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Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Sediment in my coffee.
If using a permanent filter, the sediment at the bottom of the brewed coffee may be due to using
finely ground coffee.
To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or use a paper
filter.
Grounds in my coffee.
A filter must be in place when brewing (either the permanent filter or a paper filter). It is possible
that the brew basket overflowed. Once cooled, clean out the removable filter holder and refill
using the appropriate amount of coffee. Too many grounds can cause the brew basket to overflow.
Alternatively, fine ground coffee can clog the removable filter holder. For best brewing results, use
a medium-ground coffee.
The brew basket drips
even after the brew
cycle is completed.
Once the brew cycle is complete, move the drip stop to the closed position, denoted by a water
droplet with a slash through it, before removing your brewing vessel.
Paper filter is folding
over.
The Ninja Coffee Bar
®
System is designed to take a #4 cone filter. Be sure you are using
this size and shape, as larger sizes may fold over. If not, allow the brew basket to cool
before handling. The paper filters are thicker on two edges. Fold those edges along their
creases (one along the bottom and one along the side) before inserting into the brew
basket. Alternatively, you can wet the sides of the paper filter to temporarily adhere it to
the brew basket.
NOTE
: When using a paper filter, do not use the permanent filter.
If problem persists, try using a permanent filter.
Coffee is not hot
enough.
Your Ninja Coffee Bar System is equipped with a pre-heating function that ensures your cup of
coffee as hot as it possibly can be. After turning on your Ninja Coffee Bar System, the pre-heat
notification will illuminate for 3 minutes as it warms up. Once it has warmed up to the proper
temperature, the pre-heat notification will turn off, indicating it is time to brew. To brew the hottest
possible cup with your Ninja Coffee Bar System, keep it plugged in and powered on at all times to
allow the brewing system to remain warm and ready to brew.
IMPORTANT: DO NOT use hot water in the water reservoir. We recommend cool, fresh, filtered
water.
Over Ice Brew is not
cold.
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavor for rich, smooth iced
coffee. Make sure your cup, travel mug, or carafe is filled all the way to the top with ice cubes.
Weak coffee.
For stronger coffee, try the Rich Brew setting using dark roast beans and the permanent filter in
your brew basket (rather than a paper filter). If you want an even bolder flavor, you can add more
coffee grounds to the brew basket — just keep in mind that the additional grounds do absorb
liquid, so you will wind up with a more concentrated, smaller cup of coffee.
Coffee too strong.
For milder coffee, try the Classic Brew setting using light roast beans and a paper filter in your
brew basket (rather than the permanent filter). If you want an even milder flavor, you can put less
coffee in the brew basket — just keep in mind that grounds do absorb liquid during the normal
brew cycle, so you will wind up with a less concentrated, larger cup of coffee.
Brew will not start, or
will not complete the
full brew selected.
Ensure the unit is powered on and the display is illuminated. If there are no lights, it means the
machine is not getting power. Try a different outlet and press the Power button. Check to make
sure there is water in the water reservoir.
Make sure the Drip Stop is open, as the machine will beep 5 times and the brew cycle will not start
if the Drip Stop is in the closed position. If the Drip Stop LED is illuminated, and the Drip Stop is in
the open position, it means the brew basket was inserted incorrectly. Reinsert the brew basket by
aligning it with the rails and slide it into the brewer until it clicks in place.
If the above actions have not stopped the beeping, it may be time to run the clean cycle. Please
refer to the Care & Maintenance section.
NOTE
: The brew will begin, stop, and be quiet for a short period of time before it begins again. This
process is used to evenly saturate the coffee grounds.
