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1-877-646-5288
Troubleshooting Guide
To order additional parts and accessories, please visit our website:
ninjaaccessories.com
or feel free to contact customer service:
1-877-646-5288
.
Replacement Parts
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will remain
on while speeds 1, 2 and 3 will flash. Unplug and wait approximately 15 minutes
before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, you are chopping food with
different textures or the pieces are not of even size. Process smaller amounts per
batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use pulse button for controlled processing.
Food Collects On
Lid or On the Sides of the
Container.
The mixture is to thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight
from the freezer.
Dough Station Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only stick
to smooth surfaces. Suction feet WILL NOT stick on some surfaces such as,
wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the dough station is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
Motor Base Won’t Fit in
Dough Station.
Ensure that the cord is not in the way and there are no foreign objects, materials
or food inside the dough station.
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