figure 91 Dead keys
.....................................................................................................................................................................
6–15
Figure 92 No backlight for display or keys
...........................................................................................................................
6–16
Figure 93 Phoenix audio test window
...................................................................................................................................
6–17
Figure 94 PWB audio test points
.............................................................................................................................................
6–18
Figure 95 Test arrangement for microphone
......................................................................................................................
6–19
Figure 96 Test arrangement for of earpiece
........................................................................................................................
6–19
Figure 97 Checking IHF and ring tone by using "Buzzer"
.................................................................................................
6–20
Figure 98 Checking vibra function by using vibra control
...............................................................................................
6–20
Figure 99 Earpiece fault flow chart
.........................................................................................................................................
6–21
Figure 100 IHF/ringing tone fault flow chart
.......................................................................................................................
6–22
RH-64
Baseband troubleshooting
Nokia Customer Care
9243363 (Issue 1)
Company Confidential
Page 6–3
Copyright ©2005 Nokia. All Rights Reserved.