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If you suspect there is a problem with your AC power adapter, contact NIX for
immediate advice. Do not attempt to fix the adapter yourself or replace the unit
with anything other than an authorized NIX power adapter.
For your safety and our lawyer’s peace of mind, a replacement AC adapter will be
supplied free of charge.
Contact us at:
Cleaning your Digital Photo Frame
Before cleaning your Digital Photo Frame, make sure it is turned off.
Never spray or pour liquid directly onto the screen or plastic casing.
To clean the screen, wipe the screen with a clean, soft, lint-free cloth. This removes dust
and other particles. If it is still not clean, apply a small amount of non-ammonia, non-alcohol
based, mildly non-abrasive detergent on a clean, soft, lint-free cloth to clean the surface.
Disclaimer:
We do not recommend the use of any ammonia or alcohol-based cleaners on the
screen or plastic casing. Some chemical cleaners have been reported to damage the screen or
display case. The manufacturer will not be liable for any damage resulting from the use of any
ammonia or alcohol-based cleaners.
Frequently Asked Questions and Troubleshooting
Take care when inserting and removing memory cards, USB flash drives and cables. The
copper connectors inside the frame that connect to your memory card and USB flash drive are
by their nature, delicate. Repeated rough use will almost certainly cause wear on the delicate
copper connectors. Also note that the memory card slots are in turn, directly mounted on the
Digital Photo Frame’s main circuit board. Do not push too hard when inserting memory devices
as this can eventually damage the internal circuit board.
In the event the USB Flash Drive becomes unreadable or it is not functioning correctly, you
can restore it by reformatting. Under ‘file system’ you need to select ‘FAT 32’. This will
however, delete any files you have stored on the device.
Q: Why will my Digital Photo Frame not turn on?
A: Press and hold the power button on the back of the frame. If you suspect the power
adapter might be faulty, email ‘[email protected]’. We will send you a new one.