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Cleaning and Maintenance
Model
QB1005 30
TOLL FREE:
1-800-798-7398
CAUTION:
Make sure that the power head is unplugged from power source before
inserting or removing any attachment and before cleaning.
DO NOT
immerse the power head into water or any other liquid. Clean with a damp
sponge or cloth and wipe dry.
The Master Prep
®
Professional
pitchers, Master Prep
®
Professional
bowl, storage lids,
Master Prep
®
Professional
splash guards and chopping blades are all dishwasher safe.
It is recommended to place the storage lids and the chopping blades on the top rack.
Use extreme caution when handling the chopping blades as they are very sharp.
Clean the Ninja
®
Master Prep
®
Professional
and all parts before first use and
immediately after each use.
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from material defects
and workmanship for a period of one (1) year from the date of purchase when
utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or
replacement of the unit at our option. This Limited Warranty does not cover normal
wear of parts and does not apply to any unit that has been tampered with or used
for commercial purposes. This Limited Warranty does not cover damage caused by
misuse, abuse, negligent handling or damage due to faulty packaging or mishandling
in transit. This Limited Warranty does not cover damage or defects caused by or
resulting from damages from shipping or repairs, service or alteration to the product
or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC
.
If your appliance fails to operate properly while in use under normal household
conditions within the Limited Warranty period, you may return the complete
appliance and accessories with proof of purchase and date, freight prepaid. For
Customer Service support, call 1-800-798-7398 or visit our
website www.ninjakitchen.com.
If the appliance is found by
EURO-PRO Operating LLC
to be defective, in
EURO-
PRO Operating LLC
’s sole discretion, we will repair or replace it free of charge.
Proof of purchase date and a check made payable to
EURO-PRO Operating LLC
in the amount of $14.95 to cover the cost of return shipping and handling must be
included.*
This Limited Warranty is extended to the original purchaser of the unit and excludes
all other legal, implied and/or conventional warranties. The responsibility of
EURO-
PRO Operating LLC
if any, is limited to the specific obligations expressly assumed by
it under the terms of this Limited Warranty.
In no event is EURO-PRO Operating LLC
liable for incidental or consequential damages to anyone of any nature whatsoever.
Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include
proof of purchase date and to attach tag to item before packing with your name,
complete address and phone number with a note giving purchase information,
model number and what you believe is the problem with the item. We recommend
you insure the package (as damage in shipping is not covered by your Limited
Warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.
We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start
or Blades Don’t
Rotate.
Check that the bottom of motor head is clean and
there is no food blocking connection when placing
on containers.
There is too much food in the container.
The unit has overheated. Unplug and wait
approximately 10 minutes before using again.
Make sure the splash guard is securely on container.
Make sure the power head is securely placed on
splash guard.
Check that the plug is securely inserted into the
electrical outlet.
Check fuse or breaker. Replace fuse/reset
breaker.
Food is Unevenly
Chopped.
Either you are chopping too much food at one
time, or the pieces are not small enough. Try
cutting the food into smaller pieces of even size
and processing smaller amounts per batch.
Food is Chopped Too
Fine or is Too
Watery.
The food has been over processed. Use brief
pulses or process for shorter time. Let blades
stop completely between pulses.
Food Collects On
Splash Guard/Safety
Cover or On the Sides
of the Master Prep
®
Professional
Pitchers
or Master Prep
®
Professional
Bowl.
You may be processing too much food. Turn the
machine off. When the blades stop rotating,
remove the power head and the splash guard.
Remove some of the food being processed.
You Cannot Achieve
Snow From Solid Ice.
Do not use ice that has been sitting out or has
started to melt. Be sure to use short pulses in the
beginning to break up large pieces.
Troubleshooting Guide
www.ninjakitchen.com
To purchase replacement parts, please visit our website: www.ninjakitchen.com
or contact customer service: 1-800-798-7398.
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