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ninjakitchen.com
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ninjakitchen.com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Display reads “
- -
”.
•
If the display reads “
- -
”, install a container and the available program buttons will
illuminate, indicating the unit is ready for use. Ensure the lid is fully engaged and the
container has been rotated clockwise and clicked to lock into place.
•
If vessel is properly installed and the display reads ‘- -’, ensure the interior of the base
area is clean of any debris.
Display reads “E1”.
•
If the display reads “E1”, unplug the unit from the electrical outlet and allow it to cool for
15 minutes. Remove the blade assembly and empty the contents to ensure no ingredients
are jamming the blade assembly.
Display reads “E2”.
•
If the display reads “E2” unplug the unit from the electrical outlet and allow it to cool for
5 minutes. Remove the blade assembly and empty the contents to ensure no ingredients
are jamming the blade assembly. If output is too thick and ingredients are not processing
properly, add more liquid.
Blade speed sometimes changes when blending thinner ingredients.
•
When using speed 9 or 10 with the pitcher, you may notice a change in the blade speed
when blending thinner ingredients. This is due to the smart technology in the blender
and is part of the unit’s normal operation.
Unit doesn’t mix well; ingredients get stuck.
•
Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
•
If using the XL bowl, during the blending process twist the built-in tamper
counterclockwise continuously to circulate ingredients.
Unit moves on counter while blending.
•
Make sure the surface and feet of the unit are clean and dry.
Preset program will not work.
•
The unit can detect which container is on the motor base. You may be trying to use a program
that is not designed for the container or lid you have installed. The programs will light up,
indicating which programs are available for each container.
Food is not evenly chopped.
•
For best results when chopping, cut pieces of ingredients in a uniform size and don’t overfill
the Pitcher. Refer to the Quick Start Guide or Inspiration Guide for food prep instructions.
Can’t remove the built-in tamper from the XL bowl.
•
The built-in tamper in the XL bowl is not removable. For cleaning instructions, refer to the
Care & Maintenance section.
All ten speed ranges are not available when using the XL bowl, the single-serve cup,
or the feed chute lid and disc assemblies.
•
Only speed 10 is available when using the XL bowl or single-serve cup, and only speed 1 is
available when using feed chute lid and disc assemblies.
•
All 10 speed ranges are available when using the pitcher and stacked blade assembly.
IMPORTANT:
Only use speed 1 when using the dough blade assembly.
Cannot install feed chute lid onto pitcher.
• Thoroughly wash the handle of the pitcher with soap and water where the lid connects to
the pitcher.
• Check to ensure the desired disc is fully seated on the disc spindle.
Ingredients are unevenly sliced.
• For best results when using the reversible slicing/shredding disc, trim ingredients to
a uniform size so they fit better through the feed chute. Do not cut ingredients smaller
than the feed chute height.
DO NOT
attempt to force ingredients through the feed chute.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC�
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, blades, blender
bases, etc.), which require regular maintenance and/or replacement to ensure the
proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at
ninjaaccessories�com
.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit
ninjakitchen�com/support
for product care and maintenance
self-help. Our Customer Service Specialists are also available at
1-877-646-5288
to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at
registeryourninja�com
and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at
registeryourninja�com
and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
