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NIX & Nixplay photo frames are products designed and manufactured by Creedon Technologies USA, LLC here after designated by “The Company”
NIX and Nixplay photo frames are sold with a worldwide limited warranty of one year provided by the manufacturer. If you are a consumer, the limited
warranty is in addition to your consumer rights, and does not jeopardise these rights in any way. This means you may still have additional rights at law
even after the limited warranty has expired.
The Company warrants the product hardware components (‘Product’) against defects in material and workmanship when used in accordance with The
Company’s documentation (‘Documentation’) for a period of one (1) YEAR after the date of original purchase (‘Warranty Period’) from the Company or
the Company’s authorized reseller. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent
permitted by law, Company will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product
with a new or manufactured from new or serviceable used parts and is at least functionally equivalent to the original product or (3) refund the purchase
price of the product.
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes company’s property. Parts provided
by company in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product
for which the refund is provided must be returned and becomes company’s property.
We only cover warranty for purchases made within the USA, Canada, UK or *EU Countries*.
If you purchase from any of these countries but use the frame in a different country, and require warranty service, you will be responsible for the shipping
costs back to the country where the item was originally purchased. We will also be unable to ship a replacement or repaired item to any country outside
of the USA, Canada, UK or *EU Countries*, where it was first purchased.
EXCLUSIONS AND LIMITATIONS
The Company will have no warranty obligation with respect to the following circumstances (‘Exclusions’) (‘Ineligible Products’): (i) a Product that has no
defects in materials or workmanship, (ii) Products with defects that are not reproducible by The Company, (iii) Products marked as ‘sample’ or sold ‘AS
IS’, (iv) Products whose serial number has been defaced or removed, or (v) Products that have been subject to: (a) any modifications, alterations, repair,
or servicing by any party other than The Company or The Company’s authorized representatives; (b) handling, storage, installation, testing, or use not
in accordance with the applicable Documentation; (c) abuse, negligence, neglect, accidents, abuse or misuse; (d) any breakdowns, fluctuations, or
interruptions in electric power or the telecommunications network; or (e) any Acts of God, including fire, flood, tornado, earthquake, hurricane, excessive
snow, lightning, riot, insurrection, act of war or other disaster.
Ventilation policy:
The slots and openings on the frame are provided for necessary ventilation. To ensure reliable operation and to protect it from overheating, these slots
and openings must never be blocked or covered. As a general guideline, the rear of the frame should be 2-6 inches from the wall and the sides of the
frame should have about 4 inches of ventilation space. If the frame is to be Wall-Mounted, please leave a gap between the speaker area and the wall,
ensuring the room is adequately ventilated and air-conditioned.
WARNING: There is a risk of hardware damage. Never place the Digital Photo Frame in a confined space, such as a bookcase or built-in cabinet, unless
proper ventilation is provided. Failure to do this, and subsequent damage to the frame will void your warranty.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty
service. If the product is still not functioning properly after making use of these resources, please contact our representatives at [email protected].
You must contact the Customer Care Department to receive an RMA (Return Merchandise Authorization). Returned NIX / Nixplay products should be
sent, by the buyer, with the postage-prepaid (provided by NIX during the RMA process) and packaged appropriately for safe shipment.
No replacements will be sent out by the manufacturer until the returned item is received.
Full One Year Manufacturer’s Warranty
One Year Warranty
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