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16
Frequently Asked Questions
Frequently
Asked
Questions
Cause and Solution
Fail to turn
on
Press the power key for over 2 second.
Check if the battery is properly connected.
Please remove and install it again and retry;
Check if battery is appropriately charged.
Fail to
connect
network
In case of Weak signal, please try and move to
a location with strong signal and try connecting
to the network again;
Please ensure that you are not beyond the
network coverage of service providers;
Please ensure you have a valid SIM card.
Please contact your network provider for further
information.
Display
information
while
turning on
Check if the SIM card is installed correctly
Handset lock password: If the handset lock is
activated, you have to input handset password.
Input PIN:
if Inputting PIN while turning the
phone on each time is activated, you have to
input the PIN code.
Input PUK code:
When you’ve input wrong PIN
code for 3 times will lock the SIM card. You
need to input the PUK code provided by your
network provider.
Poor
quality of
calling
Please check if the sound volume is tuned
properly
In an area with poor network conditions,
example: basement, the signal might be weak.
Try searching a location with stronger signal
reception and call again.
While using the mobile phone in the peak period
of communication, like commute time, you may
not be able to call because of line congestion.
Standby
duration
shortened
The standby duration is relative to the network
systems. While the mobile phone is in an area
with poor signal strength and cannot receive the
signal, the handset will continuously search for
a base station. This will significantly reduce
battery charge. It is recommended that you turn
off your mobile in area with no signal reception
to save battery.
Need replacing the battery
: Please change to