To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at
1-877-646-5288
. We ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better
assist you.
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ninjakitchen.com
ninjakitchen.com
REPLACEMENT PARTS
•
For consistent browning, make sure ingredients are arranged in an even layer in the
Cook & Crisp
TM
Basket or cooking pot with no overlapping. If ingredients are overlapping,
make sure to shake them halfway through the set cook time.
•
For smaller ingredients that could fall through the reversible rack, we recommend first
wrapping them in a parchment paper or foil pouch.
•
When switching from pressure cooking to using the crisping lid, we recommend emptying
the pot of any remaining liquid for best crisping results.
•
Press and hold down the TIME up or down arrow to get to your desired time faster.
•
Use the Keep Warm mode to keep food at a warm, food-safe temperature after cooking.
To prevent food from drying out, we recommend keeping the lid closed and using this
function just before serving. To reheat cold food, use the Air Crisp function.
•
To have your unit build pressure quicker, set it to SEAR/SAUTÉ HIGH. Once ready to
pressure cook, press the PRESSURE button and continue as you normally would.
HELPFUL TIPS
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC .
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (including removable pot, silicone ring, lids,
racks, baskets, etc.) that require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at
ninjaaccessories.com
.
2.
Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the main unit, pressure lid, and crisping lid clear of
food spills and other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fai
ls to operate properly while in use under normal household conditions
within the warranty period, visit
ninjakitchen.com/support
for product care and maintenance
self-help. Our Customer Service Specialists are also available at
1-877-646-5288
to assist
with product support and warranty service options. So we may better assist you, please
register your product online at
registeryourninja.com
and have the product on hand when
you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better assist you. A Customer
Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY